I am unable to find the buyer you specified. do you have any link or so?
Try resetting the Home Screen.
Hold your finger in a blank spot on the Home screen or one of its side screen panels (an area without icons) until a screen with the title "Apps Widgets Wallpapers"...
Carrier also is legally required to validate ID (even on prepay)
We both know it never happens but anyhow
Most of the refunds owed were for people who tried service and cancelled
Mobi also used to refund SIM (before they were free)
That area has always had special rules
Even in old days "local" calling plans could still dial 613-819 with no charges