I expect that Rogers has recently implented some protocol changes and are not aware that its affecting some users. I would not think that they would specifically influence a roaming agreement with...
I still can not receive SMS or MMS messages, I can send but not receive. I swapped the SIM over to a different device and the same issue, so it is not the device. I would not think it is the APN...
Best timekiller for everytime!;)
Google Play: bit.ly/1N3osYS
First of all, what model Moto X do you have? There are 2 generations, and a total of 15 model #s.
Second, what carrier was your stepson using? The phone might be locked.
Auto renew will reset it to the plan levels, except for any top up that still falls with in its 30 day window will roll over.