Okay anyone that works for Sprint... Can you look here? Tired of being double-billed

[EtherealRemnant]

Okay can someone take a look at this and maybe tell me what is going on?



Its obviously been going on for a long time now... I NEVER pay check by phone. I've done it once and it seems like they say I'm doing it all the time. I also don't know what an EDI Remit is... And the check they are getting is coming from my checkfree account.

I have contacted them on the issue and the idiots on the phone said I'm just going on and making multiple payments online... now that I can actually see the method of payment, its obvious that's not the case... now how do I get it fixed?

[KG4PEQ]

Try calling this department: 1-877-733-4727. They handle all the payment screw-ups and should be able to track down what's happening.

[EtherealRemnant]

Thank you very much, I will call them tomorrow.

[KG4PEQ]

Thank you very much, I will call them tomorrow.

If you can't get it resolved through them update this thread accordingly and I'll see if I can escalate for you.

[ChitownPlaya]

The "check over the phone (EFT)" is probably when you actually pay online. The EFT stands for Electronics Funds Transfer and the "check over the phone" may be a generic way for them to say that it was done electronically and not via a regular check. EDI remit usually means that the first time that they tried to draw the check it failed for some reason so they are resending it to the bank, sort of like a non-suffiecient funds deal. I would call and verify for sure but that is probably what it means. Make sure that you do not have some sort of auto-payment set up either with or without your knowledge because that is what it appears to be.

[thefutrisxrated]

EDI = EDI is a computer-to-computer exchange of information that enables customers to receive billing information directly from the Sprint billing