vB Easy Archive - help with email

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help with email
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Posted by: kempilot

Hello everyone ,
I gave my sister a Tmob 7290 (unlocked) to use in Jamaica . Everything works great except that she cannot configure email . When she goes to the set up she receives a message that the device is already registered on the network ?????? It has never been registered down in Ja before . Neither the cell company down there or Tmob can seem to figure this out .
Thanks

Posted by: BlackBerryFinch

The device has been used before, you need to have the PIN and IMEI released from the previous users account. This can only Be done by the previous user, TMo can't do anything for you until the PIN/IMEI are released by the orig. owner.

Posted by: kempilot

Thanks for the reesponse . Without sounding too ignorant , I am the previous owner . How do get the IMEI and PIN released ? I called TMO and they did not help .
Thanks

Posted by: GregGebhardt

Quote:

Originally Posted by kempilot

Thanks for the reesponse . Without sounding too ignorant , I am the previous owner . How do get the IMEI and PIN released ? I called TMO and they did not help .
Thanks

Get some on one the phone at T-Mo that knows what they are doing and they will free up the device to be used by your sister.