vB Easy Archive - MPT 3.28 can't get updates to MPT 4.0?

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MPT 3.28 can't get updates to MPT 4.0?
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Posted by: sapiendut

Everytime it tries to update it claims that I have the latest update. However, I know MPT 4.0 is being sold by Motorola and by other sellers on eBay.

What gives? Do I have to re-buy the MPT? I've just bought MPT 3 several months ago (not even half a year).

Posted by: steve8411

Sounds like a "downloaded" version of MPT to me ....

Posted by: sapiendut

Nope, bought it from a Rogers store in a blister pack with USB to V600 cable, CD-ROM, light green Motorola cardboard with white Motorola logo on the cardboard. Paid CDN$40 for it too.

Posted by: steve8411

Fair enough... then goto www.bvrp.com and check out their support forum...

Posted by: sapiendut

thanks.

now I gotta find the invoice for that MPT I bought. Geez, this is more hassle than if I just download a pirated copy of MPT 4.0 (which I won't do). No wonder people pirate stuff instead of buying legitimate programs.

Posted by: sapiendut

can no longer find the receipt for the darn thing.

I'll just buy a pirated copy from eBay including cable for only $10.

BVRP can go to hell.

That was the last time I bought a legitimate program from them.

they told me I because I can't find the receipt I'll have to send my original CD and the packaging to them.

first of all, who on earth keep a blister pack?
second, the cost of shipping to US for the CD and blister pack (if I still have it) will be about $6 plus the envelope plus the time for me to get to the PO and back, filling out the importation forms etc.
third, they ask me to allow them 3 to 5 weeks to process the problem
fourth, for $10 I can get MPT4 from eBay including USB cable, shipped, and I'l get it within a week.

so why bother?

Posted by: hytran

Sheesh, if you actually READ BVRP's support website, all you really need is copy of the CD. You said you DO have the CD, right? Perhaps a scanner??

All this bellyaching for naught...

Quote:

From: Jesika
To: Bryan

Thank you for contacting BVRP Software USA regarding mobile PhoneTools.

The latest v.4 version of Motorola Mobile PhoneTools can be downloaded by following the instructions provided below:

1. Go to www...
2. The username is XXXXXX and the password is XXXXXX and this password is case-sensitive.
3. Click on "Save To Disk" and then Save this file to the Desktop or My Documents
4. Save this file to the Desktop or My Documents
5. Run this file from where you saved it, by double-clicking on the file name.
6. Go through the installation which provides directions as you go.

NOTE: Version 4 does not work on the Windows 98 or Windows 98SE Operating System

Jesika
Avanquest Software USA
BVRP Software USA Inc.
PhoneTools Support Engineer

Please check out our website at www.bvrp.com for our other products
For a 15% discount on our products use the Promotional Code of Tech66

--------------------------------------------------------------------------------
From: Bryan
Sent: Monday, February 13, 2006 12:30 PM
To: 'support@bvrpforums.com'
Subject: Downloadable 4.04b request

Attached is a PDF scan of my original CD. As you might imagine, it takes a looooong time to upgrade from 2.20 to 4.04b

Regards,

Posted by: sapiendut

not when I contacted them. I'll try contacting them again tomorrow. Hopefully this time they only ask for a pdf scan of my original CD.

Posted by: Akanaz

I bought the deluxe download plus an extra year for download, but I download it so many times on other computers and set it up for someone else, they cut me off, saying I bought the box version and download is not possible,

Lucky I got my softwares all on a external hard-drive.

Posted by: hytran

Quote:

Originally Posted by sapiendut

not when I contacted them. I'll try contacting them again tomorrow. Hopefully this time they only ask for a pdf scan of my original CD.

Lemme offer a possible reason - look around HoFo at all the folks asking where they can download MPT as warez - I'll be there's a lot of folks mailing around scans of their CDs.

If contacting them tomorrow doesn't help, report back. I'll be in touch - I think I know someone who can clarify the situation and perhaps help you out. Legitimately.

Posted by: sapiendut

I tried calling them again the other day and they told me to mail them the original CD to them and they'll replace it with a brand new one. So I sent it to them (actually I brought it to Motorola office, it's near my house) and see what happen. So far I heard nothing from them.

I feel like banging my head to the wall with all these hoops I have to jump.

Posted by: hytran

Quote:

Originally Posted by sapiendut

I tried calling them again the other day and they told me to mail them the original CD to them and they'll replace it with a brand new one. So I sent it to them (actually I brought it to Motorola office, it's near my house) and see what happen. So far I heard nothing from them.

I feel like banging my head to the wall with all these hoops I have to jump.

Man, now THAT sucks. Even Symantec will accept the product number off your (or your friend's - wink wink nudge nudge) CD for an upgrade...

Posted by: johkalhaups

Yeah, Im having the same problem. I bought this package from CellularAccessory.com and I can get MPT up to v3.30 and when I do the live update from there, it takes me back down to v3. I have the CD, the quick install guide and the warranty paper as proof (I just threw away the box the other day

) and have a scanner if the need be. What can I do? Contact BVRP?

Posted by: sapiendut

It's realy annoying when honest people got shafted like this. No wonder there are more and more people pirating everyday.

Posted by: a1b2c3d4e5

Are you folks on Win98 or earlier? You can't LiveUpdate to 4.x unless you have Win2k or WinXP. In fact that's why there's a 3.30.

Posted by: sapiendut

I use XP Pro Enterprise Edition

Posted by: johkalhaups

I have XP Pro as well.

Posted by: Willhound

And even that's not guranteed. I have Win XP and so far have had no luck with the 4.0 update. The update downloads from BVRP OK and un-compresses, but about halfway through the install it freezes my system so badly that I have to re-set the computer with the power button. I've tried removing all memory resident programs, inclusing my virus checker (something I absolutely hate to do) and still no dice. So, as far as I've been able to get is 3.30, and yes, I have been able to get it to sort of work, however it crashes when I try to sync with Outlook (something it promised to do) and will not allow access to Multi-Media, although an earlier version did, strangely enough. Why would a feature work in an earlier version, and not a later one? Simple. Sloppy programming.

I am very, very dissapointed with BVRP and MPT. I do not like having to pay for a software developer's R&D by paying for programs that promise to do something, and then force me through endless upgrades, and it still does not work!
There are scores of companies that have done this in the past. I just can't think of any of their names because they don't exist anymore....
Do I think the future holds an all in one PDA,smartphone, entertainment unit? Absolutely. Do I think that BVRP will be developing the software to drive it?

I sure hope not.

Posted by: sapiendut

I'm glad I'm not the only one with a legitimate software who's being treated badly by BVRP. As I wrote earlier, with these kinds of hoops, no wonder people pirate softwares all the time.

Posted by: hytran

I hate to say, but I didn't think that Nokia's software was any better. Only positive thing there was that they gave it away.

As far as PDAs, ActiveSync has it's own problems. So does Chapura. The list goes on. The grass ISN'T always greener on the other side.

While it's easy for folks to bash a software company, I don't think the average Joe has the slightest clue what it takes to make sure a piece of software runs on even the tiniest fraction of ALL the possible hardware and software combinations out there. It's practically impossible to cover it all.

I've been in IT for over 20 years, most of them as a sys admin. Perhaps that gives me an edge, but I've had no problems upgrading from MPT 2.20b to 4.04b. I only asked them for the full install because it's a PITA to sit there and update a bunch of times.

Perhaps part of the BVRP problem is that they did an OPEN beta of 4.04. That means you've got people testing software that think the slide out tray on their PC is a cupholder. I've beta tested for Executive Software and Symantec and both had hefty requirements for their testers.

Posted by: Willhound

Points all well taken, Hytran. Perhaps my frustration with wrestling with upgrades for 4 days, only to find they do not work in the end is the problem.
But that was exactly the point I was trying to make.
I do realize that it is almost impossible to write beta software and have it work in all situations, and I also know that my pull out keyboard tray is much more than a cupholder.

I still feel, however, that any piece of software, beta or not, should not require extensive changes to my PC settings, or a number of painful upgrades, just to end up where you started, or in this case, worse off.

If I could make just one suggestion to BVRP, it would be to provide an easier upgrade route than having to do the seemingly endless Live Update routines, and then not being able to revert to an earlier version, that maybe worked, without going back to square one. Done it so many times now that I've lost track of which features did, or didn't work at each stage of the game.

I notice you mention jumping right from 2.02 to 4.04. I haven't been able to find anything regarding how this is accomplished on BVRP's website. Can you help me out? Sounds like it is worh trying and might improve my outlook.

Posted by: hytran

Oh, I hear that. Lemme tell ya, things aren't all rosy in the open source side of the world, either. My server does automagic updates every night and I've been burned by a PHP update gone bad a few times.

No, I didn't jump from 2.02 to 4.04 - I had to do every little update in between, that's why it took so long. The only way to "jump" is to get them to send you the full blown 4.04 install.

Posted by: sapiendut

yeah, but to this moment they still don't give me the 4.04 install disc or FTP site to download it from. If I don't get it by the end of this week, I'll buy the pirated version on eBay and I already told them that too.

Posted by: Willhound

Quote:

Originally Posted by hytran

No, I didn't jump from 2.02 to 4.04 - I had to do every little update in between, that's why it took so long. The only way to "jump" is to get them to send you the full blown 4.04 install.

Hokey doke. I guess my next step then is to try and figure out why my system is freezing halfway through the 4.04 install. Avanquest installer screen goes blank and everything stops solid and requires a hard reset. I thought it might be a memory issue, but everything looks OK. I also thought maybe a conflict with my firewall or anti-virus, but disabling both (uggghh) didn't help either.

Anybody else run across this?

Willhound

Posted by: sapiendut

I've finally received the MPT4 disc from Motorola today. Tried to install it, but after the welcome page, the install process is "not responding". I give up. I'll just use 3.28 although it's PITA because I have to "find phone" everytime I want to use the dang thing.

Posted by: Willhound

So, your 4.04 install freezes also? Hmmmm....

Posted by: sapiendut

yup. that is correct, sir.

Posted by: a1b2c3d4e5

Quote:

Originally Posted by hytran

Perhaps part of the BVRP problem is that they did an OPEN beta of 4.04. That means you've got people testing software that think the slide out tray on their PC is a cupholder.

The open beta was my idea, after we got burned too many times by gotchas here and there on LiveUpdate (for example: 3.28 broke a lot of people's E815 installations because their AT+MFLEX response was blank for the carrier name...instead of "Verizon" or something else.) There was just too much stuff touched to risk not having a large-scale beta.

It was also our first release with my integrated driver installer, and I wanted to make sure that was going to work on a wide variety of machines as well.

Posted by: sapiendut

Well, all I know is that I regret buying MPT and my V3 (the only reason I bought my V3 is because I'm used to the workings between MPT and my V600). If I had known about this issue:

1. I wouldn't buy BVRP's MPT
2. I wouldn't buy Motorola V3

Posted by: Willhound

Quote:

Originally Posted by a1b2c3d4e5

snip

It was also our first release with my integrated driver installer, and I wanted to make sure that was going to work on a wide variety of machines as well.

Thanks for the update. Are you aware of whether or not the system freeze problem is common with the 4.04 installer, or is there a fix for it? I'm not ready to give up yet.

Thanks

Will

Posted by: hytran

Quote:

Originally Posted by a1b2c3d4e5

Not assigning any blame - especially not towards someone that lives so close to me

Just to prove that 4.04b installs just fine (not really, my PC at the office was in need ot a wipe), I reformatted and reinstalled XP Pro+SP2 on Wednesday. All MS updates were applied. Yesterday afternoon, I installed MPT. Installed perfectly, no issues at all. Started it up, set my V635 in the cradle at the appropriate time and voila, I'm syncing and doing the multimedia studio...

One note - if you use Stardock Windowblinds - you MUST add all the MPT programs to the per-application settings and make sure MPT doesn't get skinned. If you don't do this, MPT (after installation) will hang when you start the office app or the multimedia app.

I know someone mentioned bad memory as being a possibility (I suggest downloading and spending some quality time with Memtest86). Thermal issues can also cause lockups - bad/slow CPU cooling fans, etc...

Posted by: Akanaz

I got the update with no problem, to be exact it was on the of Jan-5-2005, It's a ligitamate purchase and also for the deluxe upgrade too. everyone thats having a hard time to get the 4.04b update have a pirated version? or not.

Posted by: hytran

On a somewhat related note, I just reinstalled RSD, MotoMidMan, p2kcommander, etc, then sat the phone in the cradle, cranked up p2kcommander, told it to read the phone, installed all the p2k driver instances and connected without an issue. Here again, I don't understand why people need to be running RSD first in order to connect other p2k programs. I think folks have a lot of underlying system issues...

Posted by: sapiendut

strange that so many people are having "system issue". I'm running quite a simple machine with not too many programs installed:

Steinberg Clean 5.0
Adobe Photoshop CS2 (with no more than 8 plugins)
MS Office 2003
Nero 7 Premium
MPT 3.28

All programs including OS are legitimate. The only program I'm having problem with is MPT 3.28. Even the MPT 4 disc can't install.

Posted by: hytran

Quote:

Originally Posted by sapiendut

strange that so many people are having "system issue". I'm running quite a simple machine with not too many programs installed:

So many? On what do you base this "statistical fact?"

From what I see, the only ones saying anything are the ones having issues, so of course it looks like everyone's having a problem. Those of us that don't have issues have nothing to say

So let's see, it installs perfectly for me at work, at home, my network admin got it to work right off for a friend of his and my afternoon train conductor (hardly an IT pro

) got it to work with no assistance.

Perhaps we all bought the magical "good copy"...

Posted by: a1b2c3d4e5

Quote:

Originally Posted by Willhound

Thanks for the update. Are you aware of whether or not the system freeze problem is common with the 4.04 installer, or is there a fix for it? I'm not ready to give up yet.

There were a few people in the beta that had the "freezing install" problem, but not enough (apparently) to warrant a deeper investigation. I did hear from several people that waited 5 or 6 minutes and eventually it did come back. How long have you waited?

Posted by: a1b2c3d4e5

Quote:

Originally Posted by hytran

Well, yeah. It's actually fairly rare to see systematic problems on a clean machine. I think one of the major problems (and this goes double for all the P2K programs) is that none of the Motorola drivers are WHQL signed, so you have to step through the hardware wizard on XP when installing the phone or switching USB modes -- and not a lot of people seem to know how to navigate that process.

Another problem is that our phones really don't like USB hubs and docking stations -- note how many folks come on here and say "I plugged it into the *front* of my computer, and now it works!"

In both cases, not necessarily MPT problems per se, but part of the total experience.

Posted by: hytran

Quote:

Originally Posted by a1b2c3d4e5

Lending more meaning to the phrase "plug 'n' pray"

USB is a touchy beast, whether talking about our phones or not. It seems that so many devices dislike hubs. Good thing my 6340i is serial

As far as a clean system - when I got my 4.04b download link from BVRP, I uninstalled MPT (which had gone thru the beta upgrade process) and installed 4.04b "fresh" without issues as well. As a sysadmin, I've got a LOT of crap on my PCs as I test a lot of things (thus the annual reformat) - plenty of betas and alphas...

Posted by: Willhound

Quote:

Originally Posted by a1b2c3d4e5

I've waited up to an hour. I've tried about 8 times now to do the 3.30 to 4.04 upgrade. In most cases, the download un-packs OK, but about halfway through the install the Avanquest Installer window goes blank (white) and the system freezes tight. At best I can get the mouse pointer to roam the screen, but clicking on anything does nothing. There have also been a few instances where the entire screen went white which freaked me out, but I think that was a conflict with my screensaver which I have since disabled.
Only way to get out of it is to do a hard reset by killing the power.

I have also tried removing any memory resident programs including Norton Anti-virus, but still locks up.

3.30 works OK, except no access to Multi-Media, which is what I mostly wanted it for. If I could figure out why, I would just fix it and settle for 3.30.

Posted by: johkalhaups

Quote:

Originally Posted by johkalhaups

Yeah, Im having the same problem. I bought this package from CellularAccessory.com and I can get MPT up to v3.30 and when I do the live update from there, it takes me back down to v3. I have the CD, the quick install guide and the warranty paper as proof (I just threw away the box the other day

) and have a scanner if the need be. What can I do? Contact BVRP?

Ok, Im an official idiot. lol I had it all along.

I uninstalled everything and reinstalled from my cd, did all the updates (up to v4.0.4b) and I just didnt relize that v4.0.4b looks similar to v3. I went to Help and then to About Motorola Phone Tools... to check and it says that I have v4.0.4b.

I just got confused because the v3.28/3.30 interface looks alot nicer imho.

Posted by: troyboy30

I had the bright idea one day that I should un-install mpt that Ive been using for almost 2 years with zero problems, becouse I kept having to re-sync every time with my V3i. Little did I know that I seem to have lost my original disk and only had the version that came with my v3i. I had no trouble originally with installation and setup for use with BT even with the power hungry miscrosoft BT drivers trying to take over. All that changed with this recent install. I could not for the life of me get the option to update the driver to a CSR USB BT DRIVER...it just wasnt listed. I got BVRP to send me the 4.04b update exe file, but it wont even install the widcomm software. When I choose to install it, it smply goes directly to wanting me to boot. So after about 3 days of cussing, i have mpt working with what I guess is a combination of widcomm and ms drivers! lol I know for sure the devices listed in device manager are not named properly if nothing else, but its working non the less, go figure.

Quote:

Another problem is that our phones really don't like USB hubs and docking stations -- note how many folks come on here and say "I plugged it into the *front* of my computer, and now it works!"

I have used the 2.0usb ports on the side of my lcd for years without a problem be it flashing, modding or whatever. I guess those would tech. be considerd a hud.

Posted by: sapiendut

after literally more than a dozen tries, finally it installs. No changes whatsoever on my machine. So it's not my machine after all, it's BVRP's software problem.