vB Easy Archive - QTEK 8500: Missing calls

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QTEK 8500: Missing calls
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Posted by: NKung

I first apologize for starting a new thread for this, but I was afraid the post under the existing thread of problems/issues with QTEK 8500 might be overlooked.

I know a few people have chimed in and said they are missing calls on the QTEK 8500. It appears to me it is missing calls after it has been idle for a certain period of time or is syncing.

For those of you who are not missing calls, could you please post your ROM, programs you've installed, settings, or anything that you think might be causing the rest of us to miss calls.

Again, sorry for the new thread, but missing calls is pretty important considering that the QTEK 8500 is a phone first and it should ring when someone calls!

Posted by: iJITSU

I've had missed calls. I've also had voicemails waiting with no indicator on the phone that I had a message waiting.

Posted by: iJITSU

rom 1.02.251.1
radio 4.1.13.17_02.32.31

Posted by: NKung

My ROM and radio are the same:

ROM: 1.02.251.1
Radio: 4.1.13.17_02.32.31

Posted by: kenrothman

Quote:

Originally Posted by NKung

My ROM and radio are the same:

ROM: 1.02.251.1
Radio: 4.1.13.17_02.32.31

mine too. same.

Posted by: hondaguy

Quote:

Originally Posted by iJITSU

rom 1.02.251.1
radio 4.1.13.17_02.32.31

i have the same rom and mine has missed calls and failed to show me the message waiting indicator. i originally thought that i was only missing calls while connected to the data cable (hoping this was it!) but i found out today that i missed two calls while driving.

i have no other software added besides clearview suite and i do have the push email working

Posted by: Ishimaru

on my s300 i have yet to miss a call :\ or when i do, it tells me i missed one.

Posted by: NKung

@ DarkJedi: Do you have extra programs installed or any special settings? I have minimal programs installed (only 2 were OxioAlarms and TCPMP) and I'm not sure if the missed calls developed after I installed them.

I've loaded the original ROM again (thanks to SMG) and I'm not going to install any other programs (just my data) and see what happens.

Posted by: Ishimaru

i have a few programs installed, nothing major. i did do some registry tweaks as well, but those were basic WM5 tweaks. not a missed call and call quality is GREAT

Posted by: NKung

@ DarkJedi: Do you mind further describing the WM5 tweaks you made? I only ask because it seems as though the system is "asleep." If I test the phone while it is "asleep" (i.e. idle for a certain period of time), it doesn't register the phone call, but if I then open the flip before the call jumps to voicemail, the phone will immediately start ringing the call through. So I know it isn't a service issue, it must be a phone/software issue.

Thanks

Posted by: Ishimaru

i used a program call smart tweak or something similar that essentially is just reg tweaks, but i bought it because i couldn't find the entries elsewhere.

Posted by: Perceptions

For all fellow posters make sure you specify what version of the StarTrk you have (i.e. Qtek, Dopod), it looks like so far the Dopod is not exhibiting the problems that Qtek owners have.

Posted by: Ishimaru

well reading the persons phone(s) would be a good indication of the type they are using...

Posted by: guiltladle

I have the Qtek. Same ROM/Radio numbers as above. I too am experiencing the missed calls (and no voicemail icons for messages waiting).

Doing my own tests from my home phone, it definitely seems like the phone goes into a deep sleep if not touched for a while... then you will miss calls. To wake it back up (and start receiving calls again), you have to open the clam.

Please someone say that there is a fix for this... this is going to ruin a otherwise perfect phone!!!

Posted by: guiltladle

One more thing... other than ClearVue Suite I have not installed anything else on my phone, and I have only setup one PC-Phone relationship.

I've just changed a few options and I am going to test to see if these change the missed call performance:
* Settings/Home Screen/Time Out = changed this from "After 10 Minutes" to "Never"
* Settings/Power Management/Display Time Out = changed this from "1 Minute" to "Never"

I'm wondering if these settings will change the deep sleep (ie, missed calls)???

Posted by: kenrothman

I didn't install ClearVue at all.

A few other programs installed, but it doesn't seem like that has anything to do with this.

FWIW, I'm running it on Cingular with a 64k SIM.

Posted by: hylton

So, for the Dopod folks, what's the ROM and RADIO versions ?

From the posts, it looks like all the Qtek owners (as would be expected in the first batch shipped) have the same versions of everything.

Chris

Posted by: Ishimaru

rom version 1.2.709.1
radio 4.1.13.11_02.22.31

Posted by: hylton

Quote:

Originally Posted by DarkJedi

rom version 1.2.709.1
radio 4.1.13.11_02.22.31

Unless numbering schemes go backward w/ HTC, it would seem that from those numbers, the Dopod has a newer version of both...

Interesting given that it shipped before the Qtek product did...

Would be interesting if someone could flash their Qtek w/ the Dopod ROM...I would suspect the problem MAY go away, but that's just a wild guess given that only 1 person so far hasn't had a problem w/the Dopod...would be nice to hear from some other Dopod owners that it's working w/o a problem.

Chris

Posted by: Ishimaru

we need to CID unlock the bish first!

Posted by: sscooterme

I have same Rom and Radio versions on my Qtek. I am missing calls as well. I guess thats the price you pay for being an early adopters - but still its the best phone I ever had.

Posted by: jomo25

Does anyone have radio version: 4.1.13.14_02.26.31?
or ROM version: 1.32.707.0?

Posted by: hylton

Quote:

Originally Posted by jomo25

Does anyone have radio version: 4.1.13.14_02.26.31?
or ROM version: 1.32.707.0?

Which device are those coming from, Qtek or Dopod ?

Posted by: hylton

Quote:

Originally Posted by DarkJedi

we need to CID unlock the bish first!

Yea, I know, was just stating that it would be a nice thing to try, but somebody's definitely gonna have to get that done first somehow...

Chris

Posted by: guiltladle

Update: more testing on missed calls. I have been calling from my work phone throughout the day so far, and I have had a couple of my co-workers call me from their cell phones peridically. If the phone has been sitting shut for more than 10 mins (approx) then I do not receive the call. I have missed about 50% of the calls that I know of today (ie, ones in my test). AAAARGH!!!

This phone has gone from my favorite all-time experience to the worst in a matter of a day (when I actually discovered people saying "how come you aren't answering your cell phone anymore")!!!!

Please QTEK - release a firmware fix for this!!!

Posted by: NKung

I really hope QTEK releases a firmware or someone figures out how to CID unlock it because the phone is making me neurotic. I'm developing a habit of opening the flip every few minutes for fear that it'll go to sleep and I'll miss an important call. It sucks even more in my case since I don't have a landline at home...I rely on my cell!

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

I have tried to call my 8500 from another line several times today and have not missed a call yet. I did, however, notice that I did miss a voicemail notification. I was on the phone and another call was waiting and I did not reject it and I did not answer it and when I hung up the phone a couple of minutes later there was no message waiting indicator. I decided to check my voicemail and there was a message waiting. I think I am missing calls or notification indicators while I am on another call. Anyone else experiencing this? I leave my phone on 24hrs per day and it will sit for half an hour or so at a time without me touching it and I still receive calls.

Posted by: guiltladle

Hondaguy - do you have the same rom/radio numbers on your 8500?
rom 1.02.251.1
radio 4.1.13.17_02.32.31

If so, and you aren't having probs with missed calls, maybe it is something else. Perhaps SIM card that's being used? I use an AT&T SIM card (through Cingular service). For those of you that are experiencing the same hell I am with missing calls, what SIM cards are you using?

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

Yes, same rom (I posted it on the first page of this thread).
I am on the rogers network in toronto and I have used this sim card recently with my blackberry 8700, w810, and now mainly in my qtek 8500. The qtek is the only one that seems to be missing calls. Can't wait for a rom update!

Posted by: guiltladle

Sorry Honda - I should have read your earlier posts.

This missed call thing is really bumming me out (and I'm sure I am not alone here). Is there anyway to contact QTEK to make them aware of the issue? I've explored their website with no luck. Or is there maybe anyone on here that distributes the QTEK phones that can contact their reps and find out an ETA on a fix for this?

I guess I go back to the bulky 9100 for now... at least it receives calls!

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

I sent a private message to hberbout123 as he is always talking about how he is in tight with qtek and is supposed to get new roms first for his customers. Hopefully he can make sure the right people at qtek are aware of the problem.

Posted by: hbelton

rom 1.02.251.1
radio 4.1.13.17_02.32.31

Missing calls with no indicator of VM's until the phone actually rings and gets a message.

And I was loving this phone. Is there even a means to report this to Qtek?

I'm going to have to go back to my MPx220 if this is not resolved quickly.

Posted by: S.Y.N.D.

Has this problem been reported to Qtek/HTC?

Are they at least aware?

If aware, have they been able to reproduce?

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

Quote:

Originally Posted by S.Y.N.D.

Has this problem been reported to Qtek/HTC?

Are they at least aware?

If aware, have they been able to reproduce?

Lol! How the hell would we know?

Posted by: Perceptions

Add another user to the list. Phone does not ring, no missed call indicator, or voicemail indicator. Its not like the phone turns off because the calls do not go directly to voicemail such as when you turn your phone off. From a caller's perspective it just rings and rings until it is forwarded to your voicemail.

ROM: 1.022.251.1
Radio: 02.32.31

As much as I would like to be patient and wait for a ROM release, this is just out of the question for me. I have gone throughs HTC's quirks such as BT problems oh the Blue Angel and sluggishness of the Wizard but at least those devices could recieve calls (something the Qtek 8500 seems to have a hard time doing). The idea of a $500 paperweight sitting on my desk is a frustrating thought.

So far we can see that it seems to be only affecting Qtek 8500 owners regardless of carrier (so far Cingular, former ATTWS, and Rogers).

Posted by: pdazealot

i dont want to be a party pooper but i am using a Qtek 8500 on Tmobile, and have had no issues with missed calls. i was worried after reading these postings, and have been calling in every hour or so for the last few days to check voicemail for missed calls. no issues with missed calls. it sounds like it may be some networks and not others. maybe. i just havent seen it yet. i have had the phone lock up twice and run much slower when running some apps than my old sp5 but not much else. also i cant get the pictures and videos app to open up at all. anyone else have this issue? please check on your unit. thanks.

Posted by: spocksbrain

After reading all the posts, I've also been checking VM and calling the phone pretty frequently. It seems to work fine with relatively short (hour or so) intervals of inactivity, however, I left it on all last night and called it first thing this morning and, sure enough, it didn't pick up and didn't notify of the VM I left. I have the same ROM as all the other Qtek users have in this thread, and have Sprite, Papyrus, and Flex Wallet installed. I'm using a Cingular orange SIM.

Honda, did Haider respond to your PM about contacting HTC?

Posted by: Michael95GT

Cingular user's, what SIM are you using?

[1] 32k

[2] 64k

[3] 3G

What type of SIM does T-Mobile use?

I know that some of the newer phone's have issues with the older Cingular 32k and 64k SIM's

My 8500 is on it's way. I've got a new unactivated 3G SIM, I'm presently using a 64k. Yall think I should switch to it?

Posted by: hondaguy

Quote:

Originally Posted by spocksbrain

After reading all the posts, I've also been checking VM and calling the phone pretty frequently. It seems to work fine with relatively short (hour or so) intervals of inactivity, however, I left it on all last night and called it first thing this morning and, sure enough, it didn't pick up and didn't notify of the VM I left. I have the same ROM as all the other Qtek users have in this thread, and have Sprite, Papyrus, and Flex Wallet installed. I'm using a Cingular orange SIM.

Honda, did Haider respond to your PM about contacting HTC?

yes he did. he asked me for my order number (from his site)! i had told him that i was not looking for him to give me a rom, but to please pass along this info to someone at QTEK. i sent him a reply this morning again trying to stress the fact that i am only asking him to pass along this thread.
he seems to be a good guy so i am sure he will do it

Posted by: Ishimaru

3g cingular sim here.

Posted by: NKung

i have the 64K Cingular sim

Posted by: Perceptions

32k SIM here.

Posted by: omarqureshi

I have Tmobile, but am missing calls too.

Posted by: hbelton

64K Cingular sim

Posted by: omarqureshi

Does anyone have the dopod rom installer exe so we can try to hack it? PM me or provide link. Thx

Posted by: Ishimaru

search the forums, it's there; motin posted a link to it.

Posted by: guiltladle

What I've got is the blue AT&T SIM (original one) using Cingular service... oh yea, and now I have a $500 paper weight that looks great on my desk! Oh what could have been...

Posted by: Ishimaru

so the phones dead?

Posted by: spocksbrain

I just did another call test to my 8500 (I think we're coining a new neurosis here). Anyway, the phone is sitting next to my radio, and I can hear the typical static interference on the radio of an incoming call, but the phone is not ringing. Leads me to think that its not a SIM issue, since it sounds like the call is reaching the phone, but the damned thing just won't wake up to receive it.

Posted by: hondaguy

i am starting to wonder if it is a problem the phone has with certain frequencies. i wish we could lock it on to the 850 or 1900 bands only to see if one was the problem. my house is in an area that i know for sure uses only 850. the 1900 signal is so weak that i cannot really use a non 850 phone. i have not missed a call at home yet, but i seem to miss them when i am at the office, or close to it, but i am not sure what frequency is stronger near my work.

is there anyone in an area that only uses 850 having the missed call problem?

Posted by: guiltladle

Quote:

Originally Posted by DarkJedi

so the phones dead?

No - but it's not much good as a "phone" when you can't be certain that you are receiving calls, right? I feel silly having to open the clam up every couple of minutes for fear that it is missing calls. My 9100 receives calls fine... so I'm back to that until a fix for the 8500 is released.

Posted by: Ishimaru

Quote:

Originally Posted by hondaguy

i am starting to wonder if it is a problem the phone has with certain frequencies. i wish we could lock it on to the 850 or 1900 bands only to see if one was the problem. my house is in an area that i know for sure uses only 850. the 1900 signal is so weak that i cannot really use a non 850 phone. i have not missed a call at home yet, but i seem to miss them when i am at the office, or close to it, but i am not sure what frequency is stronger near my work.

is there anyone in an area that only uses 850 having the missed call problem?

with Cingular, and in an area that has both frequencies, you have no idea what frequency is actually been used...like in my case.

Posted by: Perceptions

Quote:

Originally Posted by guiltladle

I agree Guiltladle.

Posted by: Ishimaru

makes me a bit glad i paid more for the S300 now...

Posted by: hondaguy

that is why i was asking if there was anyone that knew for sure that they were in an area that only uses 1900 band. doesnt t-mobile only use 1900 in most areas? we dont have t-mobile in canada so i am not sure.

Posted by: Ishimaru

t-mobile ONLY uses 1900 band yes.

Posted by: hondaguy

great. now are there any cingular areas that are ONLY 850? it would be interesting to see if people in the only 850 areas are experiencing the same problem.

Posted by: Ishimaru

yeah there are areas with 850, but that's mainly back east. i think philly is 850 only, but i don't remember.

Posted by: hylton

Quote:

Originally Posted by DarkJedi

makes me a bit glad i paid more for the S300 now...

which also makes me wonder what in the world happened w/ the ROM between the Dopod and Qtek release dates...and why HTC decided to distribute the Qtek w/ what looks to be older firmware...

chris

Posted by: spocksbrain

Vermont is 850 only. They shut down 1900 service completely there a couple of years ago. Too bad, I was just there for 4 days and could have tested it out. Anyone from the Green Mountain State out there?

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

I heard back from hberbout123 and his response was that his customers have new test rom and that it should fix many problems. Nothing more. The question then is this, can anyone that bought a phone from smart-mobile-gadgets confirm that they are using a newer test rom that is not missing calls?

Posted by: NKung

I just installed the newer test rom last night and have been trying to test it out all day...of course today of all days my cell phone has NOT remained idle long enough to go into it's "deep sleep." Hopefully I'll be able to thoroughly test it this weekend and I'll let you know.

Posted by: pdazealot

OK, while this issue isn't affecting me, I thought I would try to help pin down where the issue is. I see ONE other person from Tmobile says they are missing calls. Are there any others missing calls on Tmobile out there? This may very well be network, or network+location based as an issue, who knows? I know that I have been using my Qtek 8500 on T-mobile in Nevada, Arizona, and New Mexico this week(yes traveling a bit), and I have had NO issues with missed calls. All calls were on 1900Mhz network areas(according to the Tmobile maps at least), and all were on T-mobile. Let's see where people that are NOT missing calls are located, what frequency they are on, and if they are just using Cingular, or if this really is affecting T-mobile customers as well, as you can expect to miss a call or two every now and then if you were using EDGE/GPRS when checking email, or surfing the web, etc, but it should be uncommon besides those times.

Posted by: pdazealot

I STILL cannot open this application up now on my phone. :-( I was able to when I first pulled it out of the box, but strangely, now I can't. It pops up with the Pictures and Video name on the top of the screen in the title bar area, then disappears. Has anyone else had this issue?

Posted by: guiltladle

Quote:

Originally Posted by NKung

I just installed the newer test rom last night and have been trying to test it out all day...of course today of all days my cell phone has NOT remained idle long enough to go into it's "deep sleep." Hopefully I'll be able to thoroughly test it this weekend and I'll let you know.

Are the customers of Smart Mobile Gadgets allowed to distribute the "fix" ROM to other 8500 owners? Or do we have to get the ROM through our respective online store?

Posted by: NKung

I don't know...I'll have to ask. He's been very good about doing what he can to help fix the problem and I wouldn't want to distribute the test ROM if I'm not "allowed" to.

Posted by: Ishimaru

oh noes, warez!

Posted by: spocksbrain

I just e-mailed him requesting the ROM. I'll post if I get more details on it. Does anyone know if there is a ROM updater that he distributes with it or if there is one out there? I've thus far only updated MPx220 and only have the Motorola updater.

Posted by: Michael95GT

Quote:

is there anyone in an area that only uses 850 having the missed call problem?

I'm in an "850 only" area, they delivered my phone while I was asleep(I work nights) It's on the charger, I'll try to do a few tests later.

Posted by: zmq503o1

I am also having problems with my QTEK 8500. I am missing calls, and I notice that when it is in this state I can't browse the internet, sync my exchange email or anything that is EDGE/GPRS. This problem seems to fix itself when I reboot the phone but this happens 4-5 times a day and is becoming VERY frustrating

My QTEK 8500 is running I am currently running ROM v1.02.252.1 with Radio v4.1.13.17_02:32. I also have an old AT&T Wireless SIM. If you would like any additional information let me know. I would love a ROM update that fixes this problem if someone has one

Posted by: encece

I am in the Philadelphia/South Jersey Area and we only have 850. 1900 was shut down years ago for Cingular.

I know for sure that I have missed ONE call in the past three days of owning my phone. Voicemail popped up and it never did ring.

The call happened when I was in the car on my way from Philly to NJ. The phone was right next to me in the car.

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

Quote:

Originally Posted by encece

I am in the Philadelphia/South Jersey Area and we only have 850. 1900 was shut down years ago for Cingular.

I know for sure that I have missed ONE call in the past three days of owning my phone. Voicemail popped up and it never did ring.

The call happened when I was in the car on my way from Philly to NJ. The phone was right next to me in the car.

You are lucky! Most of us seem to not only miss the call, but there is no voicemail indicator at all. Every phone will miss a call from time to time, but I have never had a phone that would not let me know when there was a message waiting.

Posted by: NKung

Sorry guys, but the new test rom didn't solve the problem. :-(

Posted by: hberbout123

Quote:

Originally Posted by NKung

Sorry guys, but the new test rom didn't solve the problem. :-(

I emailed this thread thursday to the tech support department, i will have more info this week.

Posted by: rperalta

Quote:

Originally Posted by guiltladle

Are the customers of Smart Mobile Gadgets allowed to distribute the "fix" ROM to other 8500 owners? Or do we have to get the ROM through our respective online store?

In all fairness, I think we all should get the ROM updates from the online store where you purchased your device. This is how you can tell if you got a good deal or not on your phone. Some of us are paying more than others ($50 - $100) but the customer support after the sale makes a diferrence (Ex: response to issues, ROM updates availability, real phone number/person, email replies, etc).

Posted by: Michael95GT

ROM: 1.02.251.1
Radio:4.1.13.17_02.32.31

So far so good, I've been calling the 8500 ever 45 minutes to an hour for the past 3 or 4 hour and so far

it has rang each time. I'm about to go to bed so I'll try it after letting it sit all night.

As far as the rest of the phone goes, I think I've finally found a suitable replacement for my V3i!

Posted by: iJITSU

I loaded the test ROM also and it has the same problem. After the phone sits untouched for 10-15 minutes it doesn't register calls.

Posted by: hberbout123

Quote:

Originally Posted by rperalta

please guys dont share these ROMS im giving you. if you need any rom Email with your order number.

Posted by: hberbout123

Quote:

Originally Posted by iJITSU

I loaded the test ROM also and it has the same problem. After the phone sits untouched for 10-15 minutes it doesn't register calls.

go back to your 8500C rom..and tell me if there is diffrent

Posted by: Michael95GT

Well it sat untouched from 1:30am to around 6:30am. I called it, the call rang through, I didn't leave a message and the missed call indicator popped up.

Status:

ROM: 1.02.251.1
Network: Cingular 850 (There is no 1900 netowrk within 40 mles)
SIM: 64k

I just set up my Internet and MMS using the 2125 tutorial on Cingulars site. Everything works great

.

I'm gonna use it for a week or two first. But it looks like my V3i will be heading to Ebay!

Between the 8500 and the 8125, I should be covered. 3G won't hit my area before sometime in '07 at the earliest. (I live in tiny town, closest major market is Memphis, over a 100 miles away)

Posted by: iJITSU

I just loaded the original ROM and let it sit for over 15 minutes. I called my number and it went through as it should. I just sync'd it and I'll test it again after 15 minutes. If it works, I'll load each program I had on it one by one (TCPMP, Agile Messenger, Mobipocket, Virtual Earth, Smartphone Notes and Smartphone Find) and test again. Will report results later. Hopefully this is a good sign.

Posted by: iJITSU

After syncing, and before loading any programs, I made a call and it went through. While leaving a test voicemail I received a call from someone else. After the call, I immediately called my phone and it's doing the same thing as before. I can hear the phone interfering with my computer speakers as though a call is coming in, but nothing registers on the phone. This is extremely frustrating.

Posted by: rperalta

Quote:

Originally Posted by hberbout123

please guys dont share these ROMS im giving you. if you need any rom Email with your order number.

Yes I agree with you!!!

Only valid SMG customers with order number should only have it.

Posted by: iJITSU

I let the phone sit again for 15 minutes and this time it received the call. I loaded TCPMP and let it sit again for 20 minutes. It received the call. I just entered the data connection and mms info and connected to the web. I'll test again later.

Posted by: Timback

Thats just greedy and wrong, we have all helped each other on this forum. If a sponsor on this forum has a ROM that can help others he should share, he will be looked upon as a hero and more people will appreciate his help and make future purchases from him, instead of getting a greedy reputation and turning people off from buying from him...just a thought.

Posted by: Perceptions

Quote:

Originally Posted by iJITSU

I let the phone sit again for 15 minutes and this time it received the call. I loaded TCPMP and let it sit again for 20 minutes. It received the call. I just entered the data connection and mms info and connected to the web. I'll test again later.

Let us know how your testing goes but I do not think it has to do with 3rd party software. I have not added any programs to my phone and I exhibit the missed calls problem.

Posted by: rperalta

Good thought Timback. Yes we all help each other on different issues in this forum. We provide advises, links, etc. that will help users having issues.

At the same token, it would not be fair if SMG and should not be critisized to provide everyone any ROM updates. As a customer, these online retailers should make these ROMS available on their website after the customer login. If they cannot provide that, then I will not be a return customer next time.

I know for sure that I will be buying again from SMG for my next phone, HTC MteoR.

Posted by: iJITSU

Quote:

Originally Posted by Perceptions

Let us know how your testing goes but I do not think it has to do with 3rd party software. I have not added any programs to my phone and I exhibit the missed calls problem.

After entering the data info, surfing the web, and making a phone call, I let the phone sit for a full 30 minutes. I called it and it did not register. This is more than a little problem as I cannot have a phone that doesn't receive all calls. I guess I'll be back with the 2125 until something changes.

Posted by: guiltladle

Quote:

Originally Posted by rperalta

At the same token, it would not be fair if SMG and should not be critisized to provide everyone any ROM updates. As a customer, these online retailers should make these ROMS available on their website after the customer login. If they cannot provide that, then I will not be a return customer next time.

Keep in mind that although SMG is helping his customers, this is ultimately QTEK's fault for releasing a defective product. The sooner that a legit fix can be distributed to everyone that spent any money on this paperweight (by any means), the better for future business for not only QTEK but for all of the phone stores that sell their products!

Posted by: rperalta

Quote:

Originally Posted by guiltladle

Qtek engineers must be looking at this thread.

Posted by: spocksbrain

Has anyone tested out the missed calls with GoodLink or something similar that keeps the Edge running all the time? I was wondering if this might keep the phone "awake". Just a thought.

Posted by: iJITSU

I thought about that- leaving the data connected- but I don't really care. I want a real solution. I don't get how the phones could get out of the factory with such a huge miss. Little bugs here and there are one thing, but such a major issue is another.

Posted by: rperalta

Quote:

Originally Posted by iJITSU

I thought about that- leaving the data connected- but I don't really care. I want a real solution. I don't get how the phones could get out of the factory with such a huge miss. Little bugs here and there are one thing, but such a major issue is another.

I was wondering if you get the same results if you try another 8500. Maybe someone live near you house willing to swap for a day or two, just to verify if you get the same results.

Posted by: iJITSU

I don't know any other nut nearby who is willing to spend $500 on a cell phone

Posted by: iJITSU

Here are 8500 owners in Europe experiencing the same issue.

http://www.mobileplanet.com/forumth...read=5&man=QTEK

Posted by: encece

I have missed two more calls that I know of in a day. (I had mentioned only one that I knew of in three days, previously). Not Good. HTC better make a fix soon!

Posted by: zmq503o1

A friend and I both have QTEK 8500's that we ordered from GBT Mobile. I have an old (4 year old AT&T Wireless SIM, while my friend has a newer 1 year old Cingular SIM. The phones arrived one day apart from each other. I'm having tons of problems missing calls, while he claims he has no problems at all. Keep in mind today is his second day of use and my third. I will see him on Monday and ask him again if he's having any problems, as well as compare ROM versions but I can't imagine there is any difference with the phone. Is there anything else I should look for?

I am wondering why I am not seeing people making similar complaints about the i-Mate Smartflip or the Dopod S300. I thought they were the exact same with different branding.

Posted by: killah21

lawls at you early adopters hahaa

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

Quote:

Originally Posted by Timback

Thats just greedy and wrong, we have all helped each other on this forum. If a sponsor on this forum has a ROM that can help others he should share, he will be looked upon as a hero and more people will appreciate his help and make future purchases from him, instead of getting a greedy reputation and turning people off from buying from him...just a thought.

That's the funny thing. While I have no problem with anyone making a profit, I do think that it is wrong to use a forum like this to make a profit. I come here to learn and to help others when I can and I think most of you do the same. I agree that advertising retailers should not be criticized for only helping their customers, but I have only seen one retailer constantly advertise for free in this forum and when they actually have a chance to help the members they don't. I looked through the market place where advertisers pay to have a presence and I did not see smg. If he is there then I apologize, but it looks like he has sold a bunch of products by mentioning his store for free in this forum and thus profited and now that he has a chance to contribute something he is not. I looked at the market place from my blackberry, so if I missed his ad then I am sorry, but if he is not paying for ads I think he should either help out or stop talking about his store in this forum

Posted by: jomo25

So does anyone have a "definitive step by step" instructions that they can use to consistently recreate the issue? Some people seem to say they don't have the issue. But they may not be doing the same thing. I would suggest someone who has the problem:

1. disable all other background running programs, esp those that might keep the phone or connection "awake"
2. then list out steps to recreate the problem so others can try their phones. (e.g. how long must someone let the phone "sit" so that it falls asleep. Is 15 min enough? Is 30? etc...)

There seems to be less people with Dopod's saying they are having any issues, and some Qtekkers are also saying no issue, but maybe they just aren't running into it.

Posted by: Perceptions

Its pretty simple:

Leave the phone unattended, or do not use it, for 30 minutes to an hour. After this call it and you should see the problem we are having.

Side Note: From my unscientific testing (making test calls after the phone has not been used for a while) I find that it affects calls, SMS, and syncing to an Exchange Server.

Posted by: tigres013

It has been a while for a post, but I am too a member of the no call club. Had my 8500 for a couple of days now, and thought I was safe until tonight when I tested it from my home. No ring on the phone. Second try no ring, opened the phone up anyway... ring!!!!

Just to join this post. I have been waiting for this damn phone for months, and now, back to the 500 windows mobile garbage. Reminds me why I got rid of my mpx220 back in the day. I bought mine through Expansys, and trust they will take it back.

Just a question for the real techs out there... Do you think this is really a rom issue, or is it a bad build, coupled with a poor operating system that is freezing up (sluggish)????

My phone by the way has zero apps on it, I have installed nothing.

Why oh why can we not get a good windows phone in a flip out of the box that is flawless...

I should go back to the linux os phones.

Thanks for letting me rant with you all.

Tigres,

Michigan, USA Tmobile

Posted by: billrosenthal

same problem; glad to see i'm not the only one; driving me crazy; back to sp5 if can't fix in a few days. help!

Posted by: pdazealot

Well, I see a few people from Tmo having this issue, so while it appears on Cingular/ATT more often, it seems to hit some Tmo users as well. I still have no issue, and have only missed a call when I was actively using EDGE data, but let's all post what network we are using when we have this issue, as a LOT of people haven't even filled out their profile information on what network they are on.

Posted by: Michael95GT

I just tried mine since reading these latest posts. I hadn't been touched since around 9pm last night. I called, it rang through, I left a test VM, and shortly I got the MWI.

I have been checking my voicemail through out the day, due to paranoia, but haven't found any surprize VM's.

Stats:

Cingular 850
64k SIM
No 3rd party programs installed, but I do have my Outlook Email setup to check every 30 minutes.

Posted by: iJITSU

Well if you have your email set to pull every 30 minutes then your phone wasn't really dormant for an extended period of time, right? Try disabling the auto email feature and let it sit dormant for an hour and then call and see. If you can, let us know the result.

Posted by: Simsim

Beginning to think this missed calls business is a North American (network?) problem.

Got my 8500 from Expansys UK a few days ago and was terrified of this missing call thing. But not a single missed call or unnotified voicemail. And I've left it hours or even overnight untouched and tried it. Also the forums here in the UK do not even have a single case of missed calls being reported. I think the example given above from Mobile Planet is a US site. The UK Orange user (like me) on there says he does not suffer from missed calls.

So perhaps it is not a phone problem but older/low voltage SIM cards or some such?

Posted by: iJITSU

Maybe. I originally thought it was a thread from the EU, but looks like it's not.

Posted by: spocksbrain

Quote:

Originally Posted by iJITSU

I agree with you that this a not a real solution, but in the hopes that HTC is going to fix this via a ROM update soon, I'm just looking for something to get me through until that time.

I've set my phone to check Gmail every 15 minutes, and I'm going to test it out to see if keeps the thing awake. Might be why Michael95GT is not having problems, or then again I may be grasping at straws like the rest of us. I'll let you know.

Posted by: iJITSU

makes sense. let us know.

Posted by: cjasus730

Perhaps one of the programmer guys among us could write a simple script that could "wake up" the device every 25 minutes or so?

Just a thought...

Posted by: tigres013

After hours of testing, the bottem line is this for the 8500 call issue. I too discovered the auto e-mail pull solves the problem for the time being. I bet that if people that have the phones on any network, tmo, cing, att, etc, they too will discover they are missing calls. I did not even know myself I was missing them because I was using its featues, and emailing etc for the first couple of days. Little did I know that I had an issue like the others did. For those who do not think they have an issue, stop all of your e-mail services, stop your sms, use task manager and stop all apps, and put it down for a good hour. Stop yourselves from picking it up by habit, and give it a call in call after the 45 min to an hour passes. No calls, no opening, no pushing any buttons, and let us all know the outcome.

I have a strange feeling this is happening to everyone. There seems to be no logical way that so many people are suffering from the same problem with only a handful not. Same roms, same os etc. why few posters do not have this issue make little sense to me... What does everyone think?

Radio Version...4.1.13.17_02.32.31

Rom 1.02.252.1

Tigres-
500$ qtek 8500 that does not ring when you call it for sale (joking)

Posted by: iJITSU

FYI- I tested the phone with a Cingular 32k SIM and the same result (vs. the newer 3G SIM). As someone else suggested, I made a data connection (started a web page then backed out). As you know, to kill the data connection you have to do it manually through the Comm Manager. I then left the connection on and left the phone for about 40 minutes or so. I then received a call. I'm going to test for a longer period of time but it looks like you can just make a data connection and leave it and not have to have email checking automatically, etc. although that would serve the same purpose. Not the ideal of situation but at least I can continue to use the phone until a fix is available. After I test for the longer period, I'll report back.

Posted by: tigres013

I am not sure I am following you on the data connection. Do you mean pluging in the syncing cable, and after the sync not killing it in the comm mgr?

Posted by: billrosenthal

i've noticed that, at night, i leave my phone on but plugged into the charger and i've been getting voicemail/email without problems. unplugged, getting same problem as everybody else!

Posted by: cjasus730

I don't seem to be missing many calls (very rarely if any)-
and I am using DirectPush. Perhaps that solves the issue...

Posted by: hbelton

Quote:
Originally Posted by Timback
Thats just greedy and wrong, we have all helped each other on this forum. If a sponsor on this forum has a ROM that can help others he should share, he will be looked upon as a hero and more people will appreciate his help and make future purchases from him, instead of getting a greedy reputation and turning people off from buying from him...just a thought.

Quote:

Originally Posted by hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

That's the funny thing. While I have no problem with anyone making a profit, I do think that it is wrong to use a forum like this to make a profit. I come here to learn and to help others when I can and I think most of you do the same. I agree that advertising retailers should not be criticized for only helping their customers, but I have only seen one retailer constantly advertise for free in this forum and when they actually have a chance to help the members they don't. I looked through the market place where advertisers pay to have a presence and I did not see smg. If he is there then I apologize, but it looks like he has sold a bunch of products by mentioning his store for free in this forum and thus profited and now that he has a chance to contribute something he is not. I looked at the market place from my blackberry, so if I missed his ad then I am sorry, but if he is not paying for ads I think he should either help out or stop talking about his store in this forum

Since you are so concerned with vendors freely sharing their support with users who have spent money with them or not, go back to where you got your 8500 and share their technical findings with everyone here. I don't see anyone, ANOYONE here publicly from any of the other vendors offering anything in the way of help.

I agree with SMG's request as it only makes sense, from a business perspective.

Being a hero does not pay the bills.

Rake these guys over the coals as well: http://www.myqtek.com/europe/home.aspx

Try registering your phone with them and let me know what happens.

Keep up the great hberbout

Posted by: iJITSU

Quote:

Originally Posted by tigres013

I am not sure I am following you on the data connection. Do you mean pluging in the syncing cable, and after the sync not killing it in the comm mgr?

No, I mean like go to a web page or check email. The phone will make a data connection to do so and you'll see the additional E or G on the display. Unless you go to the Comm Manager in the phone, that connection will stay active. There is an option in Comm Manager, option 4, to kill the connection. You used to be able to do this by hitting the end key but now, on this phone at least, you have to use the Comm Manager. If you leave that connection active/connected, it appears that the phone will never go truly dormant and you won't miss any calls, etc. I'm testing now for over an hour and will report back.

Posted by: Timback

Dont be so bitter!!!!! Life will get better for you, dont worry. You will be ok.

Posted by: guiltladle

Quote:

Originally Posted by hbelton

Quote:
Since you are so concerned with vendors freely sharing their support with users who have spent money with them or not, go back to where you got your 8500 and share their technical findings with everyone here. I don't see anyone, ANOYONE here publicly from any of the other vendors offering anything in the way of help.

I agree with SMG's request as it only makes sense, from a business perspective.

Being a hero does not pay the bills.

Rake these guys over the coals as well: http://www.myqtek.com/europe/home.aspx

Try registering your phone with them and let me know what happens.

Keep up the great hberbout

Another option - SMG could help to get all 8500 users squared away with an obviously huge flaw in an expensive product, and people that didn't order from him before now shop with him in the future - increasing his business since people know that he will be there for them with support.

I contacted the place I bought mine from, and they replied that they are going to contact Qtek first thing tomorrow (since they are closed on weekends), and then they will get back to me. I'm seeing support from them as I would expect from any store that realizes that this isn't about where you bought it - it's about everyone here got juked into buying a very defective product (Qtek's fault) and that is the only issue!

Just a different thought.

Posted by: tigres013

good point everyone should pitch in and help

Posted by: futuredoc

I'm on T-Mo here in Miami, FL and its mostly a 1900 network zone. I DONT have the missed call problem at all.

Posted by: iJITSU

So much for the "keeping the data connection" option. I tried it and it worked for a while, but at some point the data connected ended of its own accord and the phone went right back to missing calls. I have spent a fairly large amount of money on a smartphone that can't perform the simplest of tasks. If there isn't a fix next week, I'm going to be wanting my money back.

Posted by: Perceptions

Quote:

Originally Posted by iJITSU

So much for the "keeping the data connection" option. I tried it and it worked for a while, but at some point the data connected ended of its own accord and the phone went right back to missing calls. I have spent a fairly large amount of money on a smartphone that can't perform the simplest of tasks. If there isn't a fix next week, I'm going to be wanting my money back.

I agree iJITSU, this not a "wait for a ROM upgrade" type problem.

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

I have been using the push email since the day I got mine and I am missing calls. I think I will change the settings to sync with the server every 10 minutes or so, whatever the lowest setting is and see if this helps

Posted by: spocksbrain

Mine was synching all night every fifteen minutes, and this morning I tried it out and the call did not go through. So much for that theory. HTC needs to get their a***s in gear an fix this pronto.

Posted by: tigres013

I called Expansys this morning... Come to find out they no nothing of the problem. Spoke to return department and they issued me a return order. I am not wasting any time screwing around with this expensive device that fails to meet it's primary function... ring.

What a complete bummer....

Posted by: hondaguy

Quote:

Originally Posted by spocksbrain

Mine was synching all night every fifteen minutes, and this morning I tried it out and the call did not go through. So much for that theory. HTC needs to get their a***s in gear an fix this pronto.

i left mine off of the charger all night and set the sync settings to every 5 min and so far so good. i tired calls at 6am, 715am, and i received one at 845am and they all came through.....so far!
this is a pretty brutal bug to have, though.

Posted by: tigres013

Hi,
I switched the phone, but the problem remains ... only on the Proximus network in Belgium.
On the forum of Qtek.nl some other people are experiencing the same problem.

If you move to an new cell, you do not receive anyumore calls or messages ...

Currently I am trying to get someone to fix this (officially), but the importer thinks its a telco problem.

A new ROM for the Qtek 8500 is not foreseen before sept/oct ...

What Telco are you on ?

K

Posted by: tigres013

Here is the link.http://www.mobileplanet.com/forumth...133792&thread=5

Sorry about that

Posted by: pdazealot

I tried it again with all apps shut down and email checking disabled so the data session stayed dormant. I waited 4 hours for one test and overnight for another. Again, no issues with pickup. I have traveled to the UK this week as well, and had no issues while using my O2 SIM card either. This has to be a network specific issue, most likely Cingular related or Cingular SIM specific. I know there have been a few T-Mobile posters saying they have the issue, but most say they are fine, and the ones that do are people with low posting numbers who are likely inexperience and missing calls due to other issues. Bottom line here: This is only heard of by users on certain networks and not really on others, so we should focus on what could be network specific here that is causing it. Is it the SIM card? What is it about Cingular and Rogers that makes them so prone? Do they both have recently merged networks and this is a balancing issues? Could it be a roaming from one cell network to another? This could account for the few T-Mobile user issues as well, as they might be roaming from a non native T-Mobile cell that was acquired from another network originally. I think we should focus on this as this is where the issue really appears to be. Then, a workaround can be found, but finding the issue source is key.

Posted by: tigres013

to reply to your claim to t-mobile customers (very few) with the issues to describe does not directly assume one's inexperience. Just because I post little, and read lots does not mean I am (for lack of a better word...) stupid. I find no evidence in your post to explain why every poster (with an exception of a few) who does not have the issue we speak of.

I am perplexed... I live in a t-mobile area that is full strength at all times, if fact I have been with them for 6 years. My phones have never displayed such issues, including but not limited to My: p990a, 8890, a768i, v70, sony v800, and my mpx200 & 220 respectively. So I quess my inexperience in the phone field may be an indication of I do know what the heck I am talking about.

Just trying to help in this forum, and maybe the reason many do not post is because getting into the defending mode discussing mobile phone issues, and problems is completely insane.

I stand firm myself that this is NOT network related, but rather a true phone issue, and/or rom issue. Read the European posts as well.

Posted by: kenrothman

Quote:

Originally Posted by tigres013

A new ROM for the Qtek 8500 is not foreseen before sept/oct ...

That's just not acceptable in this case. I'm assuming those dates are for "official" upgrades, not bug-fix releases... esp. for an issue this dramatic.

Posted by: petersonmd

My experience - I too have the missing call problem (Qtek 8500/3G SIM/Cingular). I had ordered my Qtek 8500 from SMB - installed the test ROM upgrade and it didn't resolve the problem.

I have tested a bit further though. At home this weekend, the phone worked flawlessly. I called it several times throughout the day Saturday and all the calls went through without a hitch. I left the phone on (not charging) overnight, and when I called it the next morning, it rang immediately. I *thought* the test ROM had resolved the issue.

Came to work this morning (about 30 miles from the house) - and now the phone isn't working again. Just called it from my office phone and the Qtek didn't ring at all. No missed call indicator - no VM indicator.

I live in the Dallas/Ft Worth area - not sure why freq is in use by Cingular. But it appears whatever freq I get at the house works OK, while the one I get at work doesn't. (I was in Denver last week and had the missing call issue there as well). Strange...and very annoying.

I don't have anything configured on the phone right now - no push email, no 3rd-party apps, nothing.

Anyway, for what it's worth...

Posted by: hylton

I think what may be brewing here is a network related issue that the phone doesn't handle correctly, which will still point back to HTC having to release a patch or ROM update to correct it. I think the dual-tower theory could hold some water, especially in light of the last post. T-mobile people are likely not dealing with two systems like Cingular customers have to frequently.

When every other phone works, but popping the same SIM from one of those phones into an 8500 stops working, I think you can safely say there is a problem w/ the phone that HTC didn't quite get right.

Dunno, just another thought as I continue to read posts from folks...

Chris

Posted by: Ishimaru

i have never seen "patches" for WM in any way; only rom updates.

Posted by: lokkje

Quote:

Originally Posted by pdazealot

I tried it again with all apps shut down and email checking disabled so the data session stayed dormant. I waited 4 hours for one test and overnight for another. Again, no issues with pickup. I have traveled to the UK this week as well, and had no issues while using my O2 SIM card either. This has to be a network specific issue, most likely Cingular related or Cingular SIM specific. I know there have been a few T-Mobile posters saying they have the issue, but most say they are fine, and the ones that do are people with low posting numbers who are likely inexperience and missing calls due to other issues. Bottom line here: This is only heard of by users on certain networks and not really on others, so we should focus on what could be network specific here that is causing it. Is it the SIM card? What is it about Cingular and Rogers that makes them so prone? Do they both have recently merged networks and this is a balancing issues? Could it be a roaming from one cell network to another? This could account for the few T-Mobile user issues as well, as they might be roaming from a non native T-Mobile cell that was acquired from another network originally. I think we should focus on this as this is where the issue really appears to be. Then, a workaround can be found, but finding the issue source is key.

Not necessarily so (on both accounts). For one, I have had T-Mobile for over 5 years now and have not experienced any missed calls with my other phones (PocketPC, MPx220). Its only on the Qtek 8500 that I am noticing missed calls. I didn't start noticing it until I had long pauses between phone calls (like being out on the golf course or leaving my phone at home for the day) and not receiving the phone calls or a missed call message.

Second, I (a T-Mobile customer) am experiencing the same things that Cingular and overseas customers are seeing. I'll let my phone charge overnight and then call it first thing in the morning. The phone won't ring until I open the case and "wake it up" (a similar experience was posted earlier by someone else). I also have TimeSync installed on my phone and have it set to sync to an NTP server every hour. Unfortunately, this is not keeping the phone "active" enough to not miss phone calls.

I am not sure how the connection differs between voice calls and data transfers, but that might be an area to look into. I do not think it is a network-related issue.

Posted by: zmq503o1

Well it's Monday. My report back is this.

My friend was in the north hills of NH all weekend and had no problems at all with his QTEK 8500. I was extremely jealous myself thinking it was his newer Cingular SIM that was the reason for him working. He returned to work in Boston MA today to find he has the exact same problem everyone else is reporting. Three days problem free in the dead of no-where NH, and once he returned to civilization he was dead. I would say this is not a SIM problem for sure... What I do find interesting is the talk about bands/frequencies and tower hopping. It is a known that AT&T used the 800 MHz frequency extensively in their wireless network, while Cingular used the 1900 MHz frequency. When Cingular bought out AT&T Wireless they began beaconing "Cingular" on the 800 MHz band, from the AT&T towers. Boston is definitely one of those areas that is heavily saturated by both 800 MHz and 1900 MHz Cingular towers. Could the QTEK 8500 have difficulties handling the 800 MHz frequencies? It's just a thought

Posted by: tigres013

Quote:

Originally Posted by lokkje

Well put. Face it people the bottem line is a phone issue- call it network (all around the world that is) call it having 2 bars instead of 5 bars in terms of reception (like it should even matter) and you get a problem hardware/rom issue with the device itself. Explain- for those who think it is network related, how this could possibly be network? I am confussed with this because if it were network, all of my other phones would not ring as well... right?? Only this 8500 goes to sleep and decides when it will ring after the 30 or so minute period. There should be no other settings, or fiddling around to keep this thing awake. It either works or it does'nt... Right?

Posted by: lokkje

Quote:

Originally Posted by zmq503o1

Well it's Monday. My report back is this.

My friend was in the north hills of NH all weekend and had no problems at all with his QTEK 8500. I was extremely jealous myself thinking it was his newer Cingular SIM that was the reason for him working. He returned to work in Boston MA today to find he has the exact same problem everyone else is reporting. Three days problem free in the dead of no-where NH, and once he returned to civilization he was dead. I would say this is not a SIM problem for sure... What I do find interesting is the talk about bands/frequencies and tower hopping. It is a known that AT&T used the 800 MHz frequency extensively in their wireless network, while Cingular used the 1900 MHz frequency. When Cingular bought out AT&T Wireless they began beaconing "Cingular" on the 800 MHz band, from the AT&T towers. Boston is definitely one of those areas that is heavily saturated by both 800 MHz and 1900 MHz Cingular towers. Could the QTEK 8500 have difficulties handling the 800 MHz frequencies? It's just a thought

Can't actually check this since my phone battery is dead and I'm nowhere near a charger...

Where is the setting to change (and check) the network connection frequency? Is it under the Phone settings?

Posted by: tigres013

It is under phone settings/ network, but I have not as of yet discovered the phone frequency bands on the phone. Only Cingular or Tmobile options for networks!

Anyone else discovered what freq your phone is on?

Posted by: lokkje

Can't do it now since I'm at work (and my phone is dead), but I wonder if there is a Registry Setting that might be able to fix this? Similar to the Hibernate feature on a regular Winblows machine...

Posted by: S.Y.N.D.

I have both a Cingular sim and T-Mobile USA sim.

When my 8500 arrives tomorrow, I will start off with the T-Mobile and see how it goes, then switch to Cingular.

Cingular in Nor.Cal I believe is dual 850/1900, while T-Mobile California is 100% 1900.

This should help isolate the dual-frequency question (dual tower is what people have been typing).

If anyone else has dual service, they could start testing this now.

Posted by: spocksbrain

My wife has a TMo sim. I'll toss it in the phone tonight and then do the check tomorrow morning. This is when it reliably misses calls - first thing in the morning after a good night's sleep.

Posted by: S.Y.N.D.

Regarding SMG owing the forum test patches when you didn't purchase from him (like I didn't purchase from him) - that is just buyers remose speaking.

NOTE: I type this now, before I have a brick so I can be objective about it.

Already he has posted that:
A) He had a test rom available for people who purchased from him
We now know the test rom doesn't fix the issue
B) That he had reported the problem to HTC

That is more than most other distributors would do on a public forum.

Getting angry that he is following the QTek support model, which he is probably contractualy restricted to is silly.

Please note: I didn't purchase from him and part of the reason for purchasing elseware was that SMG is not paid sponsor. Howardforums is expensive to run!!

The real problem that those of us who didn't purchase from SMG have is that QTEK required the distribution channel to support their own customers (thus myqtek only supporting phones that shipped from danmask or whoever they are). This is the fatal flaw of QTek support policies.

I would hope that we would see HTC, who appears to be moving from an ODM to a Product company, start supporting their phone directly.

HTC has made the choice to become a BRAND - and this is their first impression test.

They are about to get a rude shock if they are not prepared as I am sure they sold at least a 500+ phones through tech-ed. 500 pissed-off blogers will kill their brand before it starts if they don't start getting their PR people moving. [ Remember the JasJar problem after PDC?]

I hope for their sakes that within a week we should see announcments about:

A) What is the support channel? HTC should be commiting to a direct customer support channel - the distributors can add value, but we are buying HTC products and expect HTC support.

B) Define if the QTek/Dopod recent product releases will be included in this support.

C) Define a product support lifecycle - I would hope for something like Software and ROM support for 1 year past the end-of-sale of a product line.
(assuming 1 year warr)

[I wish howard forums had a spell checker.. oh well

]

Posted by: lokkje

Quote:

Originally Posted by tigres013

It is under phone settings/ network, but I have not as of yet discovered the phone frequency bands on the phone. Only Cingular or Tmobile options for networks!

Anyone else discovered what freq your phone is on?

I remember there was a setting under my MPx220 for switching frequencies, but for the life of me I cannot remember where it is...

Posted by: hondaguy

synd

i have not read any posts where someone said that smg owed the forum anything. it was said that it would be nice if he would help others. none of the paying advertisers highjack threads on a regular basis to promote themselves. what i meant was that this is a place where people go for help. smg is the only one that comes here to prospect for sales, and i think that is wrong.

i sent him a private message letting him know there was a problem and asking him to contact qtek since he is always talking about how tight is with the company. i told him specifically that i was not asking for anything back, as i did not buy from him. what bothers me is that instead of coming here now and helping, which is what the rest of us are trying to do, he is telling people not to share his test roms. this defeats the entire point of joining a forum like this. we are all here for free help and advice and to give help and advice.

nobody ever said it was his fault, as clearly he is not sitting in his parents basement building them. i just think that if your only reason for having a presence here is to sell stuff, then you should pay for the right to do that. if you are here to help out, then do that.

Posted by: hberbout123

Just to let you know guys i was on the phone last night with the support department and they are investigating the problem.
Per the tech support so far this only reported in North America but they are contacting all the distributors now.

I hope we will find a solution soon and im working on it every night.

Posted by: spocksbrain

Thanks for the efforts, hberbout. If you speak to them again soon, send them to the Expansys QTEK 8500 forums. There's plenty of Europeans not getting calls either.

Appreciate any updates you have from HTC and I hope this gets fixed soon.

Posted by: hberbout123

Quote:

Originally Posted by spocksbrain

Thanks for the efforts, hberbout. If you speak to them again soon, send them to the Expansys QTEK 8500 forums. There's plenty of Europeans not getting calls either.

Appreciate any updates you have from HTC and I hope this gets fixed soon.

thats what i thought not only north america.. the reason we reported first because we got them erlier than the rest.

i will update you guys

Posted by: omarqureshi

If we can hack the dopod rom to install, or figure out how to CID unlock our phones, we could fix it that way. XDA developers?

Posted by: S.Y.N.D.

Quote:

Originally Posted by hberbout123

thats what i thought not only north america.. the reason we reported first because we got them erlier than the rest.

i will update you guys

Thank you!

I sent you some URL's with links to non-USA customers reporting similar problems (expansys). These are a bit more loose on the reporting as they don't have the trafic or # of 8500 users as howards forum does.

myqtek requires a brightpoint IMEI to log in and see their forums so I can't see the posts there, but the problem does not seem to be a USA network specific issue.

Posted by: tigres013

Quote:

Originally Posted by S.Y.N.D.

Could you carbon me on these as well, I would really like to take a look myself.

Bye the way, nice job it appears this is not a North American Network Issue!!! What a surprise

Posted by: lcavada

I have a Qtek 8500 and Dopod S300. I have tmobile in Miami, Florida. Almost entirely running on the 1900 band. No programs installed other than those that come from the factory.

The Dopod was giving me poor coverage in some areas, so I assumed that it had poor RF. Never missed a call or Voicemail Message indicator whenever I had coverage.

The Qtek has missed MANY calls, and also some message waiting indicators have not been shown. However seems to get a slightly better reception on the RF side.

On both Phones I have MS Sync to an Exchange server running whenever a new mail arrives. Sometimes every couple of minutes, other times a couple of hours before emails come in.

I have a POP3 email account being run every 15 minutes to send and receive messages.

I have Bluetooth running on both devices.

I can say that the battery on the Qtek is running low very fast. I never had a phone with these settings in place that would require charging everyday ! The battery barely makes it about 10 hours operation with about 1 hour of
voice calls.

I too have tried to register in the Qtek Europe site, but I am not permitted as it is not a Brightpoint purchased phone.

I hope that the firmware fix comes out soon. HELP.

Posted by: lokkje

Interesting on the battery life... My phone has been able to run for about three days until the battery is exhausted. I'm not doing A LOT of phone messages, but I am calling, surfing the Net and have Timesync set to sync my phone clock every hour.

Posted by: futuredoc

Hmmm, regarding the battery life, i beg to differ. I have mentioned this earlier also that this device has a stellar battery life. I use it to listen to a lot of audio lectures and after listening to about 6 hours of lectures, surfing, calls, email and the occasional figgiting (

), i am now left with 40% battery life!!! Same thing on a device like the Jasjar would have probably left me no juice by early evening!

I am also on T-Mobile and am absolutely not facing any problems whatsoever. I don't have a push-email subscription so i basically pull all my email. As cited earlier, i think it has more to do with the repeated access to servers to pull mail that seems to be interfering with the telephony aspect. However, till a few days back, i had set the mailbox to check for email every 15 minutes and didn't face any problems then too.

This is definitely going to be a put off to a lot of potential customers!

Posted by: hondaguy

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

Last night I changed the settings in my phone so that it would only sync with the server every 5 minutes and I have yet to miss a call.I have had over an hour of phone calls today and I let it sit unplugged from 2am to 630ish am and all calls seem to have gone through. Its not the ideal solution, but so far it is working. This could hold me over until a rom update is available. Gotta love windows mobile phones.....

Posted by: briboynyc

I have tmobile and I'm in manhattan. I've missed calls as well. Regarding the theory of towers I'm not sure if that's it. My phone worked at home but a few hours later at work it wasn't ringing and didn't show any missed calls or voicemail. I work only 10 blocks away so I doub't I switched to another tower.

I tried a random test and not sure if this really works or not. I set up a pop email account on the phone and set it to check emails every 30 mins. I left the phone sit for over 3 hrs while at home and it worked. I will try again at work tomorrow and will report back

Posted by: hylton

Yep, this is all starting to point to the Qtek phone...nobody that I've we've seen w/ a Dopod is missing calls, and we've got people now w/ both T-mobile and Cingular here, Expansys people in EU, all w/ the problem...

The tower thing was just a theory somebody threw out that sounded promising given that most of the initial posts were coming from Cingular folks w/ T-mobile folks saying it was fine...but then Rogers and T-Mobile showed up...and w/ more and more posts from people, it's pretty much a non-issue now I think...while it may still be something related to how the phone communicates on particular network setups, it is most likely gonna turn out to be a phone issue and I suspect if folks that are reporting it to be OK played more w/ it, they may find themselves missing calls.

Chris

Posted by: petersonmd

I'm thinking it must be something to do with how the phone talks to the local tower/network. Came home tonight after not having the phone work all day at work, and it starts working fine again here at the house (30 miles away). Of course, I expected it to work, after my testing experience over the weekend.

Are there any utilities out there to tell you what tower you're currently on, and what frequency is being used (and other relevant diagnostic data)? I can pull up the 'Preferred Networks' list under Settings|Phone|Networks, but all I see is a hodge-podge of cell tower IDs and descriptions (Cingular/310410, Viaero/310450, Cell One/310560, etc).

Cell phone works great - as long as I don't leave home. :-)

- Mark

Posted by: hbelton

In the first few days I had missed calls on my 8500. Thru my own stupidity, deleted something I shouldn't have, had to do a hard reset to get back what I needed. Since the reset I have not had missed call that I didn't know about.

I don't know that it has fixed the problem, but it seems to have made a difference for me. It might be worth it for a couple more folks to try it and see if it makes any difference.

Posted by: spocksbrain

I don't know about the rest of you, but I'm posting a link to this forum on other boards as a warning to perspective buyers of the 8500. Perhaps the prospect of low sales might properly motivate HTC to fix this sooner rather than later.

Posted by: hbelton

Either that or they dismiss it totally, because of low sales, and only focus on the ones going to the carriers and the unlocked ones get nothing.

Smooth move xlax

Posted by: spocksbrain

Quote:

Originally Posted by hbelton

Either that or they dismiss it totally, because of low sales, and only focus on the ones going to the carriers and the unlocked ones get nothing.

Smooth move xlax

So developing and distributing a ROM update is going to be more expensive than abandoning the entire the stock of phones that they've produced thus far, as well as spooking potential future branded customers? Smarten up.

Posted by: briboynyc

As an update to my previous posting regarding dropped calls (T-Mo in Manhattan). I let the phone sit undocked overnight. I tried calling this morning and the phone rang. It could be setting up the pop email account to check every 30 minutes for email worked.

I then went to work, waited about an hr and called the phone and it still rang. I will wait a half a day and try again at work. Maybe this is the temporary fix...

Posted by: hbelton

Quote:

Originally Posted by spocksbrain

No, they will not do it at all, but provide the phones to the carriers who will create their own rom images.

You're sitting on your brains slick.

Posted by: spocksbrain

Quote:

Originally Posted by hbelton

No, they will not do it at all, but provide the phones to the carriers who will create their own rom images.

You're sitting on your brains slick.

In the interests of ending the pissing match before it really gets going and not wasting more space on the board, I'll just agree to disagree with you on this one. That way you won't have to waste any more of those spectacular one-liners.

Posted by: tigres013

Quote:

Originally Posted by hylton

Yep, this is all starting to point to the Qtek phone...nobody that I've we've seen w/ a Dopod is missing calls, and we've got people now w/ both T-mobile and Cingular here, Expansys people in EU, all w/ the problem...

The tower thing was just a theory somebody threw out that sounded promising given that most of the initial posts were coming from Cingular folks w/ T-mobile folks saying it was fine...but then Rogers and T-Mobile showed up...and w/ more and more posts from people, it's pretty much a non-issue now I think...while it may still be something related to how the phone communicates on particular network setups, it is most likely gonna turn out to be a phone issue and I suspect if folks that are reporting it to be OK played more w/ it, they may find themselves missing calls.

Chris

Yep--- As I have been saying all along- stop wasting your time believing this is a network issue---Folks this man has it right, this is a phone issue period. The phone does not ring. Call it whatever you want, but it still has issues that directly assume hardware or Rom issues. I don't care about signal strenth, switching towers, bandwidth (it is a quadband for crying out loud) or whatever other excusses we conjur up to make us feel better about why it does not ring. Face it folks, unfortuantely we have been sold a faulty product, and have paid top dollar for it. I have my RMA return number and am wasting no time in returning before time expires.

Love the flip, love the phone, but business is business- and my buisness and personal life simply cannot afford guessing if my phone should be ringing.

All the luck to everyone- Bye the way, can anyone even find a phone number to HTC, Or Qtek? Company has a couple of websites, but obviously no support, no sales numbers, and had no idea that maybe an end user may need a way to contact them. Damn shame... I like the idea of the link to future buyers warning them not to join in on the obvious troubles. Smartmobilegadgets has like 10 listings on ebay. He should pull them knowing of course the product is faulty, and his enduser will be finding out the hard way like all of us. ( just a thought of course.)

Too bad, thinking of going back to the good old days of the MPX 200. Selling for 75 bucks new on ebay...

Posted by: hbelton

Quote:

Originally Posted by spocksbrain

Agreed, and thanks.

Posted by: tigres013

And one last thought- seriously...

Everyone should return their phones to the supplier... before it is too late for all of us.

Belive me, they start getting an influx of returns, and I guarantee that the phone will be fixed in the near future, and we can (at our own discression) buy it again when it is right.

No joke here, send the stupid thing back. Let Qteck sit on there broken stock, and then sit back and see how fast these issues get fixed.

Who knows, we will probably be able to re-buy them in a couple of months for dirt cheap because they are going to loose there a** on these. Look at there history, not a very financially solvent company.

Go ahead, make a statement- better yet do something about it.

Mine shipped out this morning!

Posted by: Ishimaru

that's not exactly the answer for people who only have 1 phone :\ plus i like my s300...

Posted by: lokkje

Looking at this and a few other forum threads, it SEEMS like it is only affecting the Qtek and not the Dopod. Has anyone tried placing the Dopod ROM on the Qtek

[edit] Never mind. I guess it needs to be CID unlocked first...

Posted by: tigres013

Quote:

Originally Posted by DarkJedi

that's not exactly the answer for people who only have 1 phone :\ plus i like my s300...

I only mentioned the Qtek, not the DoPod...

Posted by: hbelton

As I said earlier, since I did the hard reset I have not missed any call and not know about it. Unless the problem crops up again I won't be returning mine.

Posted by: Ishimaru

i was mainly meaning my first statement...

Posted by: tigres013

Quote:

Originally Posted by hbelton

As I said earlier, since I did the hard reset I have not missed any call and not know about it. Unless the problem crops up again I won't be returning mine.

I did a hard reset twice, still had problems... Anyone... Anyone.. Bueller... Bueller...

Posted by: iJITSU

Well, I set the phone to autocheck email every 30 minutes and sat it down at around 11:30pm. This morning at around 9am I placed a test call to it and it picked it up. So, if you have push mail enabled with a persistent connection or if you have your phone set up to check email every 15 or 30 minutes you probably won't miss any calls because the phone will never go truly dormant. As for me, I put mine back in the box and if there is no real solution by the end of this week I will be looking to return it.

Posted by: hylton

Quote:

Originally Posted by tigres013

Folks this man has it right

Hey thanks, hehe...and I don't even have the phone and it's pretty obvious what's wrong here. I think early in this thread or another thread, DarkJedi posted his S300 ROM and radio versions and they are higher (which should translate to newer) than the Qtek...so until someone CID unlocks and loads the S300 ROM, or until an S300 owner posts that they have the problem...I think it remains a phone issue.

I'm still baffled that the Qtek came out w/ an older ROM and later release date, what was HTC thinking, grab the Dopod ROM and brand it accordingly...by the time the Qtek came out, HTC owned 51% of Dopod or the deal was on paper at least, it SHOULD have been a no-brainer.

I really want one of these, but boy I'm glad I didn't jump early...I may opt for the Dopod if this doesn't get resolved soon, but I want the marginally better chance of warranty coverage under the 2 year warranty and couple of suppliers here in the states...I don't plan on CID unlocking or flashing my device, I will simply wait for what seems to be this one issue to iron out and then purchase the Qtek.

Plus the prices are coming down...SMG and MMB are both well under $500 now and the Dopod just over $500.

Chris

Posted by: lokkje

For those (like me) that like digging around the registry, I found something that might be of interest or help. If you navigate to [HKLM\System\CurrentControlSet\Control\Power\State] there are a number of interesting registry settings.

They inlcude ColdReboot, On, Resuming, ScreenOff, Suspend, Unattended and UserIdle. (There are some others, but don't help the "dumb state" the phone appears to be in to cause missed calls.

Of course, since I am at work I can't really play too much, and will have to do more later. If anyone else wants to look at this during the day, though....

Posted by: omarqureshi

Quote:

Originally Posted by lokkje

For those (like me) that like digging around the registry, I found something that might be of interest or help. If you navigate to [HKLM\System\CurrentControlSet\Control\Power\State] there are a number of interesting registry settings.

They inlcude ColdReboot, On, Resuming, ScreenOff, Suspend, Unattended and UserIdle. (There are some others, but don't help the "dumb state" the phone appears to be in to cause missed calls.

Of course, since I am at work I can't really play too much, and will have to do more later. If anyone else wants to look at this during the day, though....

Maybe someone can post the values from the Dopod to see if there are any differences. Thx

Posted by: jomo25

Quote:

Originally Posted by Perceptions

Its pretty simple:

Leave the phone unattended, or do not use it, for 30 minutes to an hour. After this call it and you should see the problem we are having.

Side Note: From my unscientific testing (making test calls after the phone has not been used for a while) I find that it affects calls, SMS, and syncing to an Exchange Server.

Sorry, I was away for the weekend and didn't log into anything much during the trip...

So, I've confirmed I don't have this issue. I have a Dopod S300 which was bought in Singapore. My ROM versions are:
radio version: 4.1.13.14_02.26.31
ROM version: 1.32.707.0
Carrier: T-Mobile in TX

The only problems I have (and i'm just mentioning them, not wanting to pollute this thread with them - I'll start sep threads for answers to them) are:
1. Sometimes, when mem gets low, I can't start the App List or Task Manager. I sometimes have to power cycle the phone. Sometimes the app-to-app transitions get flaky when you task the phone too much. I use Facade and FizzTrav in my home screen, so that alone takes alot.
2. I seem to only get "dual mono" when I use my iTech Clip S38 BT headphones with it for music
3. Alarms get superceded if there is a non-dismissed meeting reminder still on screen when my alarm would go off (it just shows the "Alarm" notice, not actually sounding). But I think this is a WM5 issue only.

So, i guess it's good that at least some of phones don't have the missed calls issue. But that's no consolation to the many who are having it. INterestingly, I haven't seen anyone else post that they have the same ROMs as mine. I got it at one of the stores in the Funan Digital Life Mall in Singapore late last month.

Posted by: hberbout123

the last update i got yesterday,
1- there is missing call problem ON THE 8500 NOT ONLY IN NORTH AMERICA
2- they are working on it day and night
3- ROM UPDATE WILL BE AVAILABLE SOON ( NO DATE YET)

Posted by: Ishimaru

Quote:

Originally Posted by jomo25

you have one from singapore, but the majority of us have ours fron hong kong china. the rom update was posted to the singapore site, and not made available to hong kong yet.

Posted by: briboynyc

One more test...I waited over 2 hours of non-use of the phone while at work. The phone once again worked fine. Just by setting up my pop account to check email every 30 minutes seems to have worked. It's worth a try for others to setup their pop email accounts to test it as well.

Posted by: lokkje

Quote:

Originally Posted by hberbout123

the last update i got yesterday,
1- there is missing call problem ON THE 8500 NOT ONLY IN NORTH AMERICA
2- they are working on it day and night
3- ROM UPDATE WILL BE AVAILABLE SOON ( NO DATE YET)

That's nice to know...

Keep hounding them though. I'd hate to think of all the returns you might get if they dont get it fixed soon enough... You put a lot of work into getting us these and I don't want you to go through more hassles of receiving returns, RMAs and shipments back to Qtek...

Keep us updated!

Posted by: briboynyc

Quote:

Originally Posted by jomo25