Official Sero Thread Part 2

[b-hound]

OK... so I just called today to get some credits on my bill... and I decided to give it a try and get my friend - a current Sprint customer - changed to the SERO plan.
Well... I GOT IT !
that was acomplished by spending about 90 minutes on the phone.
The first representative I spoke with ( not in the US ) was really helpfull but was not able to set up the plan - he did try though.
The second representative - in the commercial accounts departament - gave me the speech that this is only done through the site and that If I was on the SERO plan as a current sprint customer... the person that did it would be in trouble blah blah blah...
she was no help so we told her to send us over to retention...
The retention Rep gave us a bit of trouble... but after a little while and asking about the ETF we got it... and he set up the plan for my friend...

YAY...

I gotta say... it's hard... but it's possible !

[pdawg17]

I got the 700p back in Oct. I wish that id waited as i see the blackberry now has FREE web and data. Back when i purchased the bberry data plans were costing 19.99 on SERO. Was this a recent change?

In October when you picked the Blackberry online did it say "$19.99"? I wonder if the free data is the "non-Blackberry" data plan but it just picks it for you...do you know for sure it is free Blackberry data?

[bthonar]

i just got a blackberry and have been trying to figure this out as well any help is greatly appreciated

[NYC_nigel]

In October when you picked the Blackberry online did it say "$19.99"? I wonder if the free data is the "non-Blackberry" data plan but it just picks it for you...do you know for sure it is free Blackberry data?

I specifically remember seeing balckberry data plan 19.99. Now it doesnt appear but says free web data etc. Just wondering if anybody had insight on this.

[bthonar]

I am trying to resolve this also, I have been transfered from one person to the next each with less and less intelligence as I try to get data for my blacknerry

[rho928]

I got the 700p back in Oct. I wish that id waited as i see the blackberry now has FREE web and data. Back when i purchased the bberry data plans were costing 19.99 on SERO. Was this a recent change?

Isn't the Blackberry phone requires the BlackBerry Unlimited Data Pack @ additional $39.99 / month to access the email and web which is NOT included in the SERO plans?

[Slackeyed]

My wife has a Sprint line that has expired (November), I fired up a new Sero plan for her in my name, and she would like to keep her old number. We will cancel her phone and transfer her old number to the new Sero line (and presumably cancel the number the new Sero phone came with).

*2 tells me that we have to go to a Sprint store and fill out the transfer of liability forms. Does that sound right?

[NYC_nigel]

Isn't the Blackberry phone requires the BlackBerry Unlimited Data Pack @ additional $39.99 / month to access the email and web which is NOT included in the SERO plans?

That was why i asked. When i signed up for my 700p it was listed at 19.99. Now its gone.

[Gumba101]

My wife has a Sprint line that has expired (November), I fired up a new Sero plan for her in my name, and she would like to keep her old number. We will cancel her phone and transfer her old number to the new Sero line (and presumably cancel the number the new Sero phone came with).

*2 tells me that we have to go to a Sprint store and fill out the transfer of liability forms. Does that sound right?

You would be doing a port not a transfer of liability. Transfer of liabilty is switching owership of an account.

[bojackr1]

My question is about insurance on the new phones ordered online through SERO, how do you get insurance incase it's lost stolen or needs repair? When you activate the phone do you have to add it to your plan?

[ssaifull]

My question is about insurance on the new phones ordered online through SERO, how do you get insurance incase it's lost stolen or needs repair? When you activate the phone do you have to add it to your plan?

I think you would have to call customer service and have it added on afterwards. As long as you do it within the first 30 days, they shouldn't have any problem adding insurance.

[sfnow]

How do you get the SMS for only $5 for 1,000? Can you buy at inphonic and get that?

I walked right into a spring corporate store in Southlake, Tx on Monday and signed up for the current SERO plan using savings@sprint.com. I printed out a copy where I had selected my phone(700wx) and the plan details on it. The host at the store said they could take care of me in store. Then when it was my turn, the store rep took great care of me, ran a credit check and then set me up just like the plan on the piece of paper I showed him.

Service plan says:

EVDO casual rate plan
IP Basic-required for vision access
phone activation fee
1000 2way sms $5
wlnp waive activation fee credit
wlnp reactive off first mnth svc cr
2 yr term contract with 200ETF
F&F_500ATM_UNL N&W_7PM M2M $30
+Sprint PCS voicemail with callback pkg
extended local calling
call forward- all calls
call waiting
$3 sprint eq service and repair program

Billin
Estimated monthly bill: 43.00

And I called and confirmed I have free data and voice roam as well.

So I dont see why you couldnt do all this in a store.

[chnky18]

How do you get the SMS for only $5 for 1,000? Can you buy at inphonic and get that?

I have no clue about inphonic as I posted I went to my local store in Southlake, Tx and they did everything for me instore. I told the gentleman that it said 10 for 1000 on regular site and that is what I wanted and then he showed me that and I said ok that works too.

[PhonySteve]

I researched the SERO Program, as it has been updated effective 12/03/06.
The following is a list of the changes:

- Nights and Weekends begin at 7:00PM instead of 9:00PM

- Tier charges changed from $5.00 per 50 minutes to $5.00 per 30 minutes

- Overage charges changed from $0.10 per minute to $0.20 per minute

The update stated that customers activated on SERO plans before 12/03/06 will not be impacted by these plan changes. Customers can change from an old SERO plan to a new SERO plan if they renew their Subscriber Agreement. Mobile to Mobile does not seem to be included.

Did they state how one would go about switching from an old SERO plan to a new one? Guess one could try calling cs, but the hit-and-miss attempts with activating SERO with cs would also make me believe the same would happen if one were to try and switch SERO plans.

[Griff]

Did they state how one would go about switching from an old SERO plan to a new one? Guess one could try calling cs, but the hit-and-miss attempts with activating SERO with cs would also make me believe the same would happen if one were to try and switch SERO plans.

I did it through ecare no problems