vB Easy Archive - Question for Cingular employee

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Question for Cingular employee
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Posted by: dglaberge

I needed to add a line to my beloved "blue" plan I have had for years. I called the agent and received some discounted new phones and 200 additional anytime minutes for switching to "orange"

I was on line for 2 hours and everything was documented in the case notes. I see that the new line is on my account and the phone was shipped.

I called to see why the other 3 phones were not ordered and the rep was not very helpful. When the call started, it asked me if I wanted to take part in a survey after the call. I said yes thinking it would get me waited on faster. I gave negative reviews because the rep could not explain what happened. I left my cell phone number to contact me by.

My question is.....................When does the "Customer Care Advocate" typically call an unhappy customer?

I want to see if they will sweeten the deal for dropping the ball on my order.

Any thoughts from you people in the trenches that could assist me would be greatly appreciated.

FYI - I have been with ATT/Cingular for 5+ years, always paid bills on time. I believe my LTV is 4.5 to 5.