Yes, this has happen to me, don't know why through. I think Trac's system, can get screwed up. I'm always a little leary when dealing with Tracfone, so I take screenshots of the "My Account" page on TF website, on a weekly basis. Because of my paranoia with Tracfone, the screenshots helped me fight it with the help of BBB. Eventually, TF partially restored my service, expiration date, and minutes, but could not restore my number because by this time it had been released back into the pool. I hope things works out for you. Good Luck!