Nobody is claiming ignorance to the "rules" of keeping your pre-paid minutes. It was one of those things that happened and I can accept that. My concern is that a company can be so inflexible to a good long time customer who has recommended Fido to others and never thought of switching until they were faced at starting at ground 0 again. I know Fido doesn't HAVE to return any minutes back but most companies do try to maintain some sort of customer satisfaction.Quote:
Originally Posted by littlefuzzbear
Say you purchased a GM car with a warranty for 100,000km. At 100,001km the engine dies. Would you just say to yourself, "Oh well it's 1km over, I better not even bother calling GM to see what they can do for me" Of course not. Legally GM could wash their hands of it and say "sorry but it's no longer within the warranty period" but you would hope that for the sake of keeping a customer satisfied and encouraging future business, that they would fix the problem.