Got my SIM today. I guess that makes me #3, and the first that seemingly required a call to CS to finish the order. SIM is pictured, as well as included literature. But I will disregard the given...sbs5130 Today, 07:14 PM
Also, cycle power before making a call. that will often force it to update the configuration.
Try again in an hour, including the power cycle.
If still fails call them again. They may need to...