Can we get an "Official" bug list together?

[justinisloco]

my phone has been locking up at random moments...

like if im sending a text, and when i exit out of the inbox, the phone locks up, the screen stays lit, but the keyboard doesent, and my phone sort of resets itself. 20 seconds later, without seeing anything on screen, it goes to the main screen and you see that the 3G turned into 1X and 5 bars went to none, and then returns to normal. This has been happening much more than usual lately

[sh6ne]

I'm glad I found this forum so that I can let loose my Helio hate. It didn't start out as hate, it actually started out as love. When the Ocean was first released, tech editors all over the net were creaming their panties over the Ocean. Needing a smarter phone (I was using a Razr for a year), I jumped on the bandwagon.

The fact that Helio had a total satisfaction guarantee made it a no-brainer for me. I didn't port my Verizon number - thank God for that (more on this later).

So my Helio Ocean arrives. I call and activate it and all is going well so far, but things went terribly nearly right away. I could send text messages to Verizon, but I could not receive them.

I call tech support immediately. Of course, they can't help me so they give me some code and tell me to call back in four days... Now, seeing as how 90% of my family and friends are on Verizon, this phone created a cellular catastrophe.

I call back four days later. I'm on the phone with tech support for literally an hour. I went up three or four levels and they still could not resolve it. They tell me it's a "network problem" and to call back in a week. On a side note, they were surprised that I wasn't having any other problems with the phone - this made me feel real confident about this phone company (sarcasm). It was now going on week two and I was close to losing my total satisfaction guarantee, so I decided to cancel my service and send the phone back.

I sent the phone back... I was supposed to get a refund between three weeks and 6 weeks or something... Three months went by and I still did not have my refund... Month four rolls around and now I'm pretty pissed that I still do not have my $301 credit.

I called five or six times and they kept giving me the run around... "Oh it went through..." "Yeah you should be getting it"... "Let me flag this for a higher level"... etc etc etc... I heard it all.

I did not receive my refund or any generosity on their part until I called the corporate office in Los Angeles. Yeah, that's some good business.

Basically, this phone company is a joke... The reason they have such bad customer service is because their phones pretty much suck. How is the customer service going to solve bug/ tech related issues? The problems lie with the products and not with the people. You see they are intimately involved.

Anyways, it's funny how they are offering all inclusive for $99 but you don't see their total satisfaction guarantee anymore... What a strange coincidence...

My friend got a Helio around the same time and left around the same time as me. They would not let him take his number back to Sprint. He had to call the FCC and the corporate office before they'd let him pay the cancellation and port his number back.

[MSU Action Man]

I am sorry your stay with Helio wasn't a pleasant one... I have had my fair share of problems also, but all were worked out with a little elbow grease. Either way I noticed you mention the Total Happiness Guarantee was gone... but I was able to find it quite easily here:

http://www.helio.com/page?p=return_policy

I'm glad I found this forum so that I can let loose my Helio hate. It didn't start out as hate, it actually started out as love. When the Ocean was first released, tech editors all over the net were creaming their panties over the Ocean. Needing a smarter phone (I was using a Razr for a year), I jumped on the bandwagon.

Anyways, it's funny how they are offering all inclusive for $99 but you don't see their total satisfaction guarantee anymore... What a strange coincidence...
My friend got a Helio around the same time and left around the same time as me. They would not let him take his number back to Sprint. He had to call the FCC and the corporate office before they'd let him pay the cancellation and port his number back.

[lil' is 300]

1. Screen is black when I use the slider. Screen only turns on 5% of the time now.
2. All the buttons on the front of the phone have stopped working, I can't check text messages, make calls or even use the phone!
3. Absolutely horrible reception in my area.

I was suckered into buying Helio when a friend of mine who works @ Helio recommended the Ocean as my new phone. Ironically, we both regret ever buying this piece of junk.

I have a new RMA'd Ocean on the way which I will be putting up for auction...followed by a call to Helio management to get out of my contract because I have NO service whatsoever in the new area I moved to. I better not have to pay a cancellation fee because of this!

...I see a long battle ahead of me, but it will NOT end with me being a Helio customer. I'm going back to Verizon where I should have stayed in the first place.

I've owned a lot of phones in the past and this is by far the glitchiest, poorly constructed phone I've ever owned.

[Kill3r24]

Faster rendering while typing.