vB Easy Archive - Payment Machine Annoyances...

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Payment Machine Annoyances...
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Posted by: Trakstar99

Hey Guys,

I don't know if its just isolated to my store or not...but customers seem to have HUGE issues with trying to pay via automatic payment machine....I constantly get called over with stupid things like:

Customer: It wont let me put my cash in.

Me: Well thats because you have to hit OK first....

Customer: Oh, they make these things so compliated.

Umm.....have you ever used an ATM machine, or vending machine for that matter?

I can understand if it was an isolated incident...but it seems that 90 percent of people cant use the damn thing....either it is too complicated, or we just have a lot of idiots coming in here....anyone else have thoughts on this?

Posted by: stevOh

They are idiots. 90% of them. The seniors I fully understand and assist as much as I can. But for the rest its truly unbelievable. I get asked questions like....

Q. How do I pay my bill?

I respond Press the gray button that clearly states "pay bill"

Q. Its not recognisizng my phone number?

Thats because your putting your home telephone number. Please enter your Cingular Mobile Number.

Q. The buttons are to hard to push?

Its a touch screen you just tap it in the same manner you make phone calls on your 8125. You dont have to smash you digits into the screen like that.

Q. Its not taking my money?

You have to click what form of payment you want to pay in first, select "CASH".

Q. Whats my zip code?

I don’t know where you live or what the zip code is for XXX City.

.... welcome to my hell. Sometimes I want to take their phones out and smack ‘em with it and with my best impersonation of Peter Griffen voice and say “No No No, Bad! No Phone for you!”

Posted by: p51d007

Yep, thanks to "customers" we all have jobs. 99% of the time when a customer asks me about something, first thing I ask them is did they check the owners manual.....100% of the time the answer is NO.
I swear, I could put a 100 dollar bill inside an owners manual, come back a couple of years later and I'd bet 80% of the time, the money would STILL
be there!

Posted by: bobolito

You can always print out a copy of this thread and post it by the machine.

Posted by: MrAlifEkin

Jeez i have plenty of stories from just the payment machine.....When I tell them they have to use the payment machine they freak out. "I don't know how to use that thing!" I usually ask them if they know how to read

.

I've gotten so fed up with dealing with idiots at the payment station that I'm starting to have them read to me what's on the screen. I won't say anything. If they look at me for help, I ask them "what does the screen say?" Even then these morons don't know what to do.

These are honest to bob, swear they happened, true stories:

SC = Stupid Customer
Me = Me

SC: It says touch screen. What do I do?
M: Exactly what you just read to me.
SC: *Idiot actually puts his palm on the screen and holds it there*. "Okay, what do I do now?"

SC: It says Cash, Credit/Debit, and Check...I want to pay by cash...What Do I do?
M: Select Credit/Debit...
SC: No! I want to pay cash!
M: *stares blankly at them*

SC: I want to make a payment
M: Ok I can take your payment at my desk, but I charge two dollars. Or you can make your payment at the payment machine for free.
SC: BAH! I don't know how to use that thing!
M: Do you know how to use your cell phone?
SC: Yes
M: Then you can use the payment machine.

SC: I don't know how to use that payment machine!
M: It's okay, its really easy. Just follow the instructions on the screen.
SC: No. I want to make my payment here with you.
M: I charge two dollars to take your payment here. Or, you can make your payment at the paystation three steps behind you.
SC: How are you gonna charge me two dollars to make a payment!!
M: Sir, it's a convenience charge. If you don't want to pay two dollars then i suggest you use the paystation.
SC: This is stupid! I'm going to verizon!
(yes he actually threatened to go to Verizon)
M: Your going to switch carriers because i'm going to charge you two dollars to take your payment at my desk, but am showing you a free alternative to paying your bill while your here at the store?
SC: YES!
M: Ok...Is there anything else i can help you with?

Oh, and lets not forget the smacktards that are already at the paystation and yell at us for change. Even though there is a sign practically on the screen that says that we do not provide change. Then they get huffy with me when I tell them that I do not have change for them. To top it off these are the same morons that come in every month. And every month I tell them the same thing. NO CHANGE!! Do they think it will change the next time they come in to make a payment? I swear most of these people just come to the store to argue with me....I wish i can find out where these people work and give them hell there.

Posted by: CaptShadow

Usually, if I walk up to the store and see 5-6 people in line for the payment machine I make a u-turn and come back later. I know my blood pressure is going to go up if I walk in the door.

But, today must have been my lucky day. I walked in, nobody was at the machine, made my payment and walked out. Total time, maybe 3-4 mins.

Posted by: blessd24

You know they are pushing the buttons slightly to hard when they are pushing their entire body away from the paystation. Hilarious. You BARELY have to touch the thing.

Posted by: ivwshane

I take manual payments all day!!! I look at their bill and recommend rate plan changes or features!!

Without it I'd be losing about 40% of my features!

Posted by: anubis9278

Quote:

Originally Posted by bobolito

You can always print out a copy of this thread and post it by the machine.

I had a agent do that once with the "10 thing not to say in store" thread. sad people couldn't figure out who it was referring to.

Posted by: kinghigh779

Man, we don't even get to have the luxury of payment machines......Man that would be nice just to say, "oh, right over there mam, thanks" esp. to all these muthatruckas that don even speaka de' engles and still manage to get an attitude with me because i no comprende' !