vB Easy Archive - Problems with 9300 and installing BB Connect

Pages: 1

Problems with 9300 and installing BB Connect
(Click here to view the original thread with full colors/images)

Posted by: SuzieRB99

I have recently upgrade from the BB 7100g to the new Nokia 9300 and I am having problems setting up the BB connect to activate on the enterprise server at work. When I try to load the BB configuration tool, I get the following error:

"Loading C:\Program Files\BlackBerry Configuration for Nokia\BBServer.dll failed. GetLastError returned: The specified module could not be found. Ensure that you have installed all of the software required to properly communicate with your handheld.

I have already called Cingular and Nokia and neither one knows what is going on.

Has anyone else had this problem?

Posted by: mrhanse

See: http://www.marchansen.com/tn116/

The helpful "BBServer.dll failed" error:

The person who developed BBC apparently does not comprehend
error handling and their QA department apparently does not run test
cases with Outlook problems. If the there is any problem communicating
with Outlook you get this message:

"Loading C:\Program Files\BlackBerry Connect for Palm\BBServer.dll
failed. GetLastError returned: The operating system cannot run %1.
Ensure that you have installed all of the software required to properly
communicate with your handheld."

I am sure that there are numerous reasons that Outlook can fail to
communicate with BBC, but the one that I found was caused by a problem
with C:\WINDOWS\system32\MAPI32.DLL. Lots of programs change this dll
for various reasons, in my case it was Eudora. The solution:

If Eudora is set to be the MAPI server it replaces MAPI32.DLL with its
own and (this is the important part) makes it read only so Outlook can't
fix it even when outlook is set to be the default email application.
There are two ways to fix this:

1. In Eudora Options>MAPI> Set "Use Eudora MAPI server" to "Never" then
Eudora will fix it; or

2. Delete (or rename) MAPI32.DLL and run WINDOWS\system32\fixmapi.exe