Can someone help me find the regional manager for Verizon Corporate stores?
I had such a bad experience at the Verizon Corporate store today. Does anyone know how I can find and contact the regional manager?
I am on the verge of canceling three accounts with Verizon. On the morning of 3/05/2008, I went in to the store to purchase a phone with my new every two discount. Purchased a Samsung SCH-U900. First thing that went wrong was that the sales person went and got a holster, car charger, and Jabraea headset, then started to ring up the items. I told the sales person that I did not need those items, I just wanted to purchase the phone.
I was told that oh it's okay, they all come with it now. Starting this month, we include these accessories as standard on every phone.
I admit it's my fault or not looking at the itemized receipt when I was signing for the keypad after swiping my credit card. I trusted the sales person with their word.
After leaving the bag in the trunk of my car, I finally had time to look over everything when I got home from work and I see the following:
Car Charger $19.99
Jabraea headset $29.99
Total accessories was nearly $60. So right after I found out, I drove back to the Verizon store. I arrived at 7:10 PM. When I walked in, they greeted me and asked how they can help me? I told them I need to return something. Before I can even finish my sentence, they told me to sign in in the kiosk.
Here's the part that makes me mad:
When you sign in to the kiosk, it's divided in three columns.
Sales Customer Service Technical Support
When I signed into the kiosk, my name was listed as the first one under customer service (only name listed there), and there were three names listed under sales. Obviously they got there before me. When they got to the third name under Sales, more people came in after me, and also signed into the kiosk. So now there were about three people behind me. What makes me mad is this: After they had finished assisting the three people that were in front of me, they started calling the people that came in after me. By now, I have been waiting next to the counter for about 30 minutes. When they started calling the people that signed in after me, I asked if I could get some service ("Excuse me, Sir, would you be able to help me?). I was told to sign in. It makes me very mad that they cared more about making a sale then assisting someone that has been waiting for over 50 minutes. They finally called me after the name queue under "sales" were empty. By then, I had been waiting for about 55 minutes.
I requested to speak to a manager and the person said "Why? Do you need anything? I am the manager."
I asked them why the people that came in after me were assisted before me and why I was charged for the accessories when I told the sales person I did not need it and was told it comes with the phone. The manager replied back to me: "You didn't sign into the kiosk properly" and "Yes, all the accessories are standard with every new phone (car charger, Jabraea headset, holster)." I didn't even want to ask if it's standard, why do I have three charges on my receipt stating each accessory charged. By now, I just want everything I purchased for earlier in the day returned. After the return was processed, the manager said: "You need to call Verizon Customer Service to activate your old phone since we can only activate new phones at the store".
The store I went to was:
123 Perimeter Center W. Ste 100
Atlanta, GA 30346-4205
To the phone sales people on this forum, was I treated fairly? I just feel that I was treated like dirt. Can anyone be willing to help me find out who I can contact about this issue?