With the constant request for help and information on retention and plan deals/advice we have decided to re-organize and collect all information into two threads.
Post here to list and show off your retention or plan deal and see what others have got.
Posts not listing a plan in this thread will be recycled.
There is a lot of information contained on past experiences in both threads so please review and remember that you can always use the Search this Thread from the top thread menu bar.
All threads and posts that are in regards to retention and plan deals should be posted to this iate thread. Any creating of such a thread, even if you cleverly word it, will immediately be closed. Possible temp and/or permant bans will also be dealt based on the Moderators discretion.
The Moderating staff of the Telus Forum have nothing against posting your retentions and plan deals, but please keep it in this thread.
How do I contact Loyalty and Retention (LnR)? Loyalty and Retention Direct Number: 1-877-279-3100
Posting tips and suggested content when listing your plan:
Clearly list your plan (each feature new line)
Include new monthly total
Did you sign a contract and for how long?
Please include any hardware discounts
Please Disclose how long you have been with Telus Mobility
Your avg. monthly total prior to your retention offer
# of lines you have with Telus or service bundles (tv, home phone, internet)
try and match feature listings to the same codes or titles that Telus uses (extract from MyTelusMobility.com)
Example Post:
Originally Posted by Example
Talk to me 25 (150 anytime + Unlimited Incoming Calls)
*Upgrade* Unlimited local nights and weekends starting at 6pm
Call Waiting/Conf Call
*Free* Caller ID
*Free* Voicemail 25
*Free* Unlimited Text
$15 Unlimited Data
$40 - Talk To Me 40 (350 Anytime + Unlimited Incoming Calls)
$10 - My Faves Nationwide
$15 - Unlimited Email, IM & Web
Free- 100 Bonus Local Minutes
Free- 100 CDN Long Distance Minutes
Free- Unlimited Local 6pm Nights & Weekends
Free- Unlimited Text Messaging
Free- Caller ID
Free- Mini Voicemail
Monthly Total: $65 ($40+10+15) + SAF/911+TAX
Re-signed a 3 Year Contract, $149.99 HTC Touch Diamond
Telus Client since June 2004
:: $40 Talk to Me 40 - 350 Anytime Mins & Unlimited Incoming :: $10 My Faves Nationwide :: $15 Unlimited Data (Email, IM & Web) :: $7.70 SAF/911 Fee ::
:: Free 100 Bonus Anytime Mins :: Free 100 Long Distance Mins :: Free Unlimited Text Messaging :: Free 6pm Evenings & Weekends :: Free Caller ID :: Free Voicemail ::
:: $40 + $10 + $15 + $7.70 = $72.70 + tax ::
~350 mins
~250 LD CAN/US mins
~UL eve/wk 6pm
~UL data
~UL local & Long Distance Network Calling
~UL SMS and MMS
~CID
~VM
~Call FWD
~3-way
~Call Waiting
$15 + $0.25 (e911) + $6.95 + Tax
~Not to be rude, but no PM's please regarding the plan.
just got my incoming changed to free for a year. so when that year is up i will ask them to change the expiry date but other than that its in the signature.
My Faves 35
250 daytime minutes
5 ppl nationwide talk/text
free Caller ID
free voicemail 10
free incoming calls
Messaging 30
5pm evenings/weekends for $5
$15 for unlimited data (the old one that includes web-browsing)
$76.50 after tax with 23months still left on my contract. No renewal no nothing.
Student 50
-200 Daytime minutes
-Unlimited talk + text to 10 faves
-Unlimited evenings + weekends @ 6pm
-Unlimited on-device data
-$0.35 LD to US
Free: Student Bundle 15 (unlimited texting, voicemail 10, call-id)
Free: 200 LD bonus minutes
Free: 50 bonus minutes
= $50 + SAF/911 + Tax = $65.20 total
Going to try for a $200 credit on a 2-year plan, and see if I can get the bonus 50 minutes switched to bonus 150. Client for two years. Waiting for new Touch Pro to sign up.
2 PCS Phone (LG 8600 and 8800), 2 Data Phones (2 x HTC Touch)
All on share plans (1xShare 20, 3xShare 10)
$50 For all four base plans (100 Anytime Shared + Unlimited talk and text between plan members)
Free - National In Network Calling
Free - National My Faves 5
Free - 100 Anytime Minutes (per phone)
Free - 6pm Nights and Weekends
Free - Unlimited Texting
Free - Call ID
Free - Call Waiting
Free - VM 10
Free - Call Forwarding
Bonus - $0.10 Canadian Long Distance
PCS Phones - Free Internet Browsing
Data Phones - 2 x $15 Unlimited Email, IM and Web
Total = $50 + $30 + tax/SAF/911 = ~$130/month for all four.
Originally Posted by Example
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