vB Easy Archive - Failure to Charge - two prong charger: are YOU having problems?

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Failure to Charge - two prong charger: are YOU having problems?
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Posted by: twoprongmotor

RE: Verizon - Bad Policies - Defective Equipment from Motorola

I am doing research into this one particular issue.... bad 2-prong charging ports on Motorola phones which render them useless in about a year, more or less.

Please contact me if you have had similar issues to the one below (or even if you haven't) ... and let me know how the company you purchased the phone resolved the issue. You may email me at: twoprongmotorola@yahoo.com

CLASS ACTION Lawsuit at...
https://www.lawyersandsettlements.c...l=motorola_cell
Active Case number is: 364718

Up until recently I’ve been pretty happy with Verizon customer service... Despite the bad equipment. However that changed recently.

Here is why I'm upset...

I have had FIVE DEFECTIVE PHONES.

That is not ONE,

... not TWO,

...not THREE,

...not FOUR...

But.... FIVE defective phones.

Not ONE of my phones worked for longer than 14 months. One lasted only about 3 months, and this one quit working less than 3 weeks after the warranty ran out.

The problem is the TWO-PRONG charging port. The phone works fine... but quits taking a charge.

Acceptance of "known defects" should be, (at the least), an embarrassment to the company that sells the product. Perhaps it should even be considered a corporate crime.... In MY opinion it is fraud when a company continues to sell products that they know are defective (without, at least, a plan to remedy situations, to the satisfaction of the customer, as they arise.) It would be different if only a percentage of phones had problems... And those were replaced without complaint.

ALL FIVE... (that is 5 - no exceptions) of the Motorola phones I have purchased from Verizon have had the IDENTICAL PROBLEM. The problem... is the defective charging module/connection that quits working in about a year.

I have been told by multiple Verizon technicians... that Verizon AND Motorola are COMPLETELY AWARE OF this issue. I was originally told that over 2 years ago (interestingly, Verizon MANAGERS seemed to be ignorant of this issue... Or simply willing to lie about their knowledge of it? Could it be that the techs know more about what is happening than the managers?).

When I was forced to buy my phone last year (April 22nd, 2005)... I was PROMISED that Motorola had told Verizon that they had FIXED the problem with the charging module ... and that this new model of phone would be just fine.

Apparently that was NOT TRUE (at least in my case) ... And this phone actually lasted only about the same time... Maybe even less... Than one of the older models.

I was told by one tech person that Motorola has replaced over a MILLION of these phones for Verizon alone(is that true?)... All because of this SAME defect. They have even discontinued all the previous models I've owned... However they have no ethical issues (apparently) with putting the same DEFECTIVE part in the NEW models!

Can you imagine the consequences if these were not phones... But airplanes?

How about medical devices ...like pacemakers?

If these defects resulted in death... Would Verizon have the same attitude toward this problem?

How can anyone be sure that this defect HASN'T resulted in death or injury? Because ...when these phone quit working... They go very bad... Very quickly. If there was an emergency... And someone was relying on the phone to reach assistance, ... They could easily be out of luck.

The first 3 phones that I had to replace were at least under warranty.... They conked out in 9 months, 3 months, and 9 months. So Verizon replaced them for free. GOOD JOB on those!!

The 4th the store replaced for $50 ...but the last one... And THIS one (I just replaced recently) I was forced to "UPGRADE" and sign a new 2 year agreement, in order to have the privledge of spending $100 for a new phone that I DIDN'T WANT or need.

I repeat.... I didn't WANT or NEED a new phone.... I was FORCED to purchase a new phone because the one I had was DEFECTIVE and quit taking a charge.

I was FORCED to buy a phone... Because if I didn't ...I would still be CHARGED for the service contract.

AND... in order to get a replacement phone at a reasonable price I was also FORCED to sign a NEW 2 year agreement for service.

To make matters worse... Replacing these phones is always a huge inconvenience... As I have to go to the store and deal with the now VERY UNCOOPERATIVE Verizon employees... And take time out of my working day.

At least a few years ago the employees seemed to be tying to provide good customer service. Today, however, the employees I dealt with were very uncooperative and not at all willing to do anything to make this situation better. (Perhaps a sign that they are just sick of dealing with customer complaints?)

As for Verizon's Standard Equipment Upgrade program... This is a JOKE!

You qualify for an upgrade every 2 years... But what good is that upgrade program if your phones don't last that long?

I have had FIVE.... DEFECTIVE phones.

I'm now on my 6th phone. That is SIX... In a ROW... That were DEFECTIVE.

I would not be upset if one, or even two, had conked out over the same issues... there are always a percent of defects in any technology... but FIVE?

What do YOU think?

Do you really think that it is right, fair or ETHICAL for Verizon to sell equipment that has this defective charging module built in... And then when it quits working... Force people to buy new equipment AND to sign a NEW agreement in order to get a "deal" on a replacement phone they would never even want ...if their original equipment was working properly?

Considering that this DEFECT seems to be BUILT INTO the phone.

And...

That MOTOROLA and VERIZON must be AWARE of this defect (how could they not be?) .... Per the CLASS ACTION LAWSUIT perhaps being filed on behalf of consumers.

In my opinion the HONORABLE thing to do.. Would be to extend the warranty. It's standard with ethical manufacturers to have what they call a secret-recall where they simply replace defective products, as they are brought in, rather than actually recall all of them.

After all... It's not the consumers fault that Motorola has not figured out how to make these particular phones last for more than a year.

And.. In my opinion... It's unethical for Verizon to profit from defective products by using this situation to force consumers to upgrade out of their own pockets and to sign new 2 year agreements.

Verizon DID resolve problems on first 3... but uncooperative on last 2.

NOTE: All Verizon managers (with exception of one) have DENIED emphatically that there is a "problem" with Motorola phones. However their TECH people readily admit there is an issue.. one tech told me Motorola had replaced over a million Verizon phones. Of course, I don't know his source for this info or if it is accurate.

If you have had similar problems...
If you have had lots of these 2-prong phones with NO problems...

Let me know... and also any of your thoughts or opinions.

twoprongmotorola@yahoo.com

I am writing a story on this issue... so let me know if it's OK to use your info.

THANKS!

Posted by: Paolo

its a limitation of the design.. moto somehow decided to use the old fashioned i/o connector on that model, it tends to get dirty, and the connections to the circuot board tend to become loose or go bad, also try cleaning the charger port on the bottom of your phone more frequently, you dont know how many time i see people who cant charge when i give a cleaning to their charger i/o connector, it works agian, oh and its 3 pins/prong not 2.

Posted by: hytran

A quick spritz with some electrical contact cleaner usually does the trick. And the more connections you have, the more issues you can have - ie, charger to headset/phone splitter to spare battery charger to desktop cradle to the phone.