Did you push the SIM card all the way in until it "clicked". It's similar to inserting the memory card into the phone.
I recently picked up a new w580i from here for one of my friends. Anyways, I also grabbed a Rogers SIM card, and he just activated it on Friday. On Friday and Saturday, there were no problems at all, except he mentioned that the battery would die out quite quickly. I told him that is probably just a common thing, and after conditioning it a little more, it should be fine, and that he should let the battery die completely before charging it for the first few times now.
Anyways, just today he mentioned to me that he was getting a really odd problem since about 6-7 on Sunday evening. He turned on the phone, and it said "Insert SIM card. Or press blah blah to play phone demo." So he turned it off, took out the sim, and put it into another phone, and it worked fine. Then he put it back into his phone, and it was working fine for a while. Then all of a sudden, again the same insert SIM screen came up. Then a little while later it started working again.
Is this a common problem? Does anyone know how he can fix this? Also, the seller purchased the phone from a hardware upgrade, and the only receipt that was provided to me from him was the Debit slip from the store that showed where and how much he paid...not really any real info about the phone on it. Would this still work if we took the phone to Rogers and asked to get it serviced for the warranty?
Thanks in advance for any help!
Hey,Originally Posted by randomtask77
Well I did ask him if the SIM was in properly and he said yea, since it worked fine then stopped, then worked again. I haven't actually put it in myself though. But this is what somebody also told me in the Rogers section of the boards...so I'll ask him about that today. I was just wondering if maybe it could be something else, but apparently it's either that it's not in fully...or the SIM is damaged (which I reallly doubt).
What happens is people slide the SIM in but it doesn't click. So when they put the battery in, the SIM is being held 'in' by the battery which doesn't really seat the SIM on the contacts properly. So you get the "Insert SIM Card" message every now and then.
From what I heard, it's slightly difficult as you need fingernails to push the SIM in completely.
Thanks guys. I talked with my friend earlier today and told him about this. He kept insisting that the SIM was already in properly, but I just kept telling him to take it out, put it back in, and keep pushing till you hear/feel a click. He ended up doing it, and said he pushed it in using the battery cover (lol)...and voila! It worked. So yeah, I guess that was the problem after all. Thanks again!!!
Glad to hear that was the issue. Now all you have left to do is call your friend a noob for a week as punishment for not listening to us/you .Originally Posted by bigasif
Haha, already started thatOriginally Posted by darkninja
But yeah, really appreciate all the help I get from the HoFo community...never seems to let me down with any questions or (cell-phone related) problems I get lol....thanks again!
"replace sim or play demo" message and other issues.
I am the owner of a Sony EricksonE w580i which I am very happy with.
However 2 days ago, out of the blue after sending a text I was faced with the message which I had never seen before. " REPLACE SIM OR WATCH DEMO"
Despite playing the demo several times and taking out and replacing the sim several times, I was faced with the fact that my phone was locked.
On replacing the sim I noticed that it was pushed into position by the battery itself, thats the way it had been set up by the Orange Shop. so it was like on a spring and the battery was pushing it into its working position.
And this is the root of the problem. The sim card has to be pushed home until it clicks into position. I have small fingers and I still could not push it to its fully seated and clicked position with my fingers alone.
eventually I managed to do it using the edge of a small screwdriver, but even then it took several tries before it clicked home. I believe this is a flawed design as it is not easy to do by any means.
And yet using the battery to push the sim to the seated position is the way it was et up for me at point of purchase and this also gave adequate contact for me to get uninterrupted use for several months. But this is NOT correct, the Sim must be clicked and locked into position so it is no longer movable on the spring mechanism.
Once it was clicked home - Hey presto ! like magic, everything worked perfectly, only had to reset the date.
However, and quite worryingly, when I called the Sony Erickson help line befor I found the magic solution, I was advised that to overcome the locked system and to bypass the dreaded message, I needed to go to the Sony Erickson site, go to support and downloads then click on Update your product software/Update Service.
My friendly support advisor said this would overcome the problem but the downside would be that I would lose all my memory ! I would have to start again, Calender, Tasks, Notes, Contacts. everything.
This would have been a heavy price to pay, for a non solution ! Clearly the advice was a shot in the dark from the advisor !
I had already downloaded said updates as a matter of course 2 months ago so I was sceptical of solution that SE had suggested.
No, this problem is mechanical/circuitry. NOT SOFTWARE !
The sim card is not locked home unless clicked, do not depend on battery pressure. Thus the phone when in "battery pressure mode" may have a circuit or a partial circuit, leaving the user at best to be in my situation to get several months of usage, and then kaputt ! as the circuit is lost and the phone thinks it needs re setting up. and it gives the message you can not get past. or the worst case of continual working /non working scenarios, which are linked to the partial contact and partial circuit.
I think this may also be the route cause behind many other of the problems raised on this forum, ie; Phones turning off, or just a red light, or just a slight vibration, or phone behaving like it's dead, or phone locked etc.
(from other posts it appears all the above issues are are further "encouraged" by a low battery charge) which seems to be a separate quality issue altogether.
So at the end of this ramble - the tip is make absolutely sure the sim card is locked home, be patient, you may have to try many times, but it will click home if you use a tool to assist you, (fingers are not enough) and you may well just solve your problems too.
Essentially I think the phone is a very good mid range phone and this design fault may be hugely tainting its performance /likeability.
If Sony Erickson are listening........? they will correct / make easier the sim card clicking action,
They will also instruct the help desk to give out the "clicking the SIM card home" advice.
Rather than the totally useless - download software advice which will do nothing to create a good circuit, but will ensure lose all your information unless backed up somewhere.
And while SE are at it they should also re work the battery life AND the cover panel removal. To get the back panel off is a nightmare and can lead to creating other damage as such excessive forces are required. Not good at all - BAD COVER DESIGN
Good luck to all. (can't do anything for the cracking keys though)