Business customer care can take care of this. The regular ATT CS won't have a clue, if that's who you spoke with. Keep trying.
Originally Posted by MagicCowInUse
I am guessing this forum doesn't see this question very often. How do I REMOVE a FAN number?
I currently work with a new company which offers a higher discount. I have talked with multiple customer service people and nobody can figure it out. My company gave me a website to go to, to sign up, but I get an error after my information is entered. It basically says that the FAN numbers do not match. My guess is I need to delete the one before I can continue to apply for this one.
Does anyone know how the Retirement Systems of Alabama (RSA) FAN discount is supposed to be applied. ATT told me it was only eligible on the main voice line only. I know someone that got the discount applied to their text. Is anyone else getting the RSA FAN discount for text, data and/or second line? Thank you!
I got a FAN discount(10%) and my bill shows the discount applied to the main line voice plan but no discount for either mine or the wifes data plan (2gb data). AT&T says it has to be the 3gb data plan or higher. truth?