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Thread: CARE or Telegence

  1. #1
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    CARE or Telegence

    Is Minnesota (minneapolis/twin cities) a Care or Telegence market?

  2. #2
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    Telegence market MWR - Midwest Region
    Low price, Excellent Service, High Quality. Pick any two, but you never get all three.

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    Answer...........
    Quote Originally Posted by JP Whoregan
    Look at your bill. If it ends with three letters, it's a Telegence market. If it ends in a double digit followed by a three digit number, it's a CARE market.

    Telegence: 123456789-BOS or 123456789-WAS

    Care: 123456789-31-001 or 123456789-42-001

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    correction on that btw....

    only reps see the three letter ending in Telegence markets when reviewing accounts; on your bill, it will only have the 12 digit account number.

    Care markets will end in the "001-31" or "001-19", for instance.

  5. #5
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    Quote Originally Posted by petard
    Is Minnesota (minneapolis/twin cities) a Care or Telegence market?
    Why do you care? CARE is an older system being phased out, everything will be Telegence soon, and at this point in time TLG and CARE rarely make a difference to reps (and only then because CARE is buggier and doesn't work as well with our point of sale system) and policy/technology changes.

  6. #6
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    Quote Originally Posted by JP Whoregan
    correction on that btw....

    only reps see the three letter ending in Telegence markets when reviewing accounts; on your bill, it will only have the 12 digit account number.

    Care markets will end in the "001-31" or "001-19", for instance.
    My account has 8 digits only, all numbers. This was obtained from the website, not a paper bill. I am on paperless billing.

    I live in Charlotte NC. Am I Telegence?
    Sold by AT&T to Suncom years ago...returned to AT&T 09-30-07 with Samsung Sync.

  7. #7
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    Quote Originally Posted by Back2ATT
    My account has 8 digits only, all numbers. This was obtained from the website, not a paper bill. I am on paperless billing.

    I live in Charlotte NC. Am I Telegence?
    Negative, you're in the CARE billing system. Telegence account #s are 9 digits.

  8. #8
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    Quote Originally Posted by ATnt-RSC
    Why do you care? CARE is an older system being phased out, everything will be Telegence soon,

    So, how soon can those of us on CARE expect to be migrated, and what kind of screw-ups can we expect?

    Left: iPhone 6+ on T-Mobile. Right: Comcast home internet connection.

  9. #9
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    A matter of months. There shouldn't be too much screwing up, they've been converting CARE accounts for a while.

  10. #10
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    Wirelessly posted (Nokia 9290: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1716; en; U; ssr))

    what system am I on? my area code is 787

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    Wirelessly posted (Nokia 9290: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1716; en; U; ssr))

    Quote Originally Posted by cesierra
    Wirelessly posted (Nokia 9290: Opera/8.01 (J2ME/MIDP; Opera Mini/3.1.8295/1716; en; U; ssr))

    what system am I on? my area code is 787
    I found out. care. Is there any advantage in being on any of them?

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