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Type: Posts; User: Samwise Gamgee

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    Apple contacting customers directly?

    I heard another agent say that some of his customers are being called directly by Apple in order to push their payment plans for the new iPhone launch. Has anyone witnessed this?

    Doesn't feel much...
  2. 'Speakeasy' would be a cute name. In all...

    'Speakeasy' would be a cute name.

    In all honesty though I think you'd want something as bland as possible. You want people looking for the Verizon name.

    Something vaguely unobtrusive like...
  3. I also heard that there is a requirement that...

    I also heard that there is a requirement that A-stock sales must be less than 10% or other commissions are cut; is that what you heard too?
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    Same. Halting all orders on the iPhone 4, going...

    Same. Halting all orders on the iPhone 4, going very low on the 4s, and trying to make sure that I have practically no 5's that are over 15 days old at the time of announcement. In the past VZW has...
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    If they stop the sales of A-stock inventory,...

    If they stop the sales of A-stock inventory, that's going to be putting a few companies out of business, and tripling the number of handsets that end up in landfills. So wasteful.
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    We're allowed to sell them but elect not to stock...

    We're allowed to sell them but elect not to stock them. I special order them if customers must have them. If we're going to stock it, Apple requires us to have live demos in the store (like the...
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    When we started selling the Merge, HTC was...

    When we started selling the Merge, HTC was handing the warranty directly, but have since handed it off to FRU. There have been no problems with customers getting them warrantied.
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    Is that your way of saying you pay an arm and a...

    Is that your way of saying you pay an arm and a leg? :)
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    Jenna, Commissions are split among the reps...

    Jenna,

    Commissions are split among the reps working on a floor that day. If a phone sale yields $100 in commission and four reps are working together, each rep gets $25 for the sale. This means...
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    Yeah, eRoes uses a Java script to interface with...

    Yeah, eRoes uses a Java script to interface with the sigpad, so I'm pretty sure you have to at least use that brand. I know the VZW-created ordering website where we get them lets us choose between...
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    I've been with CSOKI for eight years, and in that...

    I've been with CSOKI for eight years, and in that time, I've made good money, had a lot of fun, and made very good friends.

    Being an independent contractor never bothered me. I make enough money...
  12. Larry, they just 'slip in' at any random time of...

    Larry, they just 'slip in' at any random time of the day. I understand your frustration.
  13. Maybe he was thinking of call center reps that...

    Maybe he was thinking of call center reps that want to apply for a transfer to a floor rep position? ::shrug::
  14. They appear periodically but sell out within a...

    They appear periodically but sell out within a matter of minutes. You just have to be lucky, I think.
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    I've had no problem moving them, especially to...

    I've had no problem moving them, especially to people who are coming from broken/damaged phones. The solid aluminum housing makes durability a good selling point.
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    This one happens nearly every day. Me: What is...

    This one happens nearly every day.

    Me: What is your mobile number, please?
    Customer: The main number on the account is...
    Me: Is that your mobile number?
    Customer: No...
    Me: What is your...
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    I just say, 'the computer won't even let me...

    I just say, 'the computer won't even let me process the upgrade without the balance being paid first'. They can yell at my computer all they want, good luck with that...
  18. Sen. Bernie Sanders (I-Vt.) ignited the firestorm...

    Sen. Bernie Sanders (I-Vt.) ignited the firestorm last October when he recommended the FCC either block the transaction or impose extensive conditions to address competitive concerns and the...
  19. They don't really do repairs any more. They just...

    They don't really do repairs any more. They just determine whether the phone defect is a warranty issue or not and swap the phone out if it is.
  20. Mike, I have heard stories such as yours from...

    Mike,

    I have heard stories such as yours from other markets. I've been lucky to work in the better ones, I suppose. The only penalty I've witnessed for late paperwork is the witholding of the...
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    In my experience (as a rep), employee discounts...

    In my experience (as a rep), employee discounts on handsets are only applicable when the handset is purchased at full retail, and is superceded by activation discounts... in other words, you can't...
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    Heh. Funny story concerning the EnV - I'm a...

    Heh. Funny story concerning the EnV - I'm a Verizon rep, and a coworker of mine, when he carried the EnV, had quite an interesting sales pitch - he'd pull his phone out of his pocket, toss it across...
  23. Oh, considering our agent rate plans - they're 10...

    Oh, considering our agent rate plans - they're 10 bucks a month for 1500 minutes and unlimited text. Data features are half off, so my phone + blackberry service runs me $25/mo.
  24. I'm another Cellular Sales (CSOKI) rep, and I'd...

    I'm another Cellular Sales (CSOKI) rep, and I'd like to throw my two cents in.

    I don't have experience working for any other indirect retailer, so this will be about Cellular Sales alone.

    I...
  25. Apparently, Stuart, everyone else here is a saint...

    Apparently, Stuart, everyone else here is a saint and are free of sin, and you're going to burn in hell for all eternity for sneaking a soda.

    I must confess to a grave sin - once, when I got off...
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