vB Easy Archive - OPUS sucks

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OPUS sucks
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Posted by: shorty28

Okay, I officially hate OPUS. Today, I was in the middle of a transaction with a customer; she was upgrading a line and then adding another. OPUS simply just vanished in the middle of a transaction. I mean the entire window just "vanished!"

I didn't know how to pull up that transaction and my manager just walked out of the store. So I had to call her and ask her to walk me through the process of pulling up that transaction. My customers were getting real impatient. So finally, minutes later it was pulled back up. That's the 4th time that happened to me. Also, i have problems added the mediabasic to the account after i removed the pay per use text, mms, and internet and my manager has to go in care to add the feature. The list goes on and on. Please bring back CARE!!!

Posted by: xbox360gamer

OPUS does suck and yes, CARE is a very useful tool to have. too bad Cingular is getting rid of the useful tool and keeping the one that sucks.

one again, typical Cingular BS.

Posted by: ivwshane

I just want to know why it has to be so hard to add features to an account. How hard is it to make a program that automatically resolves any conflicts like duplicate features or missing required features?

Cingular has a ton of money why can't they fix this kind of crap!!

I would have a lot more opps if opus just worked! It should never take five minutes to add/remove a feature:|

/end rant

Posted by: SoCal91302

Quote:

Originally Posted by ivwshane

I just want to know why it has to be so hard to add features to an account. How hard is it to make a program that automatically resolves any conflicts like duplicate features or missing required features?

Cingular has a ton of money why can't they fix this kind of crap!!

I would have a lot more opps if opus just worked! It should never take five minutes to add/remove a feature:|

/end rant

There have been a few times that I had to wait a good two weeks to have a technician remove a duplicate feature so the customer could either upgrade or add other features.

Posted by: i0wnj00

Quote:

Originally Posted by ivwshane

How hard is it to make a program that automatically resolves any conflicts like duplicate features or missing required features?

Cingular has a ton of money why can't they fix this kind of crap!!

If it's anybody's fault it has to be the vendor who sold this piece of junk to Cingular then, of course, blame Cingular for buying this piece of junk in the first place.

Posted by: .7

I'll take it over Siebel any day of the week and twice on Sundays even with the current issues.

Posted by: SoCal91302

Quote:

Originally Posted by .7

I'll take it over Siebel any day of the week and twice on Sundays even with the current issues.

I have to agree here. I never used Siebel in wireless, but I have used it before.

Posted by: ivwshane

Siebel may of not been intuitive and IT may have had issues keeping it up but at least it did what it was supposed to do. Adding features in siebel is easier, to me, then it is in opus!

Posted by: stevOh

Cingulars billing systems were programmed "in house"

Posted by: Alfred_Neuman

took you this long?

i thought about coming back as a part timer under my former assistant manager, but i then realized i would never have access to telegence again.

screw that. telegence is to me, what a EMT is to an ER. VITAL.

i cant see how telegence is so bad. i love it. so easy to use, granted refresh after everything, but still.

Posted by: edmund

I just started in January, but I still have a care password thank god...care is quite useful, because as you said opus is a pos. (and no I dont mean point of sale) They claim that in my market, they are taking care from us on 6/18...but they have made deadlines like that before...so I'm hoping this one passes and I still have care just like the other ones.

i do like the opus enhancement from a couple of months ago that lets you check for conflicts when changing a rate plan. Makes that easier at least.

Posted by: shorty28

When I was hired i didn't get a Telegence login, but i borrowed my co-workers one and I found it WAAYYY easier to change rate plans and features with that program than OPUS. It actually took me 2 days to understand telegence. Right now, I'm still learning OPUS and it's going on my 6th month with the company.

The POS process is so slow and tedious. Just for an accessory. It takes a total of 5 minutes to finish the transaction. I told my manager when I get my degree in computer science in other year, I'm gonna develop a better POS than OPUS, free of charge.

Posted by: Freakshow105

Well this is the problem with Opus...rather than teach everyone CARE or Tellegence they came up with Opus to simplify the process. The problem is opus just is a bridge to access care and tellegence accounts from one system so that you do not need to know both. but it isn't perfect. I just wish we had access to CARE and Tellegence if needed

Posted by: Alfred_Neuman

i never learned how to setup ftalk plans in opus. found it confusing so i always did acts,upgrades via telegence.

and ring the stuff out in opus.

Posted by: ASimpleFarmer

i love telegence

Posted by: shawncv79

All i'm saying is...

bring back Lightbridge/ACSYS, Compass and CBIS (those of you from the former CellOne - Philly days)

Posted by: Alfred_Neuman

oh, i loved compass.

god the multiple logins just to do something. login just to login. login, to process something.

i do like compass, as i can view reciepts of phones bought over the internet from cingular, or phone.

opus, hell no.

Posted by: shorty28

Quote:

Originally Posted by Alfred_Neuman

oh, i loved compass.

god the multiple logins just to do something. login just to login. login, to process something.

i do like compass, as i can view reciepts of phones bought over the internet from cingular, or phone.

opus, hell no.

i always forget my password because we have to change them so damn much. is it there that we may end up using telegance like cust service soon?

Posted by: Alfred_Neuman

yeah tell me about it.

i had a good rule though.

i used a nickname+a digit for my password for everything.

like "lowblow1,lowblow3"etc.

actually, i think i kept my pw for compass like abc123,abc234,abc456,abc789,etc for a long time.

Posted by: shawncv79

I think abc123 was the default password for Compass. I absolutely hated the 'you have to change your password but can't use one of the last 10 passwords'

Posted by: coolnes28

OPUS must be a retail thing??

I just started as a CSR and we use care....we were shown Telegence but to me it seemed like CARE was far superior and more updated of a system than Telegence

Posted by: edmund

^opus is for retail, it's Point of Sale system as well as system to add/remove features, activate, etc. I also have access to care in my store, but new reps that are starting are not getting passwords for care. the rumor seems to be that everything will switch to telegence.

Posted by: coolnes28

That seems weird since telegence is the old Blue system and just seems antiquated

Posted by: ivwshane

Quote:

Originally Posted by coolnes28

That seems weird since telegence is the old Blue system and just seems antiquated

Telegence is from cingular for west coast (ie pac bell markets) care is for east coast.

Siebel is for at&t blue gsm
axys is for at&t blue tdma

A recent update to opus made adding features a little bit easier

Posted by: Alfred_Neuman

uh no. we used telegence here in virginia/dc/md.

its more of who's market really (sbc or bellsouth).

Posted by: Alfred_Neuman

personally i found telegence much better;it gave me so much more to find out how to solve issues.

Posted by: ivwshane

Quote:

Originally Posted by Alfred_Neuman

uh no. we used telegence here in virginia/dc/md.

its more of who's market really (sbc or bellsouth).

Close enough, point being that it wasn't an at&t thing.

Posted by: VMV702

I <3 lightbridge =(

aaaaaaaah the good ol TDMA days

Posted by: herigular

I Just Finished Training, And Have Been On The Floor For 5 Days. Opus Is Such A Pain In The ***, Especially For 3 New People In A Store That I Called In Today And Gave Myself A Promotion To Customer. I See Those Red Warnings In My Sleep. Im Headed For Verizon. Anybody Have Experience With Them?

Posted by: gammite

Wirelessly posted (HTC-8100/1.2 Mozilla/4.0 (compatible; MSIE 5.5; Windows CE; PPC; 240x320))

I think that opus is extremely easy to use. although there are some things that can't be done in opus. when I started opus was rolling out and I never got a good chance to use telegence. I was at a disadvatage in the store because no one would help me learn telegence. but with opus if u know how to use internet explorer u know how to use opus. soon after opus rolled out I lead sales in my store.

for the folks complaining about family talk and opus, I have no idea what the problem was with u. opus is pretty straight forward.

now with all that said, I still use telegence for somthings because opus has limited functionality for resolving conflicts.

but the funny thing is that using opus taught me telegence because no one in my store would teach me.

by the way, I have lead my store since opus came out last october.

Posted by: Deastin

Store Agents will get CARE back when they stop adding features without their customer's knowledge just for the commission. Anything for them to make it harder to screw up accounts IMHO. Less stuff I have to fix.

Posted by: Madcat455

Quote:

Originally Posted by Deastin

Store Agents will get CARE back when they stop adding features without their customer's knowledge just for the commission. Anything for them to make it harder to screw up accounts IMHO. Less stuff I have to fix.

UMMMM.... They still do that with OPUS!!! only difference is that OPUS makes it easier to track, IF anybody is actually looking... Like they're supposed to be looking to see who is still getting into CARE...LOL... what a F'n joke. I got into care DAILY after they said not to, never heard a word.

BRING BACK SIEBEL.... I LOVED that program!! Could do anything, multiple activations on one order (I did 15 acts for a customer at one time on BLUE). Ahhhh the good 'ol days

Posted by: Superpimp

I haven't had too many issues with OPUS, mostly operator related, but if you really want to use a worthless activation system try Sprint's FAST, it just sux!!!!

Posted by: Alfred_Neuman

Quote:

Originally Posted by .7

I'll take it over Siebel any day of the week and twice on Sundays even with the current issues.

doesnt touch telegence at all.

telegence you could do anything and everything.

i loved telegence. in fact, i memorized the soc codes so when i had to add something, even rate plan, i simply typed the codes in.

Posted by: herigular

I am starting at verizon after working at cingular. has anybody worked at both and could you tell me which systme is easier to work with.?

Posted by: suicidal2af

Quote:

Originally Posted by herigular

I am starting at verizon after working at cingular. has anybody worked at both and could you tell me which systme is easier to work with.?

Telegence is easier than vision. OPUS is easier than netace.

But you can do more faster with either of the systems.

Can't speak for CARE or I2K, though.

Posted by: Lambert

Quote:

Originally Posted by herigular

I Just Finished Training, And Have Been On The Floor For 5 Days. Opus Is Such A Pain In The ***, Especially For 3 New People In A Store That I Called In Today And Gave Myself A Promotion To Customer. I See Those Red Warnings In My Sleep. Im Headed For Verizon. Anybody Have Experience With Them?

tuxedo errors galore as of late.

Also, when adding lines to FT plans I always get a "duplicate QD (direct billing?)" soc that I have to call care to fix. This happens EVERY time. Too bad we can't report errors to the opus people.

Average add a line time is around 35 minutes (not to mention picking out the phone ect.)