not to be "_______" (fill in blank, can't find word), but did you follow the steps for the bluetooth manual. First, I believe you have to turn on the bluetooth device for pairing mode. Then you search for the bluetooth device with your phone (manual for instructions). After, you need to connect to the device and you should also need to enter a passcode of some sort. After that you should be able to connect the blue tooth device. What kind of bluetooth headset did you buy? I have a jabra 250v and it worked fine for me. I used the bt150 before but it was very loose on my ear that I felt I would drop it so I upgraded to the one that goes behind your ear. Any one have any comments on that?