former best buy employees infecting cingular wireless on a nationwide level

Originally Posted by mulletwireless

Cingular markets In NV, CA, MN, and FL seem to have one negative trend more and more ex Best Buy Smurfs.

I always make sure to go in and chit chat with the company store people nationwide on my travels. For the posters who do not know I am a pure indirect seller of Cingular. I have been that way for two and 1/2 years now. I used to work directly for AT&T Wireless and then helped with the Cingular rollover in a few areas out west. I always go in and judge the direct store staff, I look to see how they treat their customers. I ask them some background type, and product knowledge questions so I can rate my direct competition. Call it personal secret shopping.

I find more and more ex best buy drones or what I cal 3rd world sales people have landed up with jobs at Cingular. A few of these clueless gems had jobs at the store management level. I also notice a lot of nepotism too when it comes to these infected stores two in Minnesota, two in Las Vegas, 5 in LA County alone, and 4 in Fl orlando/south miami regions. I see people one day trying to sell me service plan , now pushing cingular phones they hardly understand.

I think this trend is bad, anyone who works at best buy should never be in sales to start. I took down some notes from my last weeks trip in Las Vegas, NV at one of their bigger cingular stores there.

- I walked in at noon may 27th, and I wanted to see the black v3's. A CSR who happened to be the manager showed me the displays, but he stops and tell me the v3 was a better deal at the local best buy. He gave me the name of a sales rep in their wireless department who could "give me a deal" since they could not beat the instant rebate price. My reaction to his offer was honest. I told him some people are willing to spend more for better customer service. I asked why would he send me to best buy when I was at a cingular store, he told me he used to be a manager there. I walked out and laughed at him.The look on his was priceless, like a deer in the headlights. How can a manager of a Cingular store directly tell me to go someplace else?

So beware of the Best Buy infection growing on your markets. I am not anti-best buy I just think they have horrible sales people.

Originally Posted by mulletwireless

Cingular markets In NV, CA, MN, and FL seem to have one negative trend more and more ex Best Buy Smurfs.

I always make sure to go in and chit chat with the company store people nationwide on my travels. For the posters who do not know I am a pure indirect seller of Cingular. I have been that way for two and 1/2 years now. I used to work directly for AT&T Wireless and then helped with the Cingular rollover in a few areas out west. I always go in and judge the direct store staff, I look to see how they treat their customers. I ask them some background type, and product knowledge questions so I can rate my direct competition. Call it personal secret shopping.

I find more and more ex best buy drones or what I cal 3rd world sales people have landed up with jobs at Cingular. A few of these clueless gems had jobs at the store management level. I also notice a lot of nepotism too when it comes to these infected stores two in Minnesota, two in Las Vegas, 5 in LA County alone, and 4 in Fl orlando/south miami regions. I see people one day trying to sell me service plan , now pushing cingular phones they hardly understand.

I think this trend is bad, anyone who works at best buy should never be in sales to start. I took down some notes from my last weeks trip in Las Vegas, NV at one of their bigger cingular stores there.

- I walked in at noon may 27th, and I wanted to see the black v3's. A CSR who happened to be the manager showed me the displays, but he stops and tell me the v3 was a better deal at the local best buy. He gave me the name of a sales rep in their wireless department who could "give me a deal" since they could not beat the instant rebate price. My reaction to his offer was honest. I told him some people are willing to spend more for better customer service. I asked why would he send me to best buy when I was at a cingular store, he told me he used to be a manager there. I walked out and laughed at him.The look on his was priceless, like a deer in the headlights. How can a manager of a Cingular store directly tell me to go someplace else?

So beware of the Best Buy infection growing on your markets. I am not anti-best buy I just think they have horrible sales people.

Originally Posted by ivwshane

You have to remember that within the last year cingular was losing a lot of their "quality" employees or atleast emplyees who had been with the company 3+ years and knew their stuff. This caused a highering spree and with all the negative talk about cingular as an employer only the most deperate or those who didn't care about pay were applying.

Hopefully they can be molded into quality employees but management has a lot to do with that.

Originally Posted by SoCal91302

The fact that there is nothing to the job makes it so anyone can work there. And don't give me that "AT&T had more professional salespeople" before bit... I signed up to AT&T wireless 2 years ago from some girl with purple hair and piercings on every (visible) body part at a kiosk in the mall. If anything the stricter mystery shops might be cleaning out the herd. Those not making money in the new at&t probably don't deserve it anyway. There is hardly any "stuff" to know.

Originally Posted by Soopafly

AT&T Wireless never owned those kiosks in the mall... LOL

Originally Posted by mulletwireless

Cingular markets In NV, CA, MN, and FL seem to have one negative trend more and more ex Best Buy Smurfs.

I always make sure to go in and chit chat with the company store people nationwide on my travels. For the posters who do not know I am a pure indirect seller of Cingular. I have been that way for two and 1/2 years now. I used to work directly for AT&T Wireless and then helped with the Cingular rollover in a few areas out west. I always go in and judge the direct store staff, I look to see how they treat their customers. I ask them some background type, and product knowledge questions so I can rate my direct competition. Call it personal secret shopping.

I find more and more ex best buy drones or what I cal 3rd world sales people have landed up with jobs at Cingular. A few of these clueless gems had jobs at the store management level. I also notice a lot of nepotism too when it comes to these infected stores two in Minnesota, two in Las Vegas, 5 in LA County alone, and 4 in Fl orlando/south miami regions. I see people one day trying to sell me service plan , now pushing cingular phones they hardly understand.

I think this trend is bad, anyone who works at best buy should never be in sales to start. I took down some notes from my last weeks trip in Las Vegas, NV at one of their bigger cingular stores there.

- I walked in at noon may 27th, and I wanted to see the black v3's. A CSR who happened to be the manager showed me the displays, but he stops and tell me the v3 was a better deal at the local best buy. He gave me the name of a sales rep in their wireless department who could "give me a deal" since they could not beat the instant rebate price. My reaction to his offer was honest. I told him some people are willing to spend more for better customer service. I asked why would he send me to best buy when I was at a cingular store, he told me he used to be a manager there. I walked out and laughed at him.The look on his was priceless, like a deer in the headlights. How can a manager of a Cingular store directly tell me to go someplace else?

So beware of the Best Buy infection growing on your markets. I am not anti-best buy I just think they have horrible sales people.

Originally Posted by mulletwireless

Cingular markets In NV, CA, MN, and FL seem to have one negative trend more and more ex Best Buy Smurfs.

I always make sure to go in and chit chat with the company store people nationwide on my travels. For the posters who do not know I am a pure indirect seller of Cingular. I have been that way for two and 1/2 years now. I used to work directly for AT&T Wireless and then helped with the Cingular rollover in a few areas out west. I always go in and judge the direct store staff, I look to see how they treat their customers. I ask them some background type, and product knowledge questions so I can rate my direct competition. Call it personal secret shopping.

I find more and more ex best buy drones or what I cal 3rd world sales people have landed up with jobs at Cingular. A few of these clueless gems had jobs at the store management level. I also notice a lot of nepotism too when it comes to these infected stores two in Minnesota, two in Las Vegas, 5 in LA County alone, and 4 in Fl orlando/south miami regions. I see people one day trying to sell me service plan , now pushing cingular phones they hardly understand.

I think this trend is bad, anyone who works at best buy should never be in sales to start. I took down some notes from my last weeks trip in Las Vegas, NV at one of their bigger cingular stores there.

- I walked in at noon may 27th, and I wanted to see the black v3's. A CSR who happened to be the manager showed me the displays, but he stops and tell me the v3 was a better deal at the local best buy. He gave me the name of a sales rep in their wireless department who could "give me a deal" since they could not beat the instant rebate price. My reaction to his offer was honest. I told him some people are willing to spend more for better customer service. I asked why would he send me to best buy when I was at a cingular store, he told me he used to be a manager there. I walked out and laughed at him.The look on his was priceless, like a deer in the headlights. How can a manager of a Cingular store directly tell me to go someplace else?

So beware of the Best Buy infection growing on your markets. I am not anti-best buy I just think they have horrible sales people.

Originally Posted by johngotti

I work in an indirect and we have had a couple of really good best buy employees... most dont get hired though. Who could blame them not making commission for their sales? What motivation do they have to know everything about each carrier?

Just my .02 cents

Originally Posted by 1BARFLY

As a former BB employee, I think this guy needs to shut his trap, and anyone else who thinks that BB employees are infectious. Yeah you will have those sales people that dont have a clue as to what they are doing, but heres the funny part. There are some people that work for cingular that couldnt sale a free phone to someone, even if that person wanted it. I left best buy because I wanted to start getting paid for all the things that I was selling. The cool thing about working there was that I just didnt sale for one company, I sold for Sprint, Cincinnati Bell, and Cingular. I like my job now cause I make money for the stuff that I sell. I think this guy needs to try and work for BB and we should all watch him and his buddies that think BB employees are an infection, get washed out of working there cause they cant hack it.

Originally Posted by corys00

Don't you think you benefit from knowing the other carriers? Don't you think you would be able to get more sales (or more out of each sale) if you have a broader base of knowledge?