Printable View
I was checking out my bills and I got this message before going in there:
Dear Fido customer,
Please note that On-line Billing will be unavailable for a few days at the end of October due to a system upgrade.
You will still be responsible for all invoice payments, therefore, payments should be made beforehand (on-line or at a Fido store) in order to avoid interest charges.
Thank you for your understanding
Fido Customer Service
Just to let everyone know ;)
prepare to be welcomed to V21:D
I love vision 21 :hehehe:
good riddance, invoice in PDF format was never really online billing.
Not exactly the same topic but dont want to create another thread for this....
Will we ever be able to add/modify services ourselves online?
translation: we screwed up with online billingand must repare it, wont be able to offer billing service but its customers fault!
i agree, we can take a huge load off the csr if we can make changes to our own accounts only.
like upgrade services and change plans etc,
Uh, no?Quote:
Originally Posted by Petelebon
If you'd be reading HoFo for a while you'd know that Fido is migrating from their old billing system to Rogers' Vision21 system, which is why they'll have to upgrade their online billing at the same period...
Drax
I hope they never do that! Imagine the mistakes!!! Oups I put myself on the 20/200 and forgot... 400$ later they call in angry! It would be total havoc!Quote:
Originally Posted by cyberdude191
we always need someone to blame, aren't we...it always better be the CSR's fault than ours :D :clapping:Quote:
Originally Posted by MimicZ
Totally honest it's alot better that way...Because credits for "because I forgot" doesn't cut it...Adding removing services is a little less risky (you can already do it in the IVR). But plans :wow: ... I don't think that would be good...Quote:
Originally Posted by tCx
What does the PDF bill look like? Is it an exact copy of the paper bill? If so, that would make me move to billing on-line.
yeap, it's just like they scan/convert it into PDF file.. from some other format.Quote:
Originally Posted by Mac Write
What's wrong with the PDF format?Quote:
Originally Posted by harrytse
Wirelessly posted (Dual Front 180 J-Style w/ EDGE: SonyEricssonS710a/R1A SEMC-Browser/4.0.3 Profile/MIDP-2.0 Configuration/CLDC-1.1 UP.Link/6.2.3.15.0)
It's not the file format. It's the lack of interaction. Online account management on Fido doesn't extend much further than that. Really it's just the same copy that's sent to the printers.Quote:
Originally Posted by MimicZ
Talking to CS about what ebilling is like, they couldn't tell me. Do you still get all the inserts via postal mail? I keep those as records…just incase. Also is there an on-line demo I can see or an example PDF ebill to see if it's for me or not?
Quote:
Originally Posted by Mac Write
They just send it in the same email as they notify your bill is ready.
How is it with other companies? More interactive? I've never seen any other then Fido's...Quote:
Originally Posted by harrytse
there's no sense in making such a decision with only one cycle before changes come into effect.Quote:
Originally Posted by Mac Write
Like AzNcRaZycOoLeR, the information is included in the Online Billing Notification, but only the gist of the information, not digitised versions of the glossy inserts.
It's one or the other! So if you sign up to online billing then no more bills in the mail... It's really your bill in a PDF document... Same bill on your computer screen.Quote:
Originally Posted by Mac Write
very much so, far more than telling you call Fido Services for Change Address, and just plain counterproductive. My Account on fido.ca is really incoherent and lacking. myTELUSMobility.com in comparison far exceeds Fido's as an online tool for clients.Quote:
Originally Posted by MimicZ
Do you know about Rogers? Cuz after Vision most likely they will be the same...Quote:
Originally Posted by harrytse
only that they introduced a new online tool last year, and looks to be very comprehensive.Quote:
Originally Posted by MimicZ
They have a Flash-based demonstration on their website.
http://www.shoprogers.com/customerca...ne-billing.asp
Hopefully Vision 21 is a step in the right direction in making fido.ca more coherent, and not a just a bunch of outsourced applications slapped together, or at least not be so obvious about it.
Very intresting thanks!Quote:
Originally Posted by harrytse
screw the csr's, i'd want to be able to do changes myself.
the AMDOCS billing thing Rogers has is cool.
Suppose for whatever reason your phone was cut off because you paid late for whatever reason.
Only with Rogers, you can call them up, talk to the IVR, make a credit card payment, and within 5 minutes, your phone is automatically up and running again. Telus/Fido dont work that way yet.