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Thread: asurion questions

  1. #1
    Join Date
    Jul 2008
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    asurion questions

    if i file a phone claim online, will i have to call?

    once they send me a phone, will i have to send the old one back?

  2. #2
    Join Date
    Apr 2006
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    Phones
    T-Mobile Wing
    Sprint Motorola Q
    Nextel Motorola i880
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    T-Mobile
    Nextel
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    u can file a phone claim either through asurion at 18662687221. or visit phoneclaim.com and they'll give you a call and ask you a few questions. once they send you the phone... you gotta send the old one back if its damaged. but if its lost or stolen. you dont have to send anything back.

  3. #3
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    Quote Originally Posted by phorea1
    u can file a phone claim either through asurion at 18662687221. or visit phoneclaim.com and they'll give you a call and ask you a few questions. once they send you the phone... you gotta send the old one back if its damaged. but if its lost or stolen. you dont have to send anything back.
    ok, thanks alot.


    OH i have another question, i've read that if its a malfunctioning phone then u dont have to pay a deductible, is that true?

  4. #4
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    Quote Originally Posted by link1227
    OH i have another question, i've read that if its a malfunctioning phone then u dont have to pay a deductible, is that true?
    If the phone is still covered under the one year warranty period, then you wouldn't be charged.

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