I am a mewbie here. I ran into a problem activating a phone i just bought as a replacement for my lost phone. I have an account with cricket. I have been to the cricket shop and was told the phone I have now (Helio hero made by pantech) cannot be activated. The lady that sold me the phone and her son are using the same type of phone on cricket! I was told by cricket rep the phone i have now is active on someone else account on cricket network, I have no clue who the person is, or how to go around it.
Please help out, what should I do? all suggestions will be greatly appreciated.