vB Easy Archive - cnn.cn order not received

Pages: 1

cnn.cn order not received
(Click here to view the original thread with full colors/images)

Posted by: p51d007

Anyone know how to get ahold of this company? I've sent 3 emails, 2 via their website, and one via normal email about an order for a K750 housing and no response. Lots of readers said they were a pretty good company to deal with. The worldpay.com email I got the day after I ordered (july 30) said the order was placed, but I haven't heard anything from cnn.cn.

tnx

Posted by: glorfingal

I'd say keep trying, it did take almost 3 days to get a response once, but the resolution
was worth it - denis is a pretty good bloke when you've got a problem, just not always
as quick at responding as we all might like ! Maybe he's taking a vacation ?

Posted by: p51d007

I was kind of thinking about that myself. I figure I'll give him until labor day
to see if I get a response.

Posted by: slim724

I purchased mine using paypal and paid $20 for EMS 4 day shipping. Order was sent to cnn.cn the night of 8/2/06, and I recieved the order on the morning of 8/9/06. I sent one inquiry and recieved a next day response. Fit and finish of K750 backplate is top notch, and worth the wait.

Posted by: co678

They suck, I ordered a Motorola desktop charger, upon arrival it was scratched and did not work, they sent a replacement for free never showed up but I did get my money refunded.

Posted by: TAKN

A few weeks ago I ordered a Motorola RAZR V3 OEM keyboard flex cable. Was delivered as promised and works perfectly.

Maybe it is a hit or miss?

Posted by: glorfingal

I've ordered from them many a time - mostly moto bits and have never had any problems
that weren't sorted promptly. The longest it's ever taken to respond has been some
days, but that was a vacation.

Posted by: p51d007

Just got an email from Dennis....sounds like the screwup on my order was a net problem, or I closed my browser window too soon for the worldpay thingy to port it back to cnn.cn that the order was "paid" so he could ship it. I've sent him the required info, and the order "hopefully" will get shipped. Looks like he was gone for a couple of weeks. I'll repost when I hear back.

Posted by: christomapher

I have had great service with them each and every time. In fact, I just ordered a couple parts a few days ago.

Posted by: p51d007

Well, it's been another week and still nothing. I'll fire off another email and see what happens. Hopefully I get some resolution, but at this point I doubt I'll be doing business again with cnn.cn Shame, he has a LOT of good stuff, but if it takes a month to receive an order, it's not worth the hassle.

Posted by: p51d007

Got another email from cnn.cn monday morning...said he said I didn't tell him what I ordered the last time he emailed, which is a lie. If I EVER get this order, I can tell you one thing, I won't be buying anything from him again. VERY poor service.

Posted by: christomapher

Quote:

Originally Posted by p51d007

Got another email from cnn.cn monday morning...said he said I didn't tell him what I ordered the last time he emailed, which is a lie. If I EVER get this order, I can tell you one thing, I won't be buying anything from him again. VERY poor service.

Sorry to hear that you had so much trouble with them. As an update to my order, I got my parts already from him. It actually was the quickest yet of all the items I've ordered.

Posted by: p51d007

Boy I wish I knew what the deal was with my order. Everyone says how great and fast they are, but here it is coming up on one month and STILL nothing.

Posted by: p51d007

Got another email back from CNN.CN monday morning. Said I should be
receiving a FedEx tracking number tuesday........stay tuned sports fans

Posted by: p51d007

As the k750 faceplate set turns........
2 days later, and still no info on a tracking number, or where the order is.

Posted by: p51d007

Well, thursday morning, I FINALLY received a tracking number from cnn.cn
for my k750 back cover assembly! Should be here friday.
Only took a month LOL.
Not sure what the screw up is, but at last, the back cover is on its way!!

Posted by: JonSolo

Don't lose faith right!?

Well, considering their reputation, it seems like it was miscommunication and not bad service. Many other vendors would have dropped the ball completely.

Solo

Posted by: p51d007

I agree. I'm not sure what happened, but at least it is on the way.
In one email, Denis said that his website never got an "answer back" from worldpay saying the money part of the transaction had completed, and put a
ok to ship on his site. I use firefox, and have a lot of "ad blocks" added to
cut down on embedded ads, pop ups etc. Not sure if that is what caused the
problem or not, but the next time I order, I'll use IE, just to be on the safe
side.

Posted by: p51d007

The 750 back cover arrived friday morning. Took about 15 minutes to
take the 810i back cover off, whittle down the tab on the 750i back cover,
snap on the cover, replace the screws. Cover quality is EXCELLENT.
I'm thinking about using the silver/gray looking middle cover to break up
the black a bit, but don't have time right now.
Anyway, the error, where ever it was, has been corrected, CNN.cn came
through. Thanks Denis!

Posted by: MrDisco1

Quote:

Originally Posted by p51d007

I'm thinking about using the silver/gray looking middle cover to break up
the black a bit, but don't have time right now.

do you have a link for the silver/gray middle cover? (is that the bit that comes with the full white housing kit?)

edit: also from cnn, should i buy the battery cover+backplate or do i spend the extra bucks and get the full front+back replacement set?

Posted by: p51d007

the 750 case that I got came with the front, back, middle, battery cover, and keypad. All for 20 bucks! The middle frame, of the black set, was the silver middle.

Posted by: Kursiz

I have had trouble getting a reply as well could be that its close to the holiday season. One email was just a general inquiry and the other two have been order related.

I purchased a screw set off them and a few other bits and am very impressed with the quality of the other things but the screws dont seem to be for the phones their advertised for.

The set I ordered was for a w800i/k750i. I didnt look very hard at the photo but upon fitting my new backplate etc I found the inside screws needed to be slightly shorter and there isnt any screws for the backplate under the battery cover at all.

Does anyone know where to get the small screws for the backplate?

Posted by: Kursiz

OMG I posted that and checked my hotmail and the screws come to me free of charge with my next order that I just placed. I LOVE THIS STORE. The quality is to die for and they have great customer service. Slow response but happy to please from what I can tell and Quality 100%

Posted by: -enigma-

it's been over 2 weeks now since my item was shipped. i think one of the main problems with this place is that they use the hongkong airmail (or whatever it's called) for some (if not all) of their standard shipping. clearly, this isn't a reliable form of shipment. he'd be better off to charge a little more for shipping and use a different carrier i think... at least when it comes to shipping into the US.

Posted by: BlueCalx

I've ordered from them 4 or 5 times now, and the last time they screwed up my order. A part from a Nokia housing I paid for was NOT included. I've emailed them at info@cnn.cn twice, and sent two messages through their web-based msg. service - and didn't get a response until today.

I got an email from Dennis. Here it is in its entirety:

Quote:

I think we sent every thing including the pink antenna cover because that is
the important part for the 6131 and we would miss that.

Please send everything back including the white one for refund.

Hmm... I can't send everything back because I ordered some LCD's (which I've installed on other phones) and another housing (which is also on another phone that's been SOLD). I don't see why I should send back the housing that's missing a part when all I need is ONE PART!!!

I even offered to let them stick the antenna cover in my next order's package. He seemed to ignore that offer. What is this guy's deal? Takes DAYS to reply to an email and when he does it's like he ignored most of it.

Has anyone else had a problem with them? This housing was over $40 and I can't use any of it! (it was a pink nokia 6101 housing - and they left out the antenna cover! - He replied with a 6131 part in his email, but i specifically mentioned the 6101)
wtf. Anyone have any problems with them and how did you fix it?

They would "miss that" he says..

Posted by: BlueCalx

Anybody got any input?

This guy Dennis Tam is not responding. I have sent him 8 emails or so and he has only sent me the one I mentioned.

I'm getting pretty pissed at CNN.CN

Posted by: arkman

I'm having similar problems. Paid for an item 7 weeks ago and have heard nothing. My numerous emails have never been answered. Buyer beware!

Posted by: marktang

never had problems with that shipping before. i alwaus get it in 7 days or so. but i do have problems with some of their products.

Posted by: BlueCalx

I've sent MORE emails to Dennis Tam (info@cnn.cn) since my last post here. Still no reply. I even asked again if they could put the antenna cover in with my next order - no reply.

What a bunch of crap.

Posted by: Ben-

BlueCalx, to be honest, if your first few mails weren’t replied to, its most likely your new ones won’t be as well. I also have noticed their lack of communication through email over these past months, and lately they have stopped replying altogether. For now, what ever reason it may be, I think you should just be patient until they give you a reply; otherwise you’d just be adding more mail to their already filled inboxes.

Posted by: BlueCalx

Ben-
Thanks... and to that I say
"*************"

real professional of them.. cnn.cn Dennis Tam the whole bunch....

Posted by: BlueCalx

I sent another email to Dennis... No reply yet. I wonder what other people who've been screwed by this guy and cnn.cn have done about it...

Posted by: randomwalk101

you got your order yet bro? cuz i just ordered

Posted by: BlueCalx

Nope.. Still havent heard back from anybody over there....

Customer service is a JOKE

Posted by: randomwalk101

Quote:

Originally Posted by BlueCalx

Nope.. Still havent heard back from anybody over there....

Customer service is a JOKE

how long have you ordered it? Did you contacted Paypal to dispute the charge? Did you try to call them instead of email (cnn) ??

Posted by: xmankinetic

if you didnt get it, try going to your local post office and see if they had it there, mine didnt come in twice and i had to go pick it up at the main post office.

Posted by: BlueCalx

I got my order... the housing was just missing that one part.

Call them? they're in china right? I haven't tried that. - Or filed a claim with paypal...

Posted by: randomwalk101

Quote:

Originally Posted by BlueCalx

I got my order... the housing was just missing that one part.

Call them? they're in china right? I haven't tried that. - Or filed a claim with paypal...

You might want to revert the claim with paypal since you got your order...I ordered and got an email of shipment confirmation today. I guess it takes a little patience...but I agree with you, there is clearly a lack of communication/customer service.

Posted by: xbox360gamer

I ordered a K750i camera lens housing from cnn about two weeks ago and I just received it today. not too bad considering how far the package had to travel.

on a side note: I love the new look of my w810i.

Posted by: MP

I ordered a k750 back plate over 2 weeks ago. After the first week I emailed them (via there website). I had noticed that under my orders or my account it said "on hold". He was quick to reply and said sorry for the system error and he would ship the item that day. Still no item or update on status of "my order" and no response to my last mail to confirm that the item was sent. So until then

Ill post my results soon.

Bad customer service thus far...

Posted by: rocktherey

Wow...wish I would have read this before placing my order last week. I just checked my status on my order which is only the foam seal inlay for the W810.

I hope I don't get any problems...

Posted by: BlueCalx

An update: I filed a complaint with paypal a couple days ago, and Dennis responded yesterday. yay...

He said to ship the incomplete housing back for a refund. So it goes off to China today. $43 for a housing I paid - and now have to pay god knows what to ship it to China. Probably another $5 or so...

Why the heck couldn't he just put it in the next order? what a whackjob

Posted by: JeepMaster

When I ordered my first k750i cover last year, it took 3 weeks to get here (Edmonton, Alberta). Just placed an other order for the k750i cover for my wife yesterday. We'll see how it goes this time.

Posted by: xmankinetic

what are you missing i might have it laying around here..

Posted by: BlueCalx

An update to my 'saga' with cnn.cn :

This morning i got an email from info@cnn.cn. This is it in its entirety:

Quote:

Cellular Nationwide Network
------------------------------------------------------
Order Number: 24505
Detailed Invoice: http://cnn.cn/shop/account_history_...?order_id=24505
Date Ordered: Wednesday 17 January, 2007

The comments for your order are

All staff attenetion : Robert Pxxxxx is a scammer.

Your order has been updated to the following status.

New status: Canceled

Please reply to this email if you have any questions.

Wow... I filed a dispute with paypal over a week ago, and cnn.cn said to ship the housing back to them. I did so 2/24/07, and I posted yesterday with paypal that I believe they should have received the housing - and asked when I could expect the refund (which was only like $42) - then I got this email!

This is very upsetting... I can't believe they would go to this trouble to keep me from getting a refund - and to go as far as sending an intercompany memo or whatever that I'm a scammer! Ha! I pride myself on my honesty.. What's the deal with these people?!

I'm ****** pissed

Posted by: MP

They are in hong freeking kong. They are a little diffrent. *uck em. Buy it somewhere else..

Posted by: BlueCalx

From now on, I will buy it somewhere else. I just want my mothascratchin' money back...

Posted by: K Royal

Quote:

Originally Posted by mattsW810i

They are in hong freeking kong. They are a little diffrent. *uck em. Buy it somewhere else..

Where man? I think twice about buying here, but I don't know where else I should go.

Posted by: MP

I would like to know also. ebay ???

Posted by: rawrletsgo

they take a pretty good long time but the two products i ordered came 1-2 weeks later

Posted by: BlueCalx

They did give me a refund - but reluctantly - and through a paypal dispute...

If you have a problem with your order, you'll end up wishing you'd never heard of this company...

Posted by: peryus88

I had no problems with ordering from them, but that was a year ago.

Now I'm hesitant to deal with this company because of some botched up transactions that are similar to what others have stated in the previous posts. It seems that this company just went downhill. I don't know why, maybe because of high contacts customers questions/complaints, IDK. Even their Live Support seems to always be offline. I guess they just became another one of those eBay sellers who get their supplies shipped overseas, so it's going to be a hit or miss if you receive the item or not. And if you do receive it, there might be some missing parts to make the order useless. I actually prefer dealing with 2 or 3 known eBay sellers because I've dealt with them before and they have been on target with delivery and CS.