• TELUS releases Network Experience app


    TELUS just released their Network Experience application for Android, iPhone and pre-OS10 Blackberries. It can be downloaded in each platform's respective app store. Just search for 'TELUS'

    Sounds like a really cool idea but how do you report no service if there's no service?

    Actually, I gave the Android version a try and the app is pretty easy to use. It automatically knows where you are. If you want, you can tap the map and select another spot.
    Next you choose whether you're outside, in a car or inside.

    You can choose what's wrong by turning the dial: Dropped Call, Failed Call Attempt, No Signal, Poor Voice Quality and Slow Data.

    If you've got more to say there's an Additional Feedback option.

    Hit submit are you're done.

    Anyone else give it a try?

    TELUS launches Canada’s first Network Experience application
    Customers can contribute to the best wireless experience available by reporting network issues on-the-go with the new TELUS Network Experience app

    Toronto, ON – TELUS today announced the launch of the TELUS Network Experience (TNE) application – a free and easy-to-use mobile app, which gives customers the opportunity to provide real time, on-the-go feedback about wireless service on the TELUS network*. TELUS will use customer feedback and submitted Reports to make network enhancements and to influence its future network build. Resolutions and updates regarding network improvements will be communicated to app users through a News section.

    The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download the application for free through app stores on Android, iPhone or BlackBerry smartphones**. Additionally, customers can take part in Surveys and access Tips in order to maximize their network experience.

    “We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements,” said Brent Johnston, TELUS vice-president of mobility solutions. "Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience.”

    TELUS is putting customers first and embracing new ideas to make the TELUS experience better. By listening to customers, TELUS has not only eliminated activation fees, it has dramatically simplified its entire fee schedule. This builds on a series of improvements where TELUS has also eliminated carrier 911 and system access fees on all its Clear and Simple rate plans, reduced bill shock with Flex Data Plans, Data Notifications and travel roaming packages, added Caller ID and Voicemail as standard on all TELUS rate plans, simplified device pricing with Anytime Upgrades and revolutionized mobility contracts by introducing a Device Balance instead of a contract termination fee. For more information about how TELUS is putting customers first, please visit www.telus.com/you.

    *App users have the ability to report issues on TELUS’ 4G wireless network, which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE. For more information on TELUS’ wireless network, please visit: telusmobility.com/network or check out our coverage map at: www.telusmobility.com/coverage.

    ** TNE is currently available to Android, Apple and BlackBerry 5.0+ customers. BlackBerry Z10 and Windows users will be able to access the app in the coming months.
    This article was originally published in forum thread: TELUS releases Network Experience app started by howard View original post
    Comments 15 Comments
    1. WorldIRC's Avatar
      WorldIRC -
      Now that's cool!
    1. xtachx's Avatar
      xtachx -
      This is cool! Well done Telus !

      Sent from my SGH-I317M using HowardForums
    1. juicebox666's Avatar
      juicebox666 -
      Very cool app!

      Hopefully TELUS actually uses the collected info to make their network better!
    1. howard's Avatar
      howard -
      I'd like to see TELUS include a 'no indoor LTE coverage' option. For when you have 2 bars outside and non inside.
    1. Guest 332's Avatar
      Guest 332 -
      Quote Originally Posted by howard View Post
      I'd like to see TELUS include a 'no indoor LTE coverage' option. For when you have 2 bars outside and non inside.
      I agree !

      Sent from my SGH-I547C using HowardForums
    1. jcalder's Avatar
      jcalder -
      Get 20ish miles south of Winnipeg in Manitoba and you can fully utilize the "no service anywhere" option!
    1. xtachx's Avatar
      xtachx -
      Quote Originally Posted by howard View Post
      I'd like to see TELUS include a 'no indoor LTE coverage' option. For when you have 2 bars outside and non inside.
      You bet. I am in ontario now and my hotel room has no LTE coverage but there is 2 bars on the patio. DC HSPA is working though.

      Sent from my SGH-I317M using HowardForums
    1. E2EK1EL's Avatar
      E2EK1EL -
      You know I will be logging in every single drop call from my house

      http://www.howardforums.com/showthre...roblem-Markham
    1. howard's Avatar
      howard -
      Another extra could be the ability to report spam SMS.
    1. Jibs20's Avatar
      Jibs20 -
      Quote Originally Posted by howard View Post
      I'd like to see TELUS include a 'no indoor LTE coverage' option. For when you have 2 bars outside and non inside.
      I have this problem at home, i will be reporting "slow data" every couple of days in hopes that I can get LTE service in my house
    1. Positive Climb's Avatar
      Positive Climb -
      Quote Originally Posted by jcalder View Post
      Get 20ish miles south of Winnipeg in Manitoba and you can fully utilize the "no service anywhere" option!
      74% of Manitoban's now have access to the TELUS DC-HSPA network. There is no need for TELUS to spend millions of dollars covering every inch of property around your farm just so you and maybe one other person can use their cell phones.

      Please, stop trolling and go move somewhere that has TELUS coverage if it matters that much to you.
    1. jcalder's Avatar
      jcalder -
      Quote Originally Posted by Positive Climb View Post
      74% of Manitoban's now have access to the TELUS DC-HSPA network. There is no need for TELUS to spend millions of dollars covering every inch of property around your farm just so you and maybe one other person can use their cell phones.
      What? Telus isn't going to spend millions of dollars for me?

      http://www.youtube.com/watch?v=wxlhyX-4qKI

      Quote Originally Posted by Positive Climb View Post
      Please, stop trolling and go move somewhere that has TELUS coverage if it matters that much to you.
      That's a great idea! You're smart!
    1. bandersnatch's Avatar
      bandersnatch -
      I don't know if it's just me, but the app doesn't seem to recognize my current location with GPS. I have to manually drag the pin to my current location. I said "yes" to all the permissions requests.
      Anyone else notice the same thing?
    1. Positive Climb's Avatar
      Positive Climb -
      Quote Originally Posted by bandersnatch View Post
      I don't know if it's just me, but the app doesn't seem to recognize my current location with GPS. I have to manually drag the pin to my current location. I said "yes" to all the permissions requests.
      Anyone else notice the same thing?
      Nope, it found my location right away. Using a N4.
    1. bandersnatch's Avatar
      bandersnatch -
      Quote Originally Posted by Positive Climb View Post
      Nope, it found my location right away. Using a N4.
      Hmm, go figure. I'm on an iPhone 5.

      Anyway, here's to hoping that they actually use this data to improve coverage down the road!