vB Easy Archive - Allow Exchange at Cingular Store

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Allow Exchange at Cingular Store
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Posted by: ejanis

Today my toch screen died on me. I was cursed from the day I said my worked fine on another tred.

I walked into the store and the rep. asked me what the problem was tested the phone and then just went in back and took another new one for me. I purchase the phone online so is this normal or was the guy just helping me out saving the time to send it back?

Also I was under the impression and from other post that cingular only gives you a refurbised phone to replace a damage one. This one was brand new.

Posted by: matt0525

If you're within your 30-day trial period, you get a new phone. AFTER that, you get a refurb...

Posted by: jaddius03

they didn't offer me insurance on my phone... Do you have insurance.

Posted by: ejanis

No their is no insurance on 8125 model. You have to go threw either the 30 day warranty and once outside that you need to put it under your A: Home owners insurance or B. go threw a 3rd party that dose it. I am looking at some companys now

Posted by: freeyayo150

I was within the 30-day period and they gave me a brand new phone, no problem. I kinda messed up the bottom of the screen (Didnt tell them that though :-D).

Posted by: shawncv79

The new Cingular insurance policy states that if you have insurance on your account when you buy the phone (ie, insuring a previous model) then they will honor 1 claim (as which happened to me) and then cancel your insurance and still only bill you $50.

If you have a friend that works at a store or in custoemr care, have them add the feature and you're set for one claim.

Posted by: ejanis

I checked into that. Their is no insurance policy avaible for the Cingular 8125 that cingular provideds. I just today signed up for insurance threw safeware.com.

Posted by: shawncv79

I just got my insuranced 8125 in the mail the other day. They told me that they don't cover the device normally, however I had insurance on my account and they would honor it.