• Bell Launches Subsidy Based Cancellation Fee

    Starting Feb 10, Bell will be aligning with Quebec and Manitoba (and the other carriers) with their launch of the Subsidy based cancellation fee model.

    This will affect clients entering into an agreement on or after February 10, 2013.
    This will affect Consumer - Personal and Corporate - EPP accounts only.
    All other accounts (Corporate, Corporate-INDV (which many of you have), and Small Business) remain on the current model.

    Take your total subsidy, divide it by the total of months in your term, and multiply it by the months remaining to calculate your cancellation fee.

    E.G. Client receives a $500 subsidy when activating on a 36 month term. Client wants to cancel 20 months into their contract.
    $500 / 36 = $13.89. $13.89 x 16 months remaining = $222.24 cancellation fee.

    If a client does not receive a subsidy when activating, but still took a term, their cancellation fee is 10% of their monthly recurring charges, multiplied by the # of months remaining, to a maximum of $50.

    Clients wishing to perform an early upgrade (not eligible for an upgrade) will pay their remaining subsidy and then be eligible for an upgrade. Clients that upgraded or activated before February 10 will be based on the old (current) early upgrade fee model.
    This article was originally published in forum thread: Launch: Subsidy Based Cancellation Fee started by WorldIRC View original post
    Comments 64 Comments
    1. jattdesi's Avatar
      jattdesi -
      awesome news, its about time.
    1. icemasta's Avatar
      icemasta -
      Nice to see that Bell isn't charging an extra BS cancellation fee on top of the remaining subsidy like Rogers and Telus.
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by icemasta View Post
      Nice to see that Bell isn't charging an extra BS cancellation fee on top of the remaining subsidy like Rogers and Telus.
      Correct, there is no additional administration fee.
    1. Mr Mystery's Avatar
      Mr Mystery -
      So what happens to those on current system that want to upgrade early, will we see something like what Rogers did? And can we do a 3 year renewal and go ECF free like Rogers early adopters?
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by Mr Mystery View Post
      So what happens to those on current system that want to upgrade early, will we see something like what Rogers did?
      This was answered in my OP. Business as usual for those folks.
    1. Dee-Dub's Avatar
      Dee-Dub -
      Quote Originally Posted by WorldIRC View Post
      If a client does not receive a subsidy when activating, but still took a term, their cancellation fee is 10% of their monthly recurring charges, multiplied by the # of months remaining, to a maximum of $50.
      isnt this kind of like a blend of rogers and telus? i think with rogers if you just cancel out of a plan it was $12.50. but this goes up to $50 which is like telus. or how did bell do this before?
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by Dee-Dub View Post
      isnt this kind of like a blend of rogers and telus? i think with rogers if you just cancel out of a plan it was $12.50. but this goes up to $50 which is like telus. or how did bell do this before?
      Before, if you took a term without hardware, you were liable for the ECF of $400 MAX.
    1. Dee-Dub's Avatar
      Dee-Dub -
      Quote Originally Posted by WorldIRC View Post
      Before, if you took a term without hardware, you were liable for the ECF of $400 MAX.
      wow. so if i renewed into a 3 year term to get like their new plans with call display included, which saves me $8 a month or whatever. if i cancel early, id have to barf out $20 a month. so not fair, lol.
    1. DataDude's Avatar
      DataDude -
      Quote Originally Posted by icemasta View Post
      Nice to see that Bell isn't charging an extra BS cancellation fee on top of the remaining subsidy like Rogers and Telus.
      True, though that is offset somewhat by the $50 cancelation fee for clients w/o a subsidized device. I think this is still a decent move on Bell's part; their network is beautiful, but they've been lagging a little behind in terms of recent consumer-friendly shifts in the industry. Throw in a new unlocking policy and Bell will be a very worthy choice for consumers like myself.
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by DataDude View Post
      True, though that is offset somewhat by the $50 cancelation fee for clients w/o a subsidized device. I think this is still a decent move on Bell's part; their network is beautiful, but they've been lagging a little behind in terms of recent consumer-friendly shifts in the industry. Throw in a new unlocking policy and Bell will be a very worthy choice for consumers like myself.
      TELUS charges $50 w/ or w/o device
      Rogers charges $12.50 w/ or w/o device
      Bell charges $50 w/o device ONLY.
    1. priuspete's Avatar
      priuspete -
      Good to see Bell taking steps to modernize their terms. They also need to change Section 15. Also it is too bad the changes do not apply to existing customers. "Treating new friends better than old friends". When they tell me I'm bound by an old contract even though a new customer gets better terms I think: I want to go somewhere else and escape your clutches because I don't trust you to take care of me.
    1. gjeff12's Avatar
      gjeff12 -
      Quote Originally Posted by priuspete View Post
      Good to see Bell taking steps to modernize their terms. They also need to change Section 15. Also it is too bad the changes do not apply to existing customers. "Treating new friends better than old friends". When they tell me I'm bound by an old contract even though a new customer gets better terms I think: I want to go somewhere else and escape your clutches because I don't trust you to take care of me.
      To be fair, the cancellation fee is a pretty important part of the contract. I
      They can't just go around changing the terms in it. What if it was a negative change?

      Sent from my SGH-I747M using HowardForums
    1. jattdesi's Avatar
      jattdesi -
      Quote Originally Posted by WorldIRC View Post
      TELUS charges $50 w/ or w/o device
      Rogers charges $12.50 w/ or w/o device
      Bell charges $50 w/o device ONLY.
      Yes Telus Charges $50 but They do not charge for an extra 30 Days. Also if you don't take a device from Telus you are never in a contract so no $50 fee and no 30 day notice if canceling and not to mention no activation or renewal fees at Telus. At one time Telus was the worse out of all the Provider with there policies and now they are on Top.

      Rogers Charges extra 30 Days + 12.50 and you can not even provide a 30 day notice if porting

      Bell doesn't charge anything extra but you still pay for the next 30 days in most cases so in reality it equals to the $50 that Telus Charges because most people plans are $50 +

      Sent from an unlocked Rogers LG Optimus G with LTE 2600MHz Band on the Shared Bellus LTE/HSPA + Network
    1. pnjunction's Avatar
      pnjunction -
      Good move this will make renewing with Bell easier to swallow for sure. I'll probably jump on the galaxy s4 shortly after release if the reviews are good.
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by jattdesi View Post
      Yes Telus Charges $50 but They do not charge for an extra 30 Days. Also if you don't take a device from Telus you are never in a contract so no $50 fee and no 30 day notice if canceling and not to mention no activation or renewal fees at Telus. At one time Telus was the worse out of all the Provider with there policies and now they are on Top.

      Rogers Charges extra 30 Days + 12.50 and you can not even provide a 30 day notice if porting

      Bell doesn't charge anything extra but you still pay for the next 30 days in most cases so in reality it equals to the $50 that Telus Charges because most people plans are $50 +

      Sent from an unlocked Rogers LG Optimus G with LTE 2600MHz Band on the Shared Bellus LTE/HSPA + Network
      Bell offers 30 days notice for ports so you don't have to be out anything. You can give notice with Bell and then future date your port with new carrier so that everything lines up financially.

      Telus has plans that require contract like the Sask $60 plan. Therefore the fee would apply if no hardware is taken. Bell never requires a contract on consumer plans (retention excluded). Telus does charge to the end of the billing cycle so as long as you coordinate they do have the upper hand there.

      Sent from my Samsung Galaxy Note 2
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by priuspete View Post
      Good to see Bell taking steps to modernize their terms. They also need to change Section 15. Also it is too bad the changes do not apply to existing customers. "Treating new friends better than old friends". When they tell me I'm bound by an old contract even though a new customer gets better terms I think: I want to go somewhere else and escape your clutches because I don't trust you to take care of me.
      Bell can't just change contracts unilaterally. Positive or negative. All the other carriers went through the same thing with their customers. Eventually everyone will be on the new system. No on is being mistreated.

      Sent from my Samsung Galaxy Note 2
    1. Salinger's Avatar
      Salinger -
      LOL, all it took for Bell to finally do the right thing was the looming threat of the new CRTC code which would have inevitably forced them to do it anyway.

      Bell has long been the least consumer friendly of the Big 3 policy-wise. Bell raises its prices and lowers its offerings lockstep with Rogers and TELUS, but this change, that greatly benefits customers, only came about just weeks/months before they were going to be forced into it anyway despite the fact that Rogers and TELUS had implemented it quite some time ago.
    1. Mr Mystery's Avatar
      Mr Mystery -
      Quote Originally Posted by Salinger View Post
      LOL, all it took for Bell to finally do the right thing was the looming threat of the new CRTC code which would have inevitably forced them to do it anyway.

      Bell has long been the least consumer friendly of the Big 3 policy-wise. Bell raises its prices and lowers its offerings lockstep with Rogers and TELUS, but this change, that greatly benefits customers, only came about just weeks/months before they were going to be forced into it anyway despite the fact that Rogers and TELUS had implemented it quite some time ago.
      I could care less why it happened, just glad it happened.

      Sent from my SGH-I317M using Tapatalk 2
    1. WorldIRC's Avatar
      WorldIRC -
      Quote Originally Posted by Salinger View Post
      LOL, all it took for Bell to finally do the right thing was the looming threat of the new CRTC code which would have inevitably forced them to do it anyway.

      Bell has long been the least consumer friendly of the Big 3 policy-wise. Bell raises its prices and lowers its offerings lockstep with Rogers and TELUS, but this change, that greatly benefits customers, only came about just weeks/months before they were going to be forced into it anyway despite the fact that Rogers and TELUS had implemented it quite some time ago.
      This was in discussions well before the CRTC process started. The Feb launch was also in discussion before.

      Sent from my Samsung Galaxy Note 2
    1. Salinger's Avatar
      Salinger -
      Quote Originally Posted by Mr Mystery View Post
      I could care less why it happened, just glad it happened.

      Sent from my SGH-I317M using Tapatalk 2
      Me as well, though I've left Bell and don't see me returning given how pathetic I found their customer "service".

      That said, I was just making the point that it speaks volumes of them doing it now at this particular juncture in time given their main competitors, with whom they generally match all plans and features point for point almost within hours, made similar changes ages ago.