vB Easy Archive - For those of you who have sent your phone into Nokia to get repaired

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For those of you who have sent your phone into Nokia to get repaired
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Posted by: Itsahammertime

I have mine going in tommorow.

I was told the turnaround time is 7-10 business days in Canada, and that if you dont have a receipt they can just look it up through the IMEI. Since I bought mine off ebay.

1) How long did it take for you to get yours back from the day you sent it.

2) Did they take good care of your phone? Meaning did it come back in the exact same condition as it went in? Any no marks?

3) How would you rate the customer service, as far as them contacting you if needed and you tracking it, and them being organized/quick to being able to locate it.

Posted by: Paolo

My friend sent his in, same situation as yours, except he lost his receipt. Sent it to Nokia, they checked the DATE CODE on the back label of the phone, they couldn't fix it so they replaced it under warranty, and he got a mint condition refurbished phone back, and Nokia's repair centre even gave him a 90-Day Warranty on the replacement phone because they used his datecode. It took much longer than 7 business days, I'd say give it 3 weeks approx..

Posted by: Paolo

p.s. Itsahammertime, how do u expect me to reply to your private messages when you have pm's turned off. you were better off asking me the same Q in here instead of via pm.

Posted by: Itsahammertime

paolo,

I have my PMs on, not sure what you are talking about. If you cant send me PMs, feel free to reply here.

Update: Nokia just received my phone today. Its now Day 5 phoneless, so 7-10 days from now, it should be back out to me.

Posted by: Dr Tran

If you're lucky, Nokia Canada might be better than its USA counterpart. They've taken 4-6 weeks to repair phones

Posted by: Itsahammertime

This isnt looking good, but I have to remain patient.

Called Nokia just now and though they got my phone yesterday, they said everyone has to wait 7 business days to even check on the status of it - meaning thats how long it takes to get it into their system and updated...how pathetic is that.

And its not 7-10 bus. days but 10-15 but they ship Puro overnight. Im being told different stuff everytime, first overnight then 2-3 days ship back to us...I dont know what to believe.

All I know is, Nokia better not send me back a refurb. and better not put a single mark on my phone, and the f/w must be updated. Or I will be irate!

Posted by: Paolo

just go to the nokia.ca repair status page and enter the imei of your phone to get its repair status. Solectron is usually good at updating the status on a daily basis... BTW its SOLECTRON and NOT nokia which is handling the repairs.. I know because Tanya Works there, if u call get her on the line.

Posted by: CoRupT

Well i dont know about nokia but when i sent phones into motorola they told me 2-3 weeks not days so i got phones back in 4 weeks it was really painful

Posted by: Itsahammertime

So much for that guy telling me, they only update once a week - I knew that was total bull. For a big company like that? ya right.

------------------------------

The repair status of your phone is:
Your Nokia 8801 phone, serial number 35667***********, was received for repair on 08/09/2006 and is currently in the queue to be evaluated for repair.

Turnaround time for in-warranty repairs is approximately 10-15 business days.
More about estimates >>

You will be contacted if the required repairs are not covered under warranty. If repair requires quote approval, turnaround timeframe will be longer.

Please check back for the latest status information.
------------------------

Like I said, I just pray they treat my phone like its their own and dont mark it up or give me a refurb. All they have to do is replace the bearings/springs so its not like they have to go through heavy diagnostics for it, if any at all.

Does Nokia actually ship overnight like I was told? I heard overnight and I heard 2-3 days.

Also, they said the 10-15 days turnaround time is including the time shipped back to me.

This is painful, no phone

Still trying to adjust haha. Only one week through it....

Posted by: Moderator HF 25

I'm really sorry for what you've been going through. From getting the Bluetooth work to the "ordeal" with Nokia's outsourcing repair.

Posted by: Paolo

heres something you should know.. you could have avoided all of this if you bought your phone from a proper retailer such as fido or retailer partner such as digicell, electrotime, cellularpoint, wireless wave, t-booth, unicell, etc.. and given a receipt. you could have just walked into a fido repair centre at any of its 11 service centres across Canada and have your phone SERVICED/REPAIRED on the spot, yes you heard me, repaired as in replace the berring/rails with new ones and cover it under warranty without the need to give you a refurb., mind you, I have never seen a refurb scratched up, they are cosmetically identical to that of a new phone except they dont come with battery doors. Your even lucky Solectron accepted your phone, they will give you a 90-day warranty on your repairs.

Posted by: Moderator HF 25

Unfortunately, the OP isn't living in the GTA. Nonetheless, your advice is certainly recommened.

Posted by: Paolo

oops i meant across canada, my bad.. they have 11 service centres across all of canada. with 2 being in gta, Post edited for correction

Posted by: Itsahammertime

Quote:

Originally Posted by Paolo

heres something you should know.. you could have avoided all of this if you bought your phone from a proper retailer such as fido or retailer partner such as digicell, electrotime, cellularpoint, wireless wave, t-booth, unicell, etc.. and given a receipt. you could have just walked into a fido repair centre at any of its 11 service centres across Canada and have your phone SERVICED/REPAIRED on the spot, yes you heard me, repaired as in replace the berring/rails with new ones and cover it under warranty without the need to give you a refurb., mind you, I have never seen a refurb scratched up, they are cosmetically identical to that of a new phone except they dont come with battery doors. Your even lucky Solectron accepted your phone, they will give you a 90-day warranty on your repairs.

Ok you are a bit misinformed here.

First, I am not in T.O. so even if I bought it from fido, the warranty would go through them and not through Nokia. So therefore, there is no way I would be able to get the parts replaced since Fido wont send out 8801s as they only do OTC exchange for refurbs. I would rather have my phone repaired and stay in its perfect condition than get a refurb.

Second, I have seen refurbs with marks, in fact I dont think Ive seen one yet without at least a couple, definitely noticeably used - not perfect like mine right now. And frankly, like I said Solectron will most likely just replace the parts in mine and ship it back to me. When I called them, they said the only way they give me a refurb is if they cannot fix the problem. But trust me, mine should be very easy for them as its pretty obvious what they need to replace and off it goes - no need to give me a refurb. There is still a very good chance that they dont just toss me a refurb as it may bring other problems in the long run. Besides, Ive been wanting to get my F/W updated for some time now, and I would have to send it off to Nokia regardless since the fido kioks dont do it. So killing two birds with one stone here - getting an updated phone at least makes me somewhat happier, knowing this wait should be worth it. I figure since I will be having this phone for a long time, might as well get it over and done with now.

Third, I still get a 2yr warranty through Nokia just like any other 8801 bought in Canada. Nokia said till May 08.

So keeping track of the days, since they got the phone...its now business day #4 (as of yesterday). So 10-15 minus 4. Looking at another 6-11 days more and I should have it back. One week down, at least another week to go, and two at the latest. Im coping, Im coping.

So Im at least 1/3 (maybe close to one half) through this ordeal....Ive pretty much gotten used to being phoneless lately lol.

Posted by: Paolo

One thing I forgot to mention, I'm an Authorized Nokia Technician, Anything I said is true and I am not mis-informed.
You are wrong stating that fido doesnt fix 8801, infact fido service centres they DO have repair parts & skus for this phone they even have the newest S/W. Where/who did you get this information from? not that it matters but if u bought from kiosk and it doesnt have newest s/w they would ship it for flashing too.
If you have been mis-informed I appologise and I will gladly contact the person who gave you the incorrect information and send them an internal e-mail and correct them.
and p.s. I used to do refurbishing for nokia phones too, so I know the quality of our refurbs, they are mint (all new hsgs) and they dont come with battery doors but they ARE new and scratchless 99% of the time, not that it maters.
p.p.s. I was also right in telling you the wait time is longer than you'll believe.

Posted by: Itsahammertime

Quote:

Originally Posted by Paolo

One thing I forgot to mention, I'm an Authorized Nokia Technician, Anything I said is true and I am not mis-informed.
You are wrong stating that fido doesnt fix 8801, infact fido service centres they DO have repair parts & skus for this phone they even have the newest S/W. Where/who did you get this information from? not that it matters but if u bought from kiosk and it doesnt have newest s/w they would ship it for flashing too.
If you have been mis-informed I appologise and I will gladly contact the person who gave you the incorrect information and send them an internal e-mail and correct them.
and p.s. I used to do refurbishing for nokia phones too, so I know the quality of our refurbs, they are mint (all new hsgs) and they dont come with battery doors but they ARE new and scratchless 99% of the time, not that it maters.
p.p.s. I was also right in telling you the wait time is longer than you'll believe.

Well Im grateful for talking with an auth. Nokia tech.

All the stores here in Calgary, told me they wont ship out an 8801 without giving back a refurb to the customer on the time of exchange. Once the customer gets his refurb, he has no chance getting his original one back after fixed (hey just what I was told). Hence, why its "OTC" exchange. Ive had some debates with some of them in the past and figured it just wasnt worth my time argueing with them. And all of them said they dont do F/W upgrades and it has to be shipped off.

Btw, what is hsgs? Hinges?

Yes I kept my battery door, just sent the phone in. And I believed you when you first told me that it would be longer wait than 7-10 bus. days. I think you said 3 weeks right? Sounds about right.

And like you said....if I have any problems I will just ask for your friend there and deal with her .

Posted by: JwY

Quote:

Originally Posted by Itsahammertime

Btw, what is hsgs? Hinges?

housings

.

Posted by: Itsahammertime

^ ah, ok

Anyways, checked the status again just now. Looks like its already out of the que and being worked on.

-------------------------------------------------------------------

The repair status of your phone is:
Your Nokia 8801 phone, serial number xxxxxxxxxxxxxxx, was received for repair on 08/09/2006 and is currently in the process of being repaired.

Turnaround time for in-warranty repairs is approximately 10-15 business days.
More about estimates >>

You will be contacted if the required repairs are not covered under warranty. If repair requires quote approval, turnaround timeframe will be longer.

Please check back for the latest status information.

Repair History:
Status Date Status
08/10/2006: Repair in Progress
08/09/2006: Received 08/09/2006

-----------------------------------------------

Only took one day to come out of the pending Que to being looked at.

And to that one Nokia rep who told me they only update once a week

Hey Paolo - that 10-15 bus. day turnaround time Nokia gives...does that include the time shipped back to me? And is it true Nokia ships overnight Puro? How will I even know when to expect it, are they going to call me when shipping so I can be home to receive it? And finally, the Nokia techs take very good care of the phones that come in right?

Posted by: Itsahammertime

Ok I got a big problem here!

I woke up this morning, looked at the front door and to my surprise I see a box from Nokia. I was like "whoa my phone is here!!!" I rip it open and yes its my phone! I was so excited!!! But only one thing, the repair sheet said they updated my f/w but they never even fixed my freakin slide!!! Like what the???? I cant believe this! I send it off for a week and a bit and they dont even fix the main problem? How can they even let this happen? There is just no way possible you can NOT notice the problem! So now I have to send it off again? And I have to wait another week? And I have to pay shipping? No way am I having to pay shipping again, this is freakin ridiculous!

Im on the phone with them again right now, Paolo hopefully you get this but I will ask for your friend Tanya. I cant believe they send me back a faulty phone. They said they fixed the front cover, but nothing has been replaced. ARGH!!!

Posted by: Itsahammertime

Paolo - what is the last name of Tanya? I need to get in touch with her. Im so irrated right now its not even funny. I feel like just giving up on this phone. This is a freakin jokke

Posted by: xj911

call them back...i had the same problem with a 3300...the button was broken, and they just updated the f/w the first go round. I called and told them to note that the on/off button did not work. took 1 week to get it back after that, fixed and ready to roll.

Posted by: Itsahammertime

Quote:

Originally Posted by xj911

call them back...i had the same problem with a 3300...the button was broken, and they just updated the f/w the first go round. I called and told them to note that the on/off button did not work. took 1 week to get it back after that, fixed and ready to roll.

Did you get them to pay shipping back to them the 2nd time? Did you call them first?

That is very very very poor service when you let things pass through your service repair centre without even fixing the problem!

Even a blind man off the street would notice this, I mean you gotta be dreaming to NOT notice it! I called and luckily they said there is only one Tanya doing Nokia repairs and they narrowed it down to her as the one to talk to. But shes not at her desk right now so I had to leave her a voice message. Man, I want to get this phone off like today! So they get it tommorow! But now I have to wait just for that, when all this shoudnt even be happening in the first place!
So now I send it off to them, and Im back to day 1, and looks like 2-3 week wait from day one again

Argh - whats to say this time around they wont even fix it either? Maybe im just gonna waste even more of my time! I feel like smashing the bloody thing into the ground

Now I have to pay shipping again and I did overnight the first time since I wanted to get it to them ASAP and I will have to do it again. With what happened, they should be sending a Purolator man to my door to pick it up and send it overnight to them, prepaid! Im so pissed off.

Posted by: Itsahammertime

Alright, I couldnt wait so I shipped it off back to Selectron overnight so they get by noon tommorow. Called Tanya, she said she would call me tommorow morning. All I know is, it better be fixed and with some sort of express service since Ive already had a week and a bit wasted and I want my shipping credited back. I had to send it out today, or else god knows how much longer it will be delayed.

Wierd thing is, they say on the sheet that it was fixed but what the? ya right.

Posted by: xj911

no, but I got Cingular to pay it for me

Posted by: Itsahammertime

Quote:

Originally Posted by xj911

no, but I got Cingular to pay it for me

Ok the thing is, you dealt with Nokia USA, im dealing with Solectron in Canada.

Posted by: xj911

sorry i wasn't more help brother, didn't know there was a difference!

Posted by: Itsahammertime

^ No worries.

They will once again have my phone tommorow by noon, and I am expecting a call from Tanya in the morning.

I just dont get how they can say they fixed it, and yet did absolutely nothing to do it (other than update the f/w), they did that, yes Im happy! But come on, they must have been asleep on the job or something geez.

That is why Im going through Tanya and telling her exactly the problem. Though its not like its really nessecary, anyone can pick up the problem with half a brain. Its THAT OBVIOUS!

They dont even have to diagnosis it, just replace the freakin bearings!

At first I was impressed, I was like wow...1 day to come of the que to being looked at, 2 days worked on and next day shipped overnight. Total 4 business day turnaround time from when they got it.

But thats because they freakin did nothing to it! What the heck do they think this is? Play hop scotch shipping it back and fourth?

Posted by: Paolo

Sorry to hear that they returned the phone back to you with faulty rail/barings. I hope that Tanya will be able to help u this time arround. I wish NMP still had its service centre in Ajax.

Posted by: Itsahammertime

Quote:

Originally Posted by Paolo

Sorry to hear that they returned the phone back to you with faulty rail/barings. I hope that Tanya will be able to help u this time arround. I wish NMP still had its service centre in Ajax.

Please tell me, this isnt a common occurance, shipping back unrepaired phones. What really puzzles me is how they quoted on the sheet that they did fix the slide. Like, what the? What were these guys smoking on the job? If anything, I thought I was babbling on too much on my description of the problem, but I guess it wasnt enough

If they can get it back to me within a weeks time once again, and this time around actually FIX it, I will be happy. Really, they still should credit me back the shipping, or at least give me some kind of credit back (accesories I dont care) for having to go through all this again.

I was pretty upset this morning, felt like breaking something.

Posted by: Hill King

at least from the sounds of things it looks like they took good care of your phone...

be nice though, i know it's frustrating, but don't give them reason to rub sandpaper over it this time!!

Posted by: Itsahammertime

Hill you are right, and Im staying calm as I can right now. They received my phone this morning and should be in the system anytime now.

Couple corrections: Spoke with Tanya and their turnaround time is actually 3 days in and out with overnight. That is very quick to Nokias 10-15 bus. days! So either way I should have it back early next week (taking it they dont have to order parts that they ran out of). The reason they have such fast turnaround time, is due to their 24hr operation.

I will be in touch with her tommorow. They cant credit me back the shipping or even send me any accesories back to make up for the cost. But all I want is for them to fix it and let it be over with.

And yes they did indeed treat my phone well.

That and the f/w to 3.94 are the only good things coming from it thus far.

Posted by: tonygarcha

i'm just reviewing this thread while looking for information on preforming a nokia 8801 repair myself.

As i am posting this under my co-workers account. i probably won't be back to check on this thread...maybe maybe not.

anyway, This is the major problem i was afraid of when i had to send in my own 8801 for a replacement bottem flex cable and charging port. (one raindrop and it's all over folks)

anyway, I have been in contact with my rep from nokia, and my fido repair centers. The fido tech repair center in richmond (the only one in BC) CAN NOT OBTAIN 8801 PARTS. they do not fix 8801's they just OTC referbs and ship the broken ones off. this is the offical and un-offical answer. So paying more money for the warrenty through a local source...unsure about that.

ANYWAY i've been back and forth with nokia for sevral MONTHS now... all nokia 8801 parts are restricted to authorized nokia repair centers lvl 3+ (I am only lvl 1) I finally found the parts on a cell phone parts website, they were restricted..i contacted nokia and after that battle they said they would authorize a ONE-TIME purchese, unfortunitly the company i was to purchese the parts from needed to creat a account for me and demanded i order bulk shipments, if not of the 8801 parts but of other mobile phone parts....

after living with my 8801 with a battery life of 20min and unable to charge from the phone itself (must use the seprate battery stand) I grew weary of this endless battle.

I purchesed a Motorola A1200 and altho i have not been impressed with motorola reception as of late this model is absolutly FANTASTIC!

I have been a proud supporter of nokia ever since i got into the telecommunications industry, but i am starting to feel betrayed by their lack of support.

I recently was able to "procure" the parts I needed from a comapny in hong kong. I sent the order and the parts arrived in less then 2 weeks. If only i could have done this months ago.

just after I placed the order I was at a company fuction with some reps from nokia and I started to inquire about their customer service. The fellows i talked to were very nice and I don't judge indviduals by the company they work for.
But the lines they fed me were the same generic BS i'm getting used to

"well nokia likes to treat their 8801 customers with kid gloves how to say, we value them as a special customer that needs to be taken care of, as far as parts they don't want them released because having a non-nokia repair center could damage the quality of the phone"

well you know what... Maybe I am damaging the quality of the phone by repairing it myself...cuz it's so much diffrent then the hundreds of other phones I've delt with....
but i believe it's really more damaging to their reputation. this idea of kid gloves and special customer stuff is making me think they just expect the ppl who buy the phone to not care, and just fork over more money for another one, after all....the only ppl that have a 8801 must be loaded and didn't save up for a phone they thought was awesome??? right??
Nokia, I still have some faith in your company, please don't let it faulter.

sorry for the rant guys, but reading this thread just made me want to say my piece.

thanks

---Strife (using another account :P )

Posted by: fijbert

I once sent in a 7280 for repair to nokia
they LOST IT....
yep.. I got screwed out of a 7280...
I gave them hell and finally got a new one sent to me...

and I sent a P800 to SE once.. got it back 3 months later

Posted by: Itsahammertime

Quote:

Originally Posted by tonygarcha

i'm just reviewing this thread while looking for information on preforming a nokia 8801 repair myself.

As i am posting this under my co-workers account. i probably won't be back to check on this thread...maybe maybe not.

anyway, This is the major problem i was afraid of when i had to send in my own 8801 for a replacement bottem flex cable and charging port. (one raindrop and it's all over folks)

anyway, I have been in contact with my rep from nokia, and my fido repair centers. The fido tech repair center in richmond (the only one in BC) CAN NOT OBTAIN 8801 PARTS. they do not fix 8801's they just OTC referbs and ship the broken ones off. this is the offical and un-offical answer. So paying more money for the warrenty through a local source...unsure about that.

ANYWAY i've been back and forth with nokia for sevral MONTHS now... all nokia 8801 parts are restricted to authorized nokia repair centers lvl 3+ (I am only lvl 1) I finally found the parts on a cell phone parts website, they were restricted..i contacted nokia and after that battle they said they would authorize a ONE-TIME purchese, unfortunitly the company i was to purchese the parts from needed to creat a account for me and demanded i order bulk shipments, if not of the 8801 parts but of other mobile phone parts....

after living with my 8801 with a battery life of 20min and unable to charge from the phone itself (must use the seprate battery stand) I grew weary of this endless battle.

I purchesed a Motorola A1200 and altho i have not been impressed with motorola reception as of late this model is absolutly FANTASTIC!

I have been a proud supporter of nokia ever since i got into the telecommunications industry, but i am starting to feel betrayed by their lack of support.

I recently was able to "procure" the parts I needed from a comapny in hong kong. I sent the order and the parts arrived in less then 2 weeks. If only i could have done this months ago.

just after I placed the order I was at a company fuction with some reps from nokia and I started to inquire about their customer service. The fellows i talked to were very nice and I don't judge indviduals by the company they work for.
But the lines they fed me were the same generic BS i'm getting used to

"well nokia likes to treat their 8801 customers with kid gloves how to say, we value them as a special customer that needs to be taken care of, as far as parts they don't want them released because having a non-nokia repair center could damage the quality of the phone"

well you know what... Maybe I am damaging the quality of the phone by repairing it myself...cuz it's so much diffrent then the hundreds of other phones I've delt with....
but i believe it's really more damaging to their reputation. this idea of kid gloves and special customer stuff is making me think they just expect the ppl who buy the phone to not care, and just fork over more money for another one, after all....the only ppl that have a 8801 must be loaded and didn't save up for a phone they thought was awesome??? right??
Nokia, I still have some faith in your company, please don't let it faulter.

sorry for the rant guys, but reading this thread just made me want to say my piece.

thanks

---Strife (using another account :P )

Trust me buddy, you have every right to be. Ive had to send in my phone 4 times, yes you read right FOUR TIMES! And that is 4 times in a row, meaning once I got it back, its back out. I havent even used my freakin phone in the past 5.5 weeks now! Im so used to being phoneless, I just asked myself the other day, do I even need a stupid cell? Why even bother?

THe first 3, their fault in failing to properly test their products before being sent back and rushing their orders. And now, its been 5 business days since they received my phone for the 4th time and still waiting for my brand new phone (which the dude ive been speaking to at Nokia Canada/supervisor) has approved and said they have one aside for me.

I dont get Nokia, I really dont...but even though they are sending me a new phone, i will never ever give them my business again. They rush their repairs in under 3 days (from when they check it into their inventory and when its shipped out), but yet they cant swap a phone with a new one and send it out within 5 business days? Unbelievable! They dont even have to do any work to it! Dont even touch it! Stick it in the box and ship it out already, and lets get this over and done with!

Ive lost my mind, and im still trying to get in touch with the dude there.

I mean just look when I originally posted up his thread, Aug 3rd! And whats todays date? Sept 14! Yes thats right! And still waiting for a properly working phone

IVE SAID IT BEFORE AND I WILL SAY IT AGAIN.

I AM NEVER BUYING A NOKIA AFTER I GET MY NEW PHONE BACK.

And Nokia anytime this year would be nice!

Posted by: Pokow

Quote:

Originally Posted by Itsahammertime

I mean just look when I originally posted up his thread, Aug 3rd! And whats todays date? Sept 14! Yes thats right! And still waiting for a properly working phone

IVE SAID IT BEFORE AND I WILL SAY IT AGAIN.

I AM NEVER BUYING A NOKIA AFTER I GET MY NEW PHONE BACK.

And Nokia anytime this year would be nice!

dude, i was wondering if you ever got your 8801 fixed by Nokia. i have the same problem as yours, the slide is defective. closing it is getting hard to do, it has a screeching sound and seems like the bearing or something is not functioning well. i was wondering if i send it to nokia USA for repair (yes it's under warranty), will i get it back after 1 month? or only a few days/weeks??? i'm really quite worried, makes me think it would just be better buying a new one than having to deal with warranty repairs.

the phone does not have any other problems, its just the sliding mechanism that is the problem.

Posted by: alcatraz

Quote:

Originally Posted by Itsahammertime

Its now Day 5 phoneless...

I still can't get over the fact that you don't have a spare handset!!!

Posted by: Marvelous7325

Sorry to bring up an old thread, but who should I contact for a repair. I called the nokia service center, because I have the 9500 and the 4 main crucial buttons by the screen don't function. I told them the story, my sister came back from the UK and got me the phone as a gift, used of course. They told me flat out since I'm in the U.S. it can't be fixed, because the U.S. doesn't have the proper equipment to fix, bs because they could send the firmware through email. But it's a hardware issue, and they told me basically that I have to deal with this phone in this condition. So back to the question, should I try harder or is there a specific line that can help U.S customers with European phones get their phones repaired?

Posted by: dohdough

Quote:

Originally Posted by Marvelous7325

Sorry to bring up an old thread, but who should I contact for a repair. I called the nokia service center, because I have the 9500 and the 4 main crucial buttons by the screen don't function. I told them the story, my sister came back from the UK and got me the phone as a gift, used of course. They told me flat out since I'm in the U.S. it can't be fixed, because the U.S. doesn't have the proper equipment to fix, bs because they could send the firmware through email. But it's a hardware issue, and they told me basically that I have to deal with this phone in this condition. So back to the question, should I try harder or is there a specific line that can help U.S customers with European phones get their phones repaired?

You're out of luck. First, it was purchased used. Second, it was purchased used in Europe. Now I don't know the condition of the phone when purchased, but it's something that needed to be inspected. Nokia has had a standing policy for years that they won't touch phones from other regions and I highly doubt that they'll make an exception. You could try going to a Nokia store and see if they could help, but I also doubt that they will be able to. If you really insist on getting something done, buy the parts and try yourself or call Nokia.eu, but I doubt that it'll be worth the expense to fix it through them.

Posted by: Marvelous7325

Well I decided to buy a new nokia 9500. I am going to resell it on ebay. I should make a profit, but 2 things are wrong with the phone. The 4 action buttons by the screen do not work and the top part of the cover phone is slightly open. I am throwing in 1gb mmc card. So I might make the starting bid $185 and buy it now $230 with $15 shipping. If anyone here is interested let me know and I know this isn't the buy sell and trade section.

Posted by: Marvelous7325

Sorry another question. What kind of glue or adhesive can I use to get the wires to touch? I figured why the buttons aren't working when I took apart the phone. Also, the problem might lie in this silver frame that covers the wiring isn't pressing down hard enough for the wires to contact each other. If I bought a housing would it include this or would I have to search really hard or slightly bend the silver framing to work properly.

Posted by: airween

here in the philippines, it will only take you 3-4 hours and a maximum of 1 a day

Posted by: JohnQuix

It was the worst experience i have ever had.

1st time: The sent it back without checking it out at all
2nd time: Took 4 weeks and it still doesn't work right

I am going back to my curve

Posted by: HATMAN

Quote:

Originally Posted by Marvelous7325

Well I decided to buy a new nokia 9500. I am going to resell it on ebay. I should make a profit, but 2 things are wrong with the phone. The 4 action buttons by the screen do not work and the top part of the cover phone is slightly open. I am throwing in 1gb mmc card. So I might make the starting bid $185 and buy it now $230 with $15 shipping. If anyone here is interested let me know and I know this isn't the buy sell and trade section.

???? Why would you want to sell a piece of junk on Ebay ? What if the shoe was on the other foot and you were the purchaser and got stuck with a piece of trash ?