vB Easy Archive - somebody that speaks spanish please

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somebody that speaks spanish please
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Posted by: holaDude

Reading the thread about the payment machine made me think of another annoyance that I get at least three times a day in CS. I mean come on, don't they understand, for spanish presione el número nueve. I admit that I when i am transfering to a bilingual rep, I hold the call until I have it for at least 30 seconds to avoid a short call. I always tell them in spanish, yes that I will transfer them to someone that speaks spanish. And just to let you know, I actually do speak spanish somewhat, but it's bad. I know that if I can brush up on it I would make somewhat more money. whether it's a cingular or somewherer else. bablefish

Mind you, I am 1/4 mexican, native american, german and irish.

Yes I know there is an english only rule, but I am using spanish for teh selection as that is how the ivr has it.

Posted by: ChocoDough

Well I know I will probably get flamed for this. hehe

But I HATE with a passion when people come in the store and can't speak English, and yet still expect us to fully help them.

One of these days I am just going to explode and ask them what country do they think they are in!? Of course I will have to learn to say it in Spanish so they understand the comment.

Don't get me wrong, I have nothing at all against Spanish speaking people. What infuriates me is if you move to a country and refuse to learn the local language. Heck if I moved to Germany, I would certainly learn to speak German. Although I know many Germans speak English, I certainly wouldn't expect them to cater to me.

Posted by: mulletwireless

Quote:

Originally Posted by ChocoDough

Well I know I will probably get flamed for this. hehe

But I HATE with a passion when people come in the store and can't speak English, and yet still expect us to fully help them.

One of these days I am just going to explode and ask them what country do they think they are in!? Of course I will have to learn to say it in Spanish so they understand the comment.

Don't get me wrong, I have nothing at all against Spanish speaking people. What infuriates me is if you move to a country and refuse to learn the local language. Heck if I moved to Germany, I would certainly learn to speak German. Although I know many Germans speak English, I certainly wouldn't expect them to cater to me.

Out in the Southwest it is very hard to get a job with cingular if you are Spanish Disabled! They run commericals in Spanish on local Spanish media, TV and radio ads. I have a few spanish speakers on staff but they are from Spain and not Mexico.

it is hard to run credit checks when the computers tells you invalid ID!

Posted by: Ink Noise

Quote:

Originally Posted by ChocoDough

Bravo my friend. I cannot stand this either when I get customers who expect special treatment or the same treament from a retailer when their needs are out of the ordinary. Now, I hope not to sound like, "this is America, speak American!" or some sort of jibberish as such; I'm simply saying that one cannot live in a country while not speaking the language and then get annoyed at not receiving the same service due to language barriers.

And well, when I speak about this, this is coming from a person who does speak spanish (moderately well, not fluent) and has probably the most latin name ever (which makes me even angrier when I get a customer that acts as if it my duty to spend more time with them than another customer due to racial background).

*climbs off soapbox*

Posted by: Freakshow105

I was thinking about learning it but then i realized the headaches the reps have from having to do a lot of long term customer service isues because they know spainish. Sure I loose an act once every now and then.

I will disagree on one point, about not understanding eachother. I agree they need to learn the language, but if they are making their best attempt to speak english to me, I will make a bigger attempt to help them out.

Its the ones that demand a spainish speaker and will not attempt to learn english are the ones that bug me.

I also hate how society wants the money so they offer services in spainish to tap into that market, but it is such a double standard, it sends the message its ok not to learn.

I have yet to see someone chinese, asking if we have anyone that speaks chiniese, they do their best to communicate in english and i commend them for that

Posted by: Toothless Tommy

Quote:

Originally Posted by Freakshow105

I was thinking about learning it but then i realized the headaches the reps have from having to do a lot of long term customer service isues because they know spainish. Sure I loose an act once every now and then.

I will disagree on one point, about not understanding eachother. I agree they need to learn the language, but if they are making their best attempt to speak english to me, I will make a bigger attempt to help them out.

Its the ones that demand a spainish speaker and will not attempt to learn english are the ones that bug me.

I also hate how society wants the money so they offer services in spainish to tap into that market, but it is such a double standard, it sends the message its ok not to learn.

I have yet to see someone chinese, asking if we have anyone that speaks chiniese, they do their best to communicate in english and i commend them for that

English is language of the business world . when you move to Russia or Germany you learn Russian or German or you starve . Most make no attempt to learn english so they can go away in my books .
Why do we have to press 1 for English ?? It should default to English and press1 or 2 for spanish ??? No wonder the Dems cant win a general election ??

No wonder most rent and have no money or equity . take some night course and you will get ahead Manwell !

Posted by: Superpimp

Quote:

Originally Posted by Freakshow105

This makes me giggle, I like when they ask if I speak spanish and when I say no they leave the store. If you want to take that attitude cingular doesn't want your no green card having azz anyway chico

Posted by: ejanis

Just learn the words you most commonly in spanish. You dont have to know how to speak it at length but just enought to get what the customer is saying.

I also do agree with the option. If you come to another country you should take it apon your self to learn the lanuage spooken their. When I go to France sometimes I take time to sharp up on my french. Plus " I always get that feeling when im their if I cant speak french they are saying things about me"

Posted by: damba98

Immigrants w/o equity? If you are this ignorant I feel sorry for you, honestly.

The reason most rent is because they just got here and come from very poor countries. Very similar to what happened when other immigrants from Europe arrived in this country one hundred years ago. If you have received a decent education you might remember something called tenements.

Immigrants start modestly and work hard to give their kids an education if they want following generations to succeed. If you are too ignorant to see the progression I feel sorry for you honestly. The fact is, the most successful immigrants do learn the language to get ahead. The fact that there is the ocassional person who is demanding at a customer service point doesn't amount to much. Would you rather deal the latino who wants someone to feel comfortable with a transaction in their own language, or some rude anglo who couldn't give two hoots if you ultimately helped them with their issues(?)

FWIW, one of the most impressive displays I consistently see in Chicago is latino parents, after working second or third shift on no sleep, waiting with their young kids at the bus stop at the beginning of a work day. That really says something to me.

-Pedro

Quote:

Originally Posted by Toothless Tommy

No wonder most rent and have no money or equity . take some night course and you will get ahead Manwell !

Posted by: timinstl

Quote:

Originally Posted by ChocoDough

I'm not saying that one should not learn the local language but how long do you propose we give them to do so? One week? A year or longer? As some one who speaks 4 languages I know that it isn't easy to learn them. It takes time. Think back to your 2-4 years of high school spanish. Did you ever go to a mexican restaurant and try and hold a conversation? It's hard and even embarrasing to try out a new language. You worry if you are pronouncing things correctly or if you are even using correct grammar. All I'm saying is that we should be more tolerant of others.

Posted by: damba98

Exactly. We forget our history, and that's the real problem, not the immigrants per se. It's really a catch 22 if you look at the niche many immigrants fill today in the job market. We will only pay $300/week for a full time nanny w/o benefits or $100/month lawn service, but won't support any local tax increases based on educational needs. You simply cannot have it both ways. The draconian solution of shutting the borders will only have the additional effect of increasing the cost of certain types of labor since there would be no (willing) workers for certain types of jobs/industries. The unions would have a field day though

.

-P

Quote:

Originally Posted by timinstl

All I'm saying is that we should be more tolerant of others.

Posted by: Superpimp

Quote:

Originally Posted by damba98

Exactly. We forget our history, and that's the real problem, not the immigrants per se. It's really a catch 22 if you look at the niche many immigrants fill today in the job market. We will only pay $300/week for a full time nanny w/o benefits or $100/month lawn service, but won't support any local tax increases based on educational needs. You simply cannot have it both ways. The draconian solution of shutting the borders will only have the additional effect of increasing the cost of certain types of labor since there would be no (willing) workers for certain types of jobs/industries. The unions would have a field day though

.

-P

When did this become political?? The fact is when a person comes in and cannot speak the language and get's upset and down right rude when you try to help them. I don't care if they're immigrants or not I am talking rude ignorant people see thread of same name

Posted by: damba98

How often does this *really* happen? You surely exaggerate.

This quote from you below shows your true colors. What's the real issue with preferring someone who knows your language(?)

Quote:

cingular doesn't want your no green card having azz anyway chico

Anyone with dignity would not show such disrespect.

Quote:

Originally Posted by Superpimp

Posted by: kinghigh779

es ablo espaniol. mue de esistiente muchos caliente salos de muer mo tacos please. de no ablo de spaniardo talke, add grilled stuffed burrito with some cinnamon twists.

Posted by: damba98

Ah yes, someone else messing up the gene pool <vbg>....

Quote:

Originally Posted by kinghigh779

(worthless babble)

Posted by: Superpimp

Quote:

Originally Posted by damba98

Ah yes, someone else messing up the gene pool <vbg>....

Why do yo have to talk about yourself that way??? You really might want to talk to a therapist about your low self esteem

Posted by: holaDude

I didn't realize how this thread was going to turn out the way it did. My complaint is not that of people from my heritage being unable to speak english, it was that they did not select the correct option from the ivr menu. A menu that clearly states the option for spanish. I would have the same complaint if we had options for german, italian, vietnamese, and so forth

My grandmother on my mothers side is 95 years old, is from Mexico, has become a naturalized citizen of the USA, and speaks almost no english. She was about 78 years old when she became a citizen. Does she need to learn to speak english? No, why should she at her age. Should she have taken the time to learn english since she has been here for some 50 years of her life? Yes, I think that she should have, but it was her right not to learn to speak english. Her husband, my grandfather, did take the time to learn english and he helped to take aerial phontos and mapped the entire USA.

Posted by: damba98

Gosh- I guess I need to apologize then for not having your ego

Quote:

Originally Posted by Superpimp

Why do yo have to talk about yourself that way??? You really might want to talk to a therapist about your low self esteem

Posted by: damba98

Understood. My responses were clearly directed toward some of the more racist tinged ideas and comments posted in this thread.

It makes perfect sense that your grandmother rmay not have felt the need to learn English per se. Especially if she arrived much later in her adult life and did not have a job which required language skills. I don't share the same sympathy for immigrants who arrive in their late teens or early twenties but do not learn the language but expect to get ahead. This is increasingly rare though since most understand very well that to succeed you will need to know the lingua franca.

-Pedro

Quote:

Originally Posted by holaDude

I didn't realize how this thread was going to turn out the way it did. My complaint is not that of people from my heritage being unable to speak english, it was that they did not select the correct option from the ivr menu. A menu that clearly states the option for spanish. I would have the same complaint if we had options for german, italian, vietnamese, and so forth

My grandmother on my mothers side is 95 years old, is from Mexico, has become a naturalized citizen of the USA, and speaks almost no english. She was about 78 years old when she became a citizen. Does she need to learn to speak english? No, why should she at her age. Should she have taken the time to learn english since she has been here for some 50 years of her life? Yes, I think that she should have, but it was her right not to learn to speak english. Her husband, my grandfather, did take the time to learn english and he helped to take aerial phontos and mapped the entire USA.

Posted by: bobolito

Ok I guess its time to end this thread before it gets uglier.