Official Sero Thread Part 2

[brendan007]

i wonder what the trick is. i guess its getting a good rep, ha. oh well i guess im still holding out hope. its a stupid glitch anyways.

[baglady215]

Where did you hear that? Any actual confirmation?

I read that on the sero thread at Slickdeals.

[drkangel80]

I read that on the sero thread at Slickdeals.

There's so much misinformation going around I wouldn't be surprised if someone was able to pull it off.

I got my exchange the old fashioned way. 2 hours on the phone with sprint cs!

[OPD1026]

Thanks for the help. I went to the whereismyorder.com page and logged in with my account information, and this is what I found under "Terms and Conditions": http://shard43.googlepages.com/serotermsandconditions

I saw this page and that's how I knew where to go, but my contract doesn't seem to have the 181-day clause. Where would I find that clause?

Is there any other contract that one would sign with Inphonic? If so, how would I access that?

I don't know about where to find the clause because I didn't get a copy of it since it was electronic. As far as I know you sign a Inphonic and Sprint contract when you sign up. I had problems because I changed phone number and plans after signing up. (long story) Tks to HoFo I learned about this ETF and called Inphonics. I got some Indian guy who I could tell was reading off of a computer screen answers to my questions. I wanted to return the phone but was outside my 30 day window. I asked to talk to a supervisor and she extended my grace period and put notes into my account that I would be returning the phone late, but that I was not to be charger an ETF. So far so good, I have received a credit on my credit card for returning the phone. We will see about the rest, but so far so good.

If you want specifics I would recommend calling, you might have to talk to a supervisor, she could actually reason and understand my situation, instead of just reading predetermined answers to my questions.

So if you call to order a SERO plan with the Fusic, it's $90 with $80 instant rebate = up front cost $10? That would be good. I'm looking to do this with least possible up front cost.

No, if you order a Fusic from SERO it is $10 total that's it. Assuming they still sell it to you since it was listed as only being available until 05/31/07. If you order through Sprint.com it is $90 with an $80 mail in rebated.
Cost through SERO= $10 total (plus tax)
Cost trough Sprint.com=$90 with $80 mail in rebate

[gbf999]

No, if you order a Fusic from SERO it is $10 total that's it. Assuming they still sell it to you since it was listed as only being available until 05/31/07. If you order through Sprint.com it is $90 with an $80 mail in rebated.
Cost through SERO= $10 total (plus tax)
Cost trough Sprint.com=$90 with $80 mail in rebate

The SERO website now lists it as being available until 6/17/07:

For items with single asterisk:

*Device Offers: MOTORAZR, RED MOTORAZR and Fusic phone offers expire 6/17/07

[uroberto]

1.866.250.2221

This worked for me. Customer service is great going through here.

[pepowdylan]

So explain to me how you use this, and why they give out all these emails for everyone to go here.

[gsmseattle]

wow! you missed the 1552 posts before yours?

[drkangel80]

So explain to me how you use this, and why they give out all these emails for everyone to go here.

What is reading like kryptonite nowadays?

[OPD1026]

Sphincter says what?

Hmm I don't know what to tell you if the first 1551 posts and 103 pages didn't explain it well enough.

[primenall]

So explain to me how you use this, and why they give out all these emails for everyone to go here.

Go here it tells pretty much everything about it SERO

Don't worry too much about those guys, they just wanted you to do some reading and searching because all your answers are already here in this thread, so go to that link to SD and start reading and read some more it's all in there.

The answer to your other question is kinda up in the air though, the program started out for just themployees and referrals, but it seems to me that Sprint wants to build up their customer base and get a bunch of good word of mouth for the future. (I mean there isn't too much bad you can say about Sero).

[jay2007]

HELLLO SERO USERS!!!
I Just got signed onto sprint FROM HELIO!!! SWEEEEEEeeeeeT FREEDOM!
I got the SERO500 plan, but on my bill I noticed it says "fair and flexible"I read on some threads that this is normal but I have one question........I talked to the rep when I activated the plan and he assured me it had UNLIMITED text and picture meesaging but when I checked my account online.........I didnt say that..I saw UNLIMITE sprint Vision....and other things....I guess im REALLY new to the Sprint game but can any SERO useres help me out to wether I need to address a customer service rep?

[cheapa55]

HELLLO SERO USERS!!!
I Just got signed onto sprint FROM HELIO!!! SWEEEEEEeeeeeT FREEDOM!
I got the SERO500 plan, but on my bill I noticed it says "fair and flexible"I read on some threads that this is normal but I have one question........I talked to the rep when I activated the plan and he assured me it had UNLIMITED text and picture meesaging but when I checked my account online.........I didnt say that..I saw UNLIMITE sprint Vision....and other things....I guess im REALLY new to the Sprint game but can any SERO useres help me out to wether I need to address a customer service rep?

Yes,they all say they add it in when you call to order but when checking the online account it is not there.

Go to your online account, log in. go to contact us, and then email them about wanting to have unlimited text messaging added:

"To Whom It May Concern,
I just recently received my new phone under the SERO plan and was told that free unlimited text messaging was added to my account. However, when logging onto my account at sprint.com, the text messaging shows 0 included.
I would appreciate it if you can add "free unlimited text messaging" to my SERO plan.

I greatly appreciate your time and assistance.

Sincerely,"

2 days later:

Thank you for contacting Sprint. I will be happy to add Unlimited Text Messages.

I apolozige for not being added Unlimited Text Messages to the account.

I reviewed your account and noticed that Unlimited Text Messages was not added to the Plan. As per your request I have added Unlimited Text Messages to the account effective June 10, 2007. Please be assured that your account will not be charged for Text Message.

We welcome you and look forward to have long lasting relationship with you.

Thank you for contacting us. Have a great day.

[OPD1026]

To the new people, don't forget to get a hold of a friend you know who has Sprint. They can refer you by dialing "#REF" then you and your friend get a $25 gift card.

[brendan007]

i know its in here somewhere but i cant find it-where is the unlimited text/pic/im whatever if you just signed up for sero and it was included for free(on the website)?


thanks