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I've climbed a cellphone tower
it's as the name implies, a corporate owned stored.Originally Posted by bustafone
Phone Collector
in other words its a REAL Tmobile store........ why would they call it that? what is corporate about the 77 st and Broadway, or the 42 st and Mad. but you guys are right, TMo reps are told not to bother the geeks playing with the devices. because after 5 minutes they themselves would feel weird paying so much attention to a phone in from of somemany people and leave the store in shame.
Last edited by bustafone; 11-07-2006 at 06:43 AM.
I've climbed a cellphone tower
Not to defend bad sales reps, but I've noticed that a lot of their attitudes come from dealing with certain clientele.
For example:
Where I live, I'd say there are at least four corporate T-mobile stores within a two mile radius of me. The closest one is in the downtown area that has mostly ghetto(for lack of a better term) clientele and kids. I called numerous times to make sure that they would activate my line with the corporate discount on an 8801 because it's quicker to walk in. They said that they would do it as long as I qualify. After spending 45 minutes waiting for a rep because it was so busy, I finally was able to speak to a rep that said she would call corporate activations to confirm what I said. She came back 5 minutes later and told me that I was wrong; which I knew to be impossible because I called corporate activations on a few occasions to double check as well as before I actually went to the store. I even called them while I was in the store and I was told I could recieve the discount right after the rep said I was incorrect. At that point I asked the rep if she wanted the activation or not because I knew I could get it somewhere else. The rep said that she was willing but it was upto her manager and said she would ask. After another few minutes, the rep was nowhere to be found and then I had to goto the manager. The manager gave me the same story about how I could get the phone at $550 on a 2 year after I was on the phone with her no more than 3 hours prior and she told me that she would do it with the discount. After an hour of waiting and then being lied to by a rep and a manager, I straight out asked if she was going to activate my line with my corporate discount or not. She told me "No" as if I were a dog that made an accident on her floor and I walked out.
I then called the next closest corporate store and was told by the rep that she could do it no problem and took my name down to hold the phone. This particular store is in a more trendy and affluent retail area and deals with a totally different type of clientele. I showed up a few hours later and asked for the rep. Not only did she remember my name, but the box had my name and number on a post-it. She then asked me where I worked, what discount I get, transfered contacts, and activated my line in less than 30 minutes. Great service and very quick. But then again, this particular store is probably the best and known for being the best in metro Boston.
But my point is that service can get really spotty depending on your customers. After getting beat up by them everyday, even a good rep can get jaded. But I blame the managers for letting it get to such a low level of quality service. Every customer that leaves pissed can add up to countless activations lost.
Phone Collector
I love my official TMob store in the mall, usually busy, and the sales people don't bother you, and the phones work, with internet and everything
I've got more phones than fingers
Never been a big fan of opening accounts in-person. The stores need to photocopy my passport, DL, etc and yet they never have the data retention policy, or how the data/copies will be kept secured, etc. Seems more like they keep them in files cabinets in a backroom. Whereas online or on the phone, you don't need to show any ID so I prefer it.
T-Mobile stores are very consistent in design and appealing. Rarely visit them, but when I do I don't waste their time pretending I am going to buy something or do payments or ask questions. When approached, I nicely inform I am a customer with no intention of buying anything lol.
Although some employees are so nice and helpful, makes me wish I started a relationship so when I do have problems I could visit them. Then again I rarely have any problems with T-Mobile, so would never visit. T-Mobile is great!
Post Machine
I noticed that ever since I been a T-Mobile customer, their stores are always busy with customers, while when I pass by Verizon Wireless, and Cingular stores, they are not busy enough and the workers are just standing around talking to each other. Sprint stores also seem to be quite busy.
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Speed achieved using T-Mobile Samsung GS2
Banned
At the mall near where I live it is Verizon and Cingular who have all the customers, where the TMobile store will only have 1 or 2 customers.
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