vB Easy Archive - First Time Dropping 8125...

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First Time Dropping 8125...
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Posted by: orbix

My first and only time dropping my 8125 and now there's a BIG dent in the touch screen... Think it's possible that Cingular will give me a replacement? I just got the phone about 2 weeks ago or so...

Posted by: Wireless

I just ran my 2 week old car into a Tree and now theres a 2 Foot Hole were I went through the Windshield. Do you think the dealership will replace it?

Two terms come to mind in this scenario: INSURANCE (with appropriate coverage Terms and Conditions) Usually purchase additionally at time of purchase or usually required to be purchased soon after OR
Warranty (Terms and Conditions provided at time of purchase) and is usually included with the price of purchase.

One thing that I notice in many of these kind of Posts, is that the Buyer has just recently purchased the equipment or "I only dropped it but one time" (In this case both. Wow, it's a double!) Thus they feel that becuase they just recently purchased said item(s) that there is some special caveat that covers everything, including acts of Gods Fire Theft and Abuse, because they just "recently" bought it. I have looked at many warranties in my day, and NEVER have I seen anything akin to we cover against manufacturers defects in materials and workmanship, unless you just recently purchased it in which case you can go blow it up with an Atomic Bomb if you care to, and we will be glad to replace it at no cost, because it is new and your not "really" responsible for it yet. ( Just outta curiousity, to all of you under this special caveat, when does the Non-Responsibility Period for new purchases end and you really "Own It" begin? I would like to know) It is kind of like getting married and pushing your wife off the baconey 20 floors onto concrete during the second week of lmarriage. Can you tell the Police it really isn't murder or manslaugter, "we just got married last week." (I can see the Husband and a friend High Fiving each other on the balconey. "Man, thank god I only married her a week ago, can you imagine if it had been a month ago? I'd be in deep trouble here!)

ZOK enough dreull wit and sarcasm, let us look at reality. (What a concept)

INSURANCE would resolve this matter is you had a paid policy that covered Buyers negligence causing damage to the LCD Screen. LCD Screen specific coverage is very important because even many insurance policies do not cover LCD Screen/ Display damage due to negligence, and if so, they will also carry a large deductible.

WARRANTY; A warranty is usually provided by THE MANUFACTURER, unless you have additional arrangements with the Seller*. It usually covers failure of the device due to faulty materials or workmanship. Industry standardsa are usually 1 years, in exterme cases with higher end equipment up to 3 years. Some sellers also sell an extended warranty that covers different situations, did you aquire anything like that? If so then you may very well be entitled to a replacement.

* NOTE: Some carriers such as TMOBILE or CINGULAR, have what is known as an advance exchange program. This is were they basically offer a service to you where they will provide you a replacement phone (from stock provided by the original manufacturer), usually a refurbished or "new" phone rebuilt with refurbished parts (Not much difference if you ask me) and then they ship the phone back to the Manufacturer for warranty service. This is not to be confused with the Carrier assuming the warranty. This is nothing more then a courtesy, to keep their customer happy and using airtime, instead of waiting for the 14-21 day normal manufacturer warranty turn around time.

Posted by: orbix

Well, they're now sending me a new phone free of charge so thanks for your sarcasm and info.

Posted by: Perceptions

Quote:

Originally Posted by orbix

My first and only time dropping my 8125 and now there's a BIG dent in the touch screen... Think it's possible that Cingular will give me a replacement? I just got the phone about 2 weeks ago or so...

Not that it helps, but Amex Cards are great for this type of situation. They replace the item for the first 90 days if it lost/stolen or you break it as long as you charge the full amount to the card.

Posted by: orbix

Quote:

Originally Posted by Perceptions

I see. maybe I should use my Amex more often.

Posted by: killah21

Quote:

Originally Posted by orbix

Well, they're now sending me a new phone free of charge so thanks for your sarcasm and info.

Yeah right you moron.

Posted by: orbix

Quote:

Originally Posted by killah21

Yeah right you moron.

Someone's angry.

Posted by: killah21

Quote:

Originally Posted by orbix

Someone's angry.

I think that your the stupidest person in the entire world.

YOU DROP YOUR PHONE AND IT WAS YOUR FAULT AND THEN YOU WANT CINGULAR TO REPLACE YOUR PHONE THAT YOU MESSED UP FOR FREE. lmfao you are a complete retard. I hope your phone comepletely breaks.

Posted by: Wireless

Let me add another bit of info. I must assume that you are getting an Exchange By Mail through Cingular. And part of the Exchange By Mail procedure, is that you are told that if the Phone is determined to be damaged or misused by the customer as to void the warranty,and that is definitely the case here, you will be assessed the full value of that phone, as quoted to you and that you agreed to on the phone. You also agreed to and was recorded doing so, that you understand that if the phone is determined to be misused or broken by the customer as to be not a warranty issue, the phone cannot and will not be returned to the customer and their decision and charge for the phone is final.

So, if someone at Cingular decided to replace your phone with a broken LCD for free , No Questions asked, Merry XMAS. Although I just do not see someone calling up and saying," Hello, I was abit fumble fingered and dropped my phone the other day and now my screen has a big dent in it, can you send me another one?" "Well Mr. Johnson, Cingular Wireless is sorry to hear that you are having problems with your phones screen due to your dropping it. Please allow me to rush a new one out to you with a nice new screen to you right away!" .

As a CINGULAR Customer, I think I can speak for all of the customer base when I say that it is a pleasure to help pay for a replacement phone for you. To get a chance to absorb the cost of your negligence and pay for your mistake is a Memorial Day special gift for us all!. But if you decided to be creative with some "I just got my phone, and noticed that there is something wrong with my Screen" I can only say " Get ready for "The Big Charge"

Posted by: killah21

Quote:

Originally Posted by Wireless

Let me add another bit of info. I must assume that you are getting an Exchange By Mail through Cingular. And part of the Exchange By Mail procedure, is that you are told that if the Phone is determined to be damaged or misused by the customer as to void the warranty,and that is definitely the case here, you will be assessed the full value of that phone, as quoted to you and that you agreed to on the phone. You also agreed to and was recorded doing so, that you understand that if the phone is determined to be misused or broken by the customer as to be not a warranty issue, the phone cannot and will not be returned to the customer and their decision and charge for the phone is final.

So, if someone at Cingular decided to replace your phone with a broken LCD for free , No Questions asked, Merry XMAS. Although I just do not see someone calling up and saying," Hello, I was abit fumble fingered and dropped my phone the other day and now my screen has a big dent in it, can you send me another one?" "Well Mr. Johnson, Cingular Wireless is sorry to hear that you are having problems with your phones screen due to your dropping it. Please allow me to rush a new one out to you with a nice new screen to you right away!" .

As a CINGULAR Customer, I think I can speak for all of the customer base when I say that it is a pleasure to help pay for a replacement phone for you. To get a chance to absorb the cost of your negligence and pay for your mistake is a Memorial Day special gift for us all!. But if you decided to be creative with some "I just got my phone, and noticed that there is something wrong with my Screen" I can only say " Get ready for "The Big Charge"

I totally forgot about that! hahaha i hope xbm catches this tool. Im gonna laugh so hard when he gets charged the price hahahahahahahahaa

Posted by: orbix

Quote:

Originally Posted by killah21

I totally forgot about that! hahaha i hope xbm catches this tool. Im gonna laugh so hard when he gets charged the price hahahahahahahahaa

Well

hard when they catch that tool you're talking about.

Posted by: Rock3nrenigade

Quote:

Originally Posted by killah21

I totally forgot about that! hahaha i hope xbm catches this tool. Im gonna laugh so hard when he gets charged the price hahahahahahahahaa

Funny becasue you are acting like a complete ******* to someone who obviously doesnt know what there talking about.. be ****ing nice and helpfull not a god damn troll.

Posted by: CrunchDude

Quote:

Originally Posted by orbix

Someone's angry.

Forget about all these idiots. Enjoy your new phone. You won't be charged. Trust me! You know what they say about those who laugh last...

Posted by: orbix

Quote:

Originally Posted by CrunchDude

Forget about all these idiots. Enjoy your new phone. You won't be charged. Trust me! You know what they say about those who laugh last...

Yup! I hope I don't have to transfer all my contacts again... That would suck!

Posted by: killah21

Quote:

Originally Posted by Rock3nrenigade

Funny becasue you are acting like a complete ******* to someone who obviously doesnt know what there talking about.. be ****ing nice and helpfull not a god damn troll.

lmfao are you on your period or something? I can treat people how I want to. And dumbasses get no respect from me. This due orbix is a complete and utter moron. All who support him are even bigger RETARDS.

Posted by: orbix

Quote:

Originally Posted by killah21

1) You don't know me. 2) If you did you wouldn't be saying what you are. 3) I don't want you to know me. 4) I'm getting a replacement so STFU.

Didn't mommy teach you that you shouldn't say anything at all if you have nothing nice to say? Some people lose teeth over things like that.

EDIT: I didn't even post my whole story for you to even come to the conclusion that I am that silly word you use, "moron".

Posted by: stickit

^stfu just pm each other gosh

Posted by: CrunchDude

Quote:

Originally Posted by killah21

You wanna see a retard. Look in the mirror, pal. Why are you getting so excited about something that doesn't even concern you? And yes, he's going to get his new 8125, and yes, I do support that he does, and no, he's not going to get a bill for it. You should be more concerned about getting to a doctor and getting some meds. I would bring your doctor a copy of this but then again, there's no meds for stupidity. Oh well...Best of luck to you...

Posted by: .7

Regardless of whether anyone agrees with the OP its unacceptable to call anyone names and flame in here. If you guys disagree with a post, report it and let the mods deal with it. If you take matters into your own hands and start calling names your going to find yourself on vacation from the forums. Also, one dosent have to call names to flame, and if you want to engage in a personal attacks on someone, provoked or not, without just reporting it and letting mods deal with it earn themselves a vacation as well.

Report it or take matters into your own hands and see what happens.

The choice is yours.