vB Easy Archive - 9/1: Perfect Storm of Prepaid

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9/1: Perfect Storm of Prepaid
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Posted by: DonaldMick

So first a center in NC goes down because of Ernesto. I can deal with that We've been quiet lately, so taking the NE calls is no problem.

Then the billing department IVR goes on the fritz.

Then when it comes back up, it's 15-20 minutes to get a human on the line.

And here come the Telegence calls...

Posted by: Superpimp

Was that the prob last night? We had a pick your plan migration that took over an hour to do, luckily that was the only thing I needed to call cs for