vB Easy Archive - Triangulate

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Triangulate
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Posted by: cingtd

Cust called today and reported his prepaid phone was stolen and wanted me to triangulate the location of the device based on local towers. Insists he read it was possible despite my assurance I could not. I advised he can verify what city where the device was last used but that is about all I could offer. This was definately a first for me.

Posted by: Isriam

he's thinking of verizon / CDMA carriers. cingular does not do this.

Posted by: ivwshane

Cingular does do this, they have to for e911 (otherwise they would have to have gps enabled phones).

Whether reps can use the system to find lost/stolen phones is another story.

Posted by: YF 19 AVF

This was covered a couple weeks ago in training, and maybe a learning edge.

Yes is is possible, but no you can't do it. I think either the HLR program (I an not sure if we can say it here) or one of the billing programs can go it, but only one department has access to any of it and they will only give it out to police detectives with a damn good reason or something.

Now I know there is some ways of getting CDMA locations through other channels and of course IDEN (Nextel) has the stuff built in and easily assessable.

Posted by: SuxBeingU

Nextel is only accessible through a JAVA program that you pay for. not ewasy at all if you don't already ahve the GPS working. Same goes other carriers. it is very possible to do with a court order.

Posted by: cingtd

Quote:

Originally Posted by SuxBeingU

it is very possible to do with a court order.

Which I am sure a judge would be happy to do for a prepaid phone.

Posted by: Isriam

its possible yes. trueposition allows this, aka e911. will cingular use it to locate customer phones? no.

Posted by: MyPyle

do u think a judge would give a court order for that?

Posted by: MyPyle

customer might be assuming that since phone can be track with e911 then he can use the for his lost phone.

Posted by: RF9

When I had AT&T wireless GSM 2 years ago, they had a feature called "Find Friend."
It would tell you the cross streets of their current location. It was a lot of fun.

But I think this customer saw "The Net" a few too many times.

Posted by: Rcadden

I'm sure it can be done, however, you'd need a court order or a "damn good reason", as mentioned above. In any case, it's way cheaper to just buy a new phone. That's probably the reason it's not a big deal to Cingular. Why build an expensive phone locating solution when a new phone is at most $250 or so.

Posted by: cingtd

Quote:

Originally Posted by Rcadden

I'm sure it can be done, however, you'd need a court order or a "damn good reason", as mentioned above. In any case, it's way cheaper to just buy a new phone. That's probably the reason it's not a big deal to Cingular. Why build an expensive phone locating solution when a new phone is at most $250 or so.

Agreed, it is not in any carrier's best interest to search for missing telephones. Leave that to law enforcement or insurance companies.

Posted by: brealmp3

i'm sure it can be done, but i think that customer has been watching way to much csi