Abusive Use of Data Cards

[VE9LRN]

Funny thing though....back home there is no SAF.....not even in any Middle Eastern country!

This seems to be the rule in most countries where consumers enjoy a bit of protection from their lawmakers. In North America it's pretty much a free-for-all. Once in a while though corporations get a good slap on the wrist. Our cellcos are now facing a $20 BILLION lawsuit from the most feared lawyer in the country:

http://www.merchantlaw.com/cellular.html

This is the guy they're facing:

http://tinyurl.com/2l5mfz

http://www.reportonbusiness.com/serv...Bmagazine/home

I wouldn't want to be in their shoes. They're toast!

[Sammy740]

I wouldn't want to be taking on BWA/Telus/Rogers legal team.

I wouldn't want to be in their shoes. They're toast!

[audicy]

They market it as Unlimited email and web, NOT unlimited movie downloading/bittorrents/streaming. PLUS, they clearly state that there is an acceptable use policy in effect (just like every other carrier on Earth), and if you somehow don't understand that and think you have some sort of "right" to abuse the network by constant downloading, streaming, playing online games, etc, then I think you SHOULD be cut off immediately and stop ruining it for everyone else. Wireless is NOT a home internet service and is solely meant for email and browsing. I applaud Bell for putting their foot down, and I hope everyone finally sees why providers are hesitant to provide unlimited plans in the first place. There's always some moron who thinks 20GB/month is "normal". (Newsflash: The actual average data usage of unlimited plan holders around the world is between 200 and 600MB's per month)

Regards.

I agree with the above, I think it would be like to going to an "all you can eat" buffet and then complaining that they won't let your table of 10 share one bill and then wanting to fill up a bunch of containers to take home.

"all you can eat" is subject to common sense not intended to abuse as "unlimited web" is also.

The fact that this needs to be explained to some people is realy quite sad and shows of some people's sense of entitlement.

[migo]

Nah, the reason people are upset is because the cell companies try to nickle and dime us. For instance, we sign a 3 year contract with Bell because of the "unlimited" mobile browser, and then we find that the unlimited browser isn't really unlimited, but we're stuck in the contract because we signed for the voice plan that we could have easily gotten elsewhere. While it's legal, the corp is screwing us, so we get pissed. If you're reasonable, people don't complain. The phone companies are generally unreasonable (SAF, increasing cost of VM/CID) so we get pissed off about anything more that's unreasonable, and are perfectly justified in being pissed off.

[JustinCredible]

Nah, the reason people are upset is because the cell companies try to nickle and dime us. For instance, we sign a 3 year contract with Bell because of the "unlimited" mobile browser, and then we find that the unlimited browser isn't really unlimited, but we're stuck in the contract because we signed for the voice plan that we could have easily gotten elsewhere. While it's legal, the corp is screwing us, so we get pissed. If you're reasonable, people don't complain. The phone companies are generally unreasonable (SAF, increasing cost of VM/CID) so we get pissed off about anything more that's unreasonable, and are perfectly justified in being pissed off.

This thread isn't about SAF fees. It's about the few people who wrongly think they're entitled to abuse the network. Once again:

It's unlimited usage for what it is intended to do.

It's unlimited usage for what it is intended to do.

It's unlimited usage for what it is intended to do.

It's unlimited usage for what it is intended to do.

It's unlimited usage for what it is intended to do.

It's unlimited usage for what it is intended to do.

QUOTED FOR TRUTH 100%.

For those that cannot understand perfectly simple english, I will explain:

It's not unlimited for what it's NOT intended to do, which is all CLEARLY advertised.

Peace.

[OCZ]

I agree with i.Fido....and Sammy.....

I just wish they (Bell,etc...) would make it obvious and write it in plain english so we can show it to the csx if they yell at us....

[Sammy740]

All employees selling services for Bell Mobility should be telling AND explaining AND making customers aware of this policy before they sign the contract.

This service has been marketed an email and web browsing mobile solution. I do sell it to rural customers with no other choice; however, I explain the differences in this and Bell Sympatico's DSL.

You can game on it with high latency, you can hitup Youtube (not 24/7), and all that other jazz. Just don't bring the network to your mercy with p2p, BitTorrent, and 24/7 streaming.

I do not want this service throttled (QoS) because some prick wanted to throughput 50GBs of bandwidth. I prefer these users off the network instead of them ruining it for the rest of us.

If the customer wants to do everything on their line, I direct them to Bell Business and start quoting monthyl + install costs of a T1. Most seem to control their usage on their data cards.

[JustinCredible]

I agree with i.Fido....and Sammy.....

I just wish they (Bell,etc...) would make it obvious and write it in plain english so we can show it to the csx if they yell at us....

Isn't it already VERY clear??!

Are you kidding me neo13?


Terms of Service
http://www.bell.ca/support/PrsCSrvWl...Agreement.page





Business on the go website
http://www.businessonthego1.com/engl...cing_cards.asp






Job Aid #1





Job Aid #2






Promotions Echo





Bell.ca
http://www.bell.ca/shop/en_CA_ON/Sme...net.Plans.page










How has it not been made clear to employees to not sell this without telling customers about acceptable usage levels? All of this information was found in under 5 minutes. I sell this to rural customers all the time; however, I do explain the acceptable use policy. You should too if you haven't been.

[EricMammoth]

Well chances are if you're abusing the service, you really need to get a land based internet service. And even then major providers don't offer unlimited. 30GB up/down a month for me on Telus, and I hate it.

[aarononfire]

This seems to be the rule in most countries where consumers enjoy a bit of protection from their lawmakers. In North America it's pretty much a free-for-all. Once in a while though corporations get a good slap on the wrist. Our cellcos are now facing a $20 BILLION lawsuit from the most feared lawyer in the country:

http://www.merchantlaw.com/cellular.html

This is the guy they're facing:

http://tinyurl.com/2l5mfz

http://www.reportonbusiness.com/serv...Bmagazine/home

I wouldn't want to be in their shoes. They're toast!

i wouldn't say he's the most feared lawyer, one of the shadyest maybe
just because he tosses a class action lawsuit at anything he can think of doesn't mean he's good, just greedy

[kocoman]

Has anyone take a look at Rogers new data tiers?

Tier 1 is like 1GB for $65..
to Tire 4 $100 for 5GB

but you will be automatically bumped to higher tier if you go over.

Rogers really trying to milk everyone's money
There will be no abuse to Rogers network because of this.

[JustinCredible]

Basically the Rogers/Bell plans are the same for 99.99% of users. Most people do not exceed 1GB. The only difference is Rogers has finally stopped falsely advertising their data plans as "unlimited" like they did in the past. I think it's better this way. Plus, unlike Bell, you can use your phone as the modem with Fido/Rogers and have the data plan and voice plan together on the same line. Bell and Telus both charge $100 for 1GB of data if you want to tether your phone. Verizon also stopped saying unlimited, and now has a 5GB soft cap.

[tphill]

It's unlimited usage for what it is intended to do.

No, it's not.

Umlimited means "without limits". It's a very clear term.

"for what it is intended to do" is vague, and the phrase itself imposes a limit on someone's use.

What exactly is "unlimited" about their rate plan?
Can I send 40,000 emails per day?
Can I surf the internet 16 hours/day, everyday?

Probably not.. because it would use "too much" data or network resources. If I'm using "too much" of something, that means there's a limit to how much I can use. It's very simple.

There is nothing you can do with that plan without some kind of limit. I fail to see how it's "unlimited" in any way.

[Sammy740]

No, not when it is advertised as a mobile medium to access email and web browsing with some ocassional downloading.

It's not even how much GB you put through the network. It's howmuch bandwidth you spike to. I easily put 20GB through my tethered Blackberry 8830, albeit it's only running 100kb/s. Not 15GB of bandwidth but at 300kb/s, which will make other EVDO users on the network experience slow downs if a lot of people are downloading content at 300kb/s.


Another example. Bell's unlimited North American LD package is technically 44, 000 minutes and not "unlimited"; however, it's unlimited for what it's intended to do.

[tphill]

No, not when it is advertised as a mobile medium to access email and web browsing with some ocassional downloading.

It's not even how much GB you put through the network. It's howmuch bandwidth you spike to. I easily put 20GB through my tethered Blackberry 8830, albeit it's only running 100kb/s. Not 15GB of bandwidth but at 300kb/s, which will make other EVDO users on the network experience slow downs if a lot of people are downloading content at 300kb/s.

I see your point about bandwidth vs. monthly usage.

But that's exactly why it's not unlimited. There are limits to how much you can use of the service. Whether that be bandwidth or monthly usage.

The plan gives you a generous amount of usage for a reasonable price. Nothing more. The plan is not "without limits". The term "unlimited" is completely false.

Another example. Bell's unlimited North American LD package is technically 44, 000 minutes and not "unlimited"; however, it's unlimited for what it's intended to do.

Ok, what is it intended to do? Give you 44,000 minutes? Sure, it does that.

How about this.. Visa starts marketing an "unlimited spending" card. However, it's "technically" limited to $44,000. Does that make any sense that they'd call it "unlimited"? Of course not, because there's a limit. Just like any telecom company's rate plans.

Anyway I probably won't change your mind. At least you seem to be one of the reps that actually makes an effort to inform your customers.