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Thread: UL wap billing thread

  1. #16
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    Quote Originally Posted by Drekor
    Yea, the one shawntdot and myself saw was over double this one @[email protected]
    I believe Bell still holds the highest with the $85 000 phone bill.
    TELUS Mobility - $50.00 per month (36 Month Term) (Personal)| $300 Port-In Credit
    350 Minutes (per second) | 6pm Eve & Wknds | Unlimited CDN LD | Unlimited SMS | Call Display | Voicemail | 6GB Data

    BELL Mobility - $38.00 per month with Bell Bundle (12 Month Term) (Business)
    400 Minutes | 6pm Eve & Wknds | Unlimited Incoming | 500 LD Mins | Call Display

  2. #17
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    Show us a screenshot before we can believe it's true

  3. #18
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    What did he do -- download ten movies a day?

  4. #19
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    Quote Originally Posted by mharris127
    What did he do -- download ten movies a day?
    Nope, watched 1/2 of a youtube clip...

  5. #20
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    Whoa!! Is that for real?!!?!?

    Suddenly, my $2300 bill doesn't look that horrible!

    But seriously, there should be some regulation on the amount that the phone bill can reach! This is awful!

  6. #21
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    Why should there be a regulation? He used a plan that was not supported and therefore was charged accordingly for it. It is his problem not Fido's.

    Now he most likely call in and get the charges reversed and so on but Fido doesn't need to tell a customer that his bill is getting to high, IT IS A BUSINESS!

    As for the Rogers credit limits being applied at Fido as well, then it is up to the customer to ask questions regarding this in my opinion.
    $25 Rogers student plan
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    $30/6GB data plan

  7. #22
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    I don't quite agree with papapoon.

    Most companies have a regulation and a 'soft mark' which they use to determine if there is something not right. Just like credit card companies will flag your account if there is unusually high purchase all of a sudden. This is all done with the intention to protect the customer.

    If the average ARPU is $60 for example, don't you think $22,000 or even $2,000 is enough case for a flag to go up?

    Telus does it. I have my coworker get a call from Telus because his bill reached $800 in the middle of the month.

    Protecting the customer is good business practice. Keeping the customer in mind is not a bad business model!

  8. #23
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    Quote Originally Posted by didouche
    not the highest I've seen!

    Yeah, not the highest we have sent upstairs either.

  9. #24
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    Quote Originally Posted by Sammy740
    I believe Bell still holds the highest with the $85 000 phone bill.
    There are many many higher ones but you just don't seen them in the news.

  10. #25
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    Ok First

    We told you so!


    Anyways, This person may have been on the list for the phone calls but that list itself has gotten quite large lately and the call may not have happend yet.

    Have the person call in, they CSR will likely transfer them to a nice person like "didouche" who will deal with the invoice in the way laid out by policy.

  11. #26
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    Glad l'm not inv=olved in this in anyway for a change!

    Enjoy

  12. #27
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    Hey can you freeze the touch? :P
    On contract terms and responsibilities and getting the right information:

    When youre talking about signing a contract for 3 years that will in the end may potentially cost you 20x X number of months you really should do everything to protect yourself.

  13. #28
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    Quote Originally Posted by shawntdot
    Have the person call in, they CSR will likely transfer them to a nice person like "didouche" who will deal with the invoice in the way laid out by policy.
    Okay, I'm curious.. what exactly is the 'policy'?

  14. #29
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    I'm sorry but I am not allow to provide you with the details of the policy. That would be giving out info you are not allowed to have.

  15. #30
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    He deserves to be billed and hopefully Fido will not reverse the charges!
    He knew full well that this could happen but he used it anyways so it is not Fido's fault. Scammers should pay!

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