I called Audiovox today to find out when the next firmware upgrade will be avalible. It's avalible! I was told my provider "Verizon" has it and Audiovox does not know why it has not been offerd for install yet. After a hour on the phone explaining this to many Verizon reps I gave up since each time I was told Verizon does not have the firmware upgrade yet from Audiovox and when they do they will let me know.... and I should check back in a couple weeks. Yes this pissed me off! The phone seems like a nice phone if the simple problems get fixed ASAP.
I have tried this way, TWO forms Verizon reps can fill out that Verizon has is to get things fixed
1) "Verizon voice of the customer"
2) "Trouble Ticket"
and it does not seem to get much action...yet.....but I am getting credit to my account for Verizion not fixing it.

Check a post I started called "Want Verizon to fix it?" for more details on the forms.
http://tinyurl.com/ysbag

Anyone have a differnt angle to shake Verizon's tree to get the upgrade?