This week there was a reception issue around here and I had to call CS a couple times. I got some very helpful reps (granted they couldn't figure out the problem at first) but they took the time to go through every possibility. After getting the software update, and ruling out all possibilities, they put a very helpful tech on the phone who documented the problem and where everything was occuring. Here it is 2 days later and the problem was solved, and a rep from Verizon called to make sure everything was taken care of and that I was satisfied. Many people may claim that CS is only of minimal significance when choosing a carrier but I disagree. I also give Verizon major thumbs up for having US based customer service reps who actually use Verizon service and know how the phones work. I remember with Sprint, I always had trouble understanding the reps, and they would always ask me to repeat things. It's pretty hard to diagnose problems when you've likely never seen the equipment you're troubleshooting. For those that have had problems with Verizon CS, I recommend hanging up and calling back. Also, being calm and patient on the phone goes a long way. A word of advice for others who may notice a reception problem, drive around the area if possible to find the extent of the problem or perhaps the root. I know where the local Verizon tower is and the techs appreciate when I can detail what I see and where.