Search:

Type: Posts; User: B407

Page 1 of 10 1 2 3 4

Search: Search took 0.11 seconds.

  1. All mobile carriers in Canada perform hard...

    All mobile carriers in Canada perform hard inquiries when opening accounts for customers who have no prior history with them. If you're an existing customer, then it rarely even touches the credit...
  2. Replies
    97
    Views
    5,264

    Also as a former Apple employee, there was an...

    Also as a former Apple employee, there was an initiative at one point to proactively replace phones that had physical damage for free, even if it was caused by the user. They did this to generate...
  3. SLA for transcripts is 30 days and you have 90...

    SLA for transcripts is 30 days and you have 90 days to dispute any charges.

    And totally agree, anyone who is dissatisfied with their service provider should leave.
  4. Replies
    97
    Views
    5,264

    The OP said he told the rep that he needed data...

    The OP said he told the rep that he needed data to work. You don't need Apple specific knowledge to know that. Every CSR should know that. Further more they are trained to ask questions to determine...
  5. Replies
    97
    Views
    5,264

    This particular inquiry does not require device...

    This particular inquiry does not require device training. Any CSR that has been allowed to take calls should be aware that blacklisting a phone does not allow for any connectivity.

    However,...
  6. There are never any deals during christmas time. ...

    There are never any deals during christmas time. Usually just handset sales, and short term incentives like waived activation fees or some sort of credit for one or two months.
  7. FIDO If Fido offers the same thing as Rogers and vice...

    If Fido offers the same thing as Rogers and vice versa what would be the point of having two brands?
  8. Replies
    97
    Views
    5,264

    No one is disputing the fact that the Rogers reps...

    No one is disputing the fact that the Rogers reps made a mistake here. However, Rogers is not the reason why the phone has gone missing. In addition Rogers has no obligation to protect your phone...
  9. Replies
    97
    Views
    5,264

    In addition you called Rogers after you sent the...

    In addition you called Rogers after you sent the finder's fee message to your phone. Whoever has possession of the phone would've seen the message regardless of whether the data was working because...
  10. Rogers piloted this for quite some time by...

    Rogers piloted this for quite some time by pulling call centre retention reps and placing them in stores on 3-6 month contracts. They decided recently to hire retention reps to staff the stores...
  11. FIDO The credit check is run off the same information...

    The credit check is run off the same information and database but what the customer is actually eligible for will differ between the two brands for medium to high risk customers.
  12. They are referred to internally as retention reps...

    They are referred to internally as retention reps but to the customer they appear just as regular reps but they have access to everything retention does and will perform retention duties if a...
  13. FIDO Best Buy and Futureshop is the worst example of a...

    Best Buy and Futureshop is the worst example of a successful dual brand strategy.

    Also why would Rogers offer a premium phone with both a lower monthly price plan and a lower subsidized cost? ...
  14. Rogers has been rolling them out over the past...

    Rogers has been rolling them out over the past year. In the Toronto area, I believe the campus store, York Mills, and Scarborough Town Centre have them in place already.
  15. Some corporate stores have retention reps in...

    Some corporate stores have retention reps in store and if you have any existing Rogers services they may discount some of your existing services in order to entice you to sign up for an additional...
  16. Replies
    209
    Views
    12,139

    No you don't

    No you don't
  17. Replies
    209
    Views
    12,139

    Indeed. Back in the day you would be assigned a...

    Indeed. Back in the day you would be assigned a different number while roaming. However, carriers quickly abandoned that when the technology advanced and nobody complained.
  18. I think the issue is that the phone is not...

    I think the issue is that the phone is not allowing the tethering functions. A lot of phones send a "signal" when the tethering function is activated to check your account to ensure that tethering...
  19. None of the Big 3 carriers care about prepaid. ...

    None of the Big 3 carriers care about prepaid. If you want a nicer phone, any phone that Rogers offers can be used on prepaid as long as you buy it outright. Alternatively you can also acquire your...
  20. Exactly, you choose not to use all the avenues...

    Exactly, you choose not to use all the avenues available to you. Its not the same as having no recourse at all when you've been legitimately wronged.
  21. Replies
    16
    Views
    1,111

    Corporate stores are supposed to give out SIM...

    Corporate stores are supposed to give out SIM cards for free when the SIM is activated in store (prepaid activations excluded). An activation can simply be an equipment change or an activation of a...
  22. Replies
    209
    Views
    12,139

    You have yours configured for MB/SK. The rest of...

    You have yours configured for MB/SK. The rest of the country doesn't get those deals.
  23. Replies
    209
    Views
    12,139

    You definitely calculated that one wrong. I...

    You definitely calculated that one wrong. I don't believe there is a 5GB option but a Shared 6GB option with BYOD is about $155 per month.
  24. Replies
    6
    Views
    1,054

    1. Generally any price from a 3rd party retailer...

    1. Generally any price from a 3rd party retailer that is lower than Rogers own pricing is for new activations only as the retailer is discounting the price right at the register. With hardware...
  25. Replies
    209
    Views
    12,139

    There are some people who have really old plans...

    There are some people who have really old plans that would actually see some savings from share everything plans or at least end up paying the same amount but those people are in the minority. Even...
Results 1 to 25 of 250
Page 1 of 10 1 2 3 4