vB Easy Archive - This can't be true (detailed data billing)?

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This can't be true (detailed data billing)?
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Posted by: ivwshane

http://thecingularmistake.blogspot....ss-is-well.html

I've never seen a customer come in with a bill that had details of data connections. Has anyone else? Is this standard or some form of detailed billing?

Posted by: BellaDea

i've always seen everything detailed on a customer's bill. texts, data, and phone calls.

Posted by: elushon

I'm so gonna set my email to check every minute and download EVERY attachment I safely can.

Just once I want a bill like that. Just to say I got a bill cingular had to pay freight on.

Posted by: ivwshane

Quote:

Originally Posted by BellaDea

i've always seen everything detailed on a customer's bill. texts, data, and phone calls.

So cingular does send out a detailed bill with data connections on it? Is there no way to turn just the detailed data billing off?

Posted by: BellaDea

i'm sure there is a way to do a summery only. I'm in a COR store and customer care usually handles that stuff so I'd just call and ask them.

Posted by: Rcadden

yeah mine's always been detailed. I have two lines and have yet to receive a bill of less than 110 pages.

Posted by: ungratefulninja

There's a code for data detail billing separate from airtime detail. I've never added it, so I believe it automatically gets put on.

Posted by: NukuCamui

yes, it automatically gets put on. they just need to call care and have it removed.

Posted by: ivwshane

It's not something that can be removed from with in opus using the "view feature detail, view include/exclude"?

Posted by: Wiggum

and the day they stop doing this automatically the customers will freak out.

Posted by: NE_Ohio

then they should ask customers if they want detailed billing or not when they sign up.

Posted by: BellaDea

it's not a feature we in the store can remove even during sign up i believe.

Posted by: holaDude

It's a billing feature and can be disabled easily by calling us in CS. Well, at least for those of working in telegence. We can also remove detailed air time.

It is a standard feature on the account and is turned on for new activations.

Posted by: Isriam

i think it should be turned on by auto. dummy proof things.