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Thread: Filed Insurance Claim but found phone..

  1. #1
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    Filed Insurance Claim but found phone..

    Hello,

    I lost my phone last week so i put a claim on it through insurance.
    Got the new phone.. yet found my old phone at a friends house recently... should i return the new one (although it is used) back?

    Thanks

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    You're out of luck. Once claimed on insurance, the phone is unable to be activated, ever. Have fun breaking it or something, at least get some enjoyment out of it.

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    icic.. doh.. thats no good.. =(

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    take it apart, take pictures, and make it a science project. Then post it on the forums.

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    Tape it to a firework.
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    Melt it! That'd be fun.

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    Legally, the insurance company owns it and you should send it to them... They'll probably even pay for shipping.

    But otherwise, sell it for parts or keep it as an emergency 911 phone.
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    Quote Originally Posted by zazzified
    Melt it! That'd be fun.
    You reminded me of Phoebe's crazy half-brother (played by Giovanni's Ribisi) on Friends. He melted a plastic spoon, her phone and a fire extinguisher hose.

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    Actually, no since it's a recovered phone call assurion/verizon and let them know, they will make ammends.

    (personally call asurion first)

    in their t&c's it makes this statement

    Any recovery of lost or stolen property will accrue entirely to our benefit.
    I have no idea what that means.
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    Quote Originally Posted by Budman17r
    Actually, no since it's a recovered phone call assurion/verizon and let them know, they will make ammends.

    (personally call asurion first)

    in their t&c's it makes this statement



    I have no idea what that means.
    Lmao.

    About a previous statement....if you claim your phone is lost or stolen and you really did lose or get it stolen how do you expect to ship it back to them? Lol

    If you report it lost or stolen the ESN of the old phone gets put on a stolen ESN list which prevents it from being activated again. I have actually had unactive FRU ESNs be stolen list. I'm not sure if tech support can take it off but they told me there was no way they could.

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    Quote Originally Posted by kakarotthemonky
    Lmao.

    About a previous statement....if you claim your phone is lost or stolen and you really did lose or get it stolen how do you expect to ship it back to them? Lol

    If you report it lost or stolen the ESN of the old phone gets put on a stolen ESN list which prevents it from being activated again. I have actually had unactive FRU ESNs be stolen list. I'm not sure if tech support can take it off but they told me there was no way they could.
    The official expectation (realistic or not) from the insurance company, which is likely at least in their fine print, is that for any replaced phone if the stolen/lost phone is recovered/found it is their property and should be turned over to them--doesn't really seem weird.

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    Quote Originally Posted by kakarotthemonky
    Lmao.

    About a previous statement....if you claim your phone is lost or stolen and you really did lose or get it stolen how do you expect to ship it back to them? Lol

    If you report it lost or stolen the ESN of the old phone gets put on a stolen ESN list which prevents it from being activated again. I have actually had unactive FRU ESNs be stolen list. I'm not sure if tech support can take it off but they told me there was no way they could.
    I dont know about FRU ESNs but the Tech Support can remove reported stolen ESNs from the negative file list by the owner of the phone..
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    Quote Originally Posted by Comrade DM
    The official expectation (realistic or not) from the insurance company, which is likely at least in their fine print, is that for any replaced phone if the stolen/lost phone is recovered/found it is their property and should be turned over to them--doesn't really seem weird.
    What makes the expectation much more unrealistic is that there really isn't a mechanism in place in their system to take the phone back... If you broke your phone, they send you an envelope with a case # on it to get it properly sent back and dealt with... If you lost the phone, they don't send you this envelope, and have no procedure for dealing with it or sending it to the right place if you send them the phone later. You'll never get it back, but likely because it ended up in the mailroom trash can, not because Asurion actually checked it back in.

    By the way, former coworkers of mine had scammed insurance before by putting a phone on their acct, claiming insurance, then putting the old phone back... The phones still can be activated... The problem I always pointed out to them (and was ignored on) was that the ESN is flagged by the insurance company so that it can't have another claim made on it. I'm pretty sure what put a stop to it was someone's customer getting denied on their insurance claim... Fortunately, it wasn't MY customer, or I'd have had someone's head...

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    Quote Originally Posted by CSOKI Mike
    What makes the expectation much more unrealistic is that there really isn't a mechanism in place in their system to take the phone back... If you broke your phone, they send you an envelope with a case # on it to get it properly sent back and dealt with... If you lost the phone, they don't send you this envelope, and have no procedure for dealing with it or sending it to the right place if you send them the phone later. You'll never get it back, but likely because it ended up in the mailroom trash can, not because Asurion actually checked it back in.

    By the way, former coworkers of mine had scammed insurance before by putting a phone on their acct, claiming insurance, then putting the old phone back... The phones still can be activated... The problem I always pointed out to them (and was ignored on) was that the ESN is flagged by the insurance company so that it can't have another claim made on it. I'm pretty sure what put a stop to it was someone's customer getting denied on their insurance claim... Fortunately, it wasn't MY customer, or I'd have had someone's head...
    Again, I believe the official expectation (realistic or not) from the insurance company, which is also likely at least in their fine print, is that for any replaced phone if the stolen/lost phone is recovered/found they (the insurance company) would be contacted so that they could follow-up with any necessary information/actions (perhaps send out a pre-paid return envelope, perhaps direct the customer to turn the phone to a local VZW corporate store, or perhaps something else).

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