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Thread: No 24 hour customer service?!?!?!

  1. #1
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    No 24 hour customer service?!?!?!

    I just called *2 looking for a CSR, and the automated message hung up on me, saying they close 12am Central time. It's only 9:10pm Pacific time!

    When did Sprint do away with 24 hour customer service? News to me.

  2. #2
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    Sounds like an error. As of this post, it's only 11:29pm Central Time. I handle calls from the west coast, and we have to be very mindful of the fact that they are 2 hours behind us, in the case of doing callbacks. Try the 800 number?

    Keep the Faith,

    Lance







  3. #3
    Join Date
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    Go to the carrier phone numbers section of phonenews.com and see if Sprint has any departments that are 24/7.
    Twitter: Captain2Phones Carriers Used: Sprint PCS, Nextel, T-Mobile, AT&T, Boost Mobile. Phone Manufacturers Used: Samsung, LG, Motorola, RIM, HTC, Sanyo, Danger, Palm, Apple.

  4. #4
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    Sprint used to have 24hr *2 service... one of the changes they made over the years.

  5. #5
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    Sprint CSR = 7am - 1am Monday - Thursday, 10am - 10pm on Sunday.

  6. #6
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    Correction: It's Monday - Saturday.

  7. #7
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    How about go to bed and quit bothering CSR's!

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