Verizon Corporate store gives discount - now taken away.

So last week I upgraded from an XV6700 to the Samsung Omnia, taking advantage of my NE2 and what I was told would be an employee discount on my monthly access. I basically just went into the local Verizon store to get a hands-on feel for the Omnia and see where things stood with pricing and signing a new contract.

I work for a local Ford dealership so I told the rep this to check if I qualified for any employee type discounts on my new plan. After what seemed to be extensive checking the computers, making copies of my business card and health insurance card as proof of employment, she confirmed to me that I was eligible for a "Ford dealership" 15% discount on my monthly services.

She proceeded to apply this to the new contract and just informed me that it could take 1 to 2 billing cycles to show up but I would in fact get the discount.

So I receive this in email today:

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Dear xxxxx ,

Thank you for choosing Verizon Wireless. We have received your request to add an employee discount to your current calling plan (Register Your Line) for the mobile number given. Unfortunately our records do not indicate that your employer currently qualifies for Employee Discounts.

Only employees of those Ford Dealerships that have an agreement with Verizon Wireless qualify for the discount. As a result we have removed the monthly access fee discount recently added to your account. This information will be reflected under the "Monthly Charges" section of future statements. Your reference number is xxxxxxx.

If you have any additional questions, please contact Customer Service which is available 24 hours a day, 7 days a week by dialing *611 from your wireless phone or call 1-800-922-0204 from a land line phone.

We appreciate your business. Thank you again for choosing Verizon Wireless.

Sincerely, xxxxxxxx

Verizon Wireless Area Operations Center

"America's Most Reliable Wireless Network."

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:mad: :confused:

Wirelessly posted (Moto Q9c: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) 320x240; VZW; Motorola-Q9c; Windows Mobile 6.1 Standard)

GM dealerships are the same way. Basically, its some paperwork someone at your dealership needs to complete first. Then, you can receive the discount.

If you work for a Ford dealership, I would think you should know that it is an independent company. IMHO, the VZW letter therefore seems correct. The company you work for, would need to have a discount agreement with VZW, in order for you to be eligible for such a discount.

If you concerned that possibly the letter itself is in error, it is pretty easy to go to the VZW website, and enter your work email address to check/verify it for yourself.

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Originally Posted by WaltA

If you work for a Ford dealership, I would think you should know that it is an independent company. IMHO, the VZW letter therefore seems correct. The company you work for, would need to have a discount agreement with VZW, in order for you to be eligible for such a discount.

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I understand this now. I was relying on what the Verizon employee both told me and I am pretty sure (not home right now to confirm but will) wrote on the new contract I signed.

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Originally Posted by WaltA

If you concerned that possibly the letter itself is in error, it is pretty easy to go to the VZW website, and enter your work email address to check/verify it for yourself.

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I had already done that = did not produce a match, and even noted to the in-store rep. That was when she did the more extensive searching her database and came up with the "Ford Dealership" code or whatever.

I did reply to that letter I quoted above with the same explanation as to what I was sold by the Verizon Employee, however I suspect it will not get me anywhere.

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Originally Posted by CurGeorge8

Wirelessly posted (Moto Q9c: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) 320x240; VZW; Motorola-Q9c; Windows Mobile 6.1 Standard)

GM dealerships are the same way. Basically, its some paperwork someone at your dealership needs to complete first. Then, you can receive the discount.

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Any idea how I would go about obtaining this form so I could present it to my employer?

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Originally Posted by lazer9

I had already done that = did not produce a match, and even noted to the in-store rep. That was when she did the more extensive searching her database and came up with the "Ford Dealership" code or whatever.

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So you knew that the store rep was probably wrong (hay, we all make mistakes), and decided to play it for what it is worth?

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Originally Posted by WaltA

So you knew that the store rep was probably wrong (hay, we all make mistakes), and decided to play it for what it is worth?

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:rolleyes: Wtf is your problem? I had no idea that the store rep was probably wrong. To the contrary, I was actually appreciative and quite impressed she took the time to presumably look in her system and it somehow made sense when she listed it as a "Ford Dealership" discount since that is where I work.

I have to admit, I usually just lurk in here rather than post, even so being with verizon over 4+ years now due to many of the "brash, consumer is always wrong" responses one gets when presenting a thread/situation posing the possibility that one has been deceived or wronged by a verizon representative.

so what are u asking for? How to get the discount back? If there's no way to, just cancel your contract.

Sounds like a mistake was made (possibly innocent, possibly not) and basically the only thing you can do is talk to the employee that made the mistake, or probably better yet his/her superiors, but that's about it.

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Originally Posted by fixxxer7

so what are u asking for? How to get the discount back?

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I made this post to get opinions on how best to handle as in if I had any recourse to retain the discount as sold to me on contract in a Verizon corporate store and if anyone else may have had a similar problem.

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Originally Posted by fixxxer7

If there's no way to, just cancel your contract.

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I thank you for pointing out that option as I am strongly considering just reverting back to my XV6700 for the remaining 2 months on my old contract, then going shopping.

Edit:

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Originally Posted by C DM

Sounds like a mistake was made (possibly innocent, possibly not) and basically the only thing you can do is talk to the employee that made the mistake, or probably better yet his/her superiors, but that's about it.

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Thanks C DM, will probably stop in after work and see what they say.

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Originally Posted by lazer9

Edit:

Thanks C DM, will probably stop in after work and see what they say.

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I would recommend sending some feedback on the whole experience to verizonwirelesssurvey.com as well as writing a letter through planetfeedback.com . I have done both, and usually get a call in less than 48 hours from Lowel McAdams' office. They tend to take customer service VERY seriously.. and if it was just an honest, innocent mistake.. at least the rep feel a little heat (not losing their job or anything), and have the opportunity to be properly trained in handling future customers like yourself.

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Originally Posted by lazer9

So last week I upgraded from an XV6700 to the Samsung Omnia, taking advantage of my NE2 and what I was told would be an employee discount on my monthly access. I basically just went into the local Verizon store to get a hands-on feel for the Omnia and see where things stood with pricing and signing a new contract.

I work for a local Ford dealership so I told the rep this to check if I qualified for any employee type discounts on my new plan. After what seemed to be extensive checking the computers, making copies of my business card and health insurance card as proof of employment, she confirmed to me that I was eligible for a "Ford dealership" 15% discount on my monthly services.

She proceeded to apply this to the new contract and just informed me that it could take 1 to 2 billing cycles to show up but I would in fact get the discount.

So I receive this in email today:



:mad: :confused:

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Ok, this is not overly complicated.

Employee discounts are given to Verizon Wireless customers with personal accounts, IF their employer has a business account with Verizon Wireless.

If the dealership you work for does not have a Verizon Wireless business account, then you are not eligable for a discount and there is no way to get one.

Unfortunately, even if the representative of Verizon didn't know how to do this correctly you will still not get any discount.

The employee who added the discount made an honest mistake. Your specific ford dealership must be registered first with VZW before you can get your discount. I'd look through the ford Intranet for more information.

Stopped at the store after work and spoke with the manager. She did some more checking while reading over the email I received from corporate. The manager is giving me a one time credit of basically a months worth of service. In the end it amounts to only about 1/5 of what my expected total savings would have been with the discount over a 2 year time frame but nonetheless I am appreciative of her efforts and convinced it was an honest mistake. Still frustrating but I'm done *****ing about it.

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Originally Posted by WaltA

So you knew that the store rep was probably wrong (hay, we all make mistakes), and decided to play it for what it is worth?

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Yep and now he is the victim.

OP, you KNEW going into it that you did not qualify for a discount. Some dealerships do, yours currently does not happen to be one of them. If you seriously expect any individual to recall every single corporate discount available to every customer who walks through the door, then you have some highly irrational expectations.

Were you given incorrect information? Partially. I am confident the rep made a good faith effort to provide you with the correct information. If you had been honest from the outset, then perhaps you would not have felt obligated to make this post in the first place.

And I really am irate cause you're making me agree with Walt. Stop that please.
EDIT:

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Originally Posted by C DM

Sounds like a mistake was made (possibly innocent, possibly not) and basically the only thing you can do is talk to the employee that made the mistake, or probably better yet his/her superiors, but that's about it.

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Gimme a break.

When you apply and get an employee discount it goes directly to an audit team to verify the discount. You don't work for Ford (like others have said) so you won't get the Ford discount. The audit team did their job and rejected your request for an employee discount.

Nothing was done by the CS rep with Ill intent, they just didn't inform you of the process.