Retention and Plan Deals: Look what I got!

[bmER]

Line 2

EPP 17.30
350 Minutes
Unlimited 6pm-7am
Unlimited Incoming
Unlimited Telus 2 Telus (local)
Unlimited SMS
800 promo minutes to China (1 year)
Call Display
Voicemail 3
25 Canadian long distance

$15
Email/IM/Web

$40 plus tax

[nataliem]

Hi I'm new! I've been working on this for a few days and used to have a typical Talk to Me 30 plan with a smart bundle, average bills were $60 to $70 per month total. This is my new plan with a 3 year renewal (I weaseled it half way through my contract like always):

Talk to me 30 (150 anytime + 100 bonus mins)
Unlimited incoming calls
Unlimited 6pm evenings and weekends (free)
100 LD minutes (Free)
Caller ID (free)
Voicemail 10 (free)
250 Text (free)
$15 Unlimited Data

Monthly total: $45+SAF/911+TAX

Signed a 3 year contract, plus $99 BB Curve ($150 but $50 credit on account)

client since November 2004

did I do good??? I've seen better but I figured not bad compared to what I used to have. I havent signed the deal yet and need to get my phone so tell me if I can do a lot better!

[Que_Ball]

Ok I took over someones Connect 75 unlimited aircard plan last week.

I was able to get them to put on VPN access bundle for free. Or to be more specific they are giving me a recurring credit of $5/mo for that feature. (I guess I end up paying $0.25 for the GST portion which they are not automatically crediting)

I know it doesn't sound like much but there doesn't seem to be much they can do in the way of credits or freebies on a connect plan so getting anything is a bit of a win.

Only crappy part is a recurring service credit wouldn't be automatically transferable if I wanted to get rid of the contract at some point.

I was surprised to get anything, I know recurring account credits are a rare beast at Telus.

[Massonite]

I called in today to get a tethering/aircard solution for my business. I was going to sign up with Rogers to get that 6 GB plan for $30, because you can tether with that plan provided you use the device you got with it.

So I talked to my friendly neighbourhood L&R rep, and managed to get this...

Telus Wireless Connect 33 - $33/month
- 5 GB data
- $10/MB overage

and the best part...

- $3/MB US roaming

Boy do I love Telus

[bonjour11]

I dunno if I did any good but Im pretty happy with it

2 phones. 1 Lg8600 and 1 Blackberry Pearl

8600
Unlim talk&text to 10 ppl across canada
Unlim ev+ weekends at 6
200 anytime min
Unlim Incoming
Caller ID
Voice Mail
Unlim Web (Spark 100)
No activation fees
$35

Blackberry $0
Unlim talk and text to 10 ppl across canada
Unlim ev+weekends at 6
200 anytime
Caller ID
Voice Mail
Unlim data + e-mail
Unlim incoming
No activation fee
$50 on a two year

[Massonite]

I called in today to get a tethering/aircard solution for my business. I was going to sign up with Rogers to get that 6 GB plan for $30, because you can tether with that plan provided you use the device you got with it.

So I talked to my friendly neighbourhood L&R rep, and managed to get this...

Telus Wireless Connect 33 - $33/month
- 5 GB data
- $10/GB overage

and the best part...

- $3/GB US roaming

Boy do I love Telus

Umm... I made a typo.

It's $10/GB overage and $3/GB US roaming. Not MB, that's no deal at all lol.
I edited my quote to reflect the correct price. Wish I could edit my posts for more than 2 hours...

[newmanator]

Three phones all with super talk 10
250 anytime mins
unlimited nights and weekends at 6
250 msgs
unlimited browsing
caller id
voicemail 10
call waiting
conference calling
handset swap waived
$10+$7.70+tax

client since 2000
got plan once I renewed the third phone couple weeks ago.

Now under added features it also says loyalty in network and client sevice credit 5 min..... what are these?

[c berry run]

rate plan
TELUS Free Time Plan

included features new features added
Canadian LD Home @ $0.30
SPARK Sampler
Unlimited Noon/Wknd/Eve
Free Local Birthday Calls
US Roam Air @0.95
US Roam Toll @ $0.50 Cdn
Canadian LD @ $0.30
Voice Mail 3
Detailed Billing
Message Waiting Indicator
Conference Calling
Call Waiting
Outbound Call Display On
Text Messaging Services
Anytime Minutes Add-on - 200
Connect Usage
Feature Bundle - Small
Information Services Info
Nationwide 30
Unlimited Messaging
Unlt'd Personal Email & IM 15

119 + sys acc fee/911/ taxes

seems $$$ expensive?
Any suggestion of changes or recommendations on plans i should try?

[Que_Ball]

rate plan
TELUS Free Time Plan

included features new features added
Canadian LD Home @ $0.30
SPARK Sampler
Unlimited Noon/Wknd/Eve
Free Local Birthday Calls
US Roam Air @0.95
US Roam Toll @ $0.50 Cdn
Canadian LD @ $0.30
Voice Mail 3
Detailed Billing
Message Waiting Indicator
Conference Calling
Call Waiting
Outbound Call Display On
Text Messaging Services
Anytime Minutes Add-on - 200
Connect Usage
Feature Bundle - Small
Information Services Info
Nationwide 30
Unlimited Messaging
Unlt'd Personal Email & IM 15

119 + sys acc fee/911/ taxes

seems $$$ expensive?
Any suggestion of changes or recommendations on plans i should try?

Call 18772793100.

You need to tell them you want to give your 30 day notice that you are going to cancel your account. Tell them the reason is that you are paying too much and something like the full fido plan is what you are thinking of.

Then they will try to "save" your business. At this point their job will be to look at your past bills and the amount of usage you have and find a plan and set of features that will work the best for you at a price you would be willing to stick around for. Allow them to find a solution to your problem and like most people who have posted to these retention threads you will likely be happy with the result. From the sounds of it, you don't even need to do much homework. You are exactly the kind of client they are trained and ready to help with so call and let them do their jobs.

Edit: It will help you if you look at the other providers before calling to find out what competitive plans are available that would fill your needs. You can try this website: http://www.cellplanexpert.ca/ if you are willing to take some time to fill out all the questions. What helps is to look at your past history online at www.mytelusmobility.com when filling out the forms on that website so you can get a good idea of where your needs are. I think it would be cool if you could just download the bills from the mytelusmoblity site and upload them into the plan expert website to automate it.

[zzstore]

I am not sure if this is any good, but I had some billing issues with my P&T phone and here's what i was offered to switch to a monthly account

250 mins daytime
unlimited EW 6PM
unlimited incoming mintes
100 LD mins to US/CAN
CID, VM, 250 outgoing & unlimited incoming text.

NO CONTRACT REQUIRED.

$30.45 (includes system access, 911 and taxes)

[misterjones]

For $50 (includes system access fee and taxes)
1,000 daytime minutes.
Unlimited after 6 PM and weekends.
Free voice mail, and Caller ID
75 free long distance minutes
250 text messages and unlimited incoming
Free keybo phone and connection charge (after credit)

[moussy]

30 including SAF, 911, tax, etc.

- 300 daytime minutes
- unlimited incoming
- unlimited weekends/evenings after 5pm
- unlimited data
- 100 LD canada/us
- caller id, voicemail

is there a possibility i can get some sort of credit for a better phone in the middle of my contract?

[thomas11]

Boo, you guys must be better customers, or got better LnR agents.

In BC:
Supertalk 20 (250mins, unlimited e/w @ 6pm)
50 bonus minutes (so total should be 300)
Caller ID, basic voicemail
Unlimited email/im/web

30 (voice) + 15 (data) + SAF + taxes
and a diamond for the 3 year promo price.

Said that since they made exception of giving the $15 data on a cheap voice plan, they cannot budge on other features, like text.

[blakkmoon]

I just got this plan for my brother.
By "got" I mean found and was able to buy the plan off someone and transfer it to him.

voice - UNLIMITED min. 24/7 - 365
none of this 200 min per month crap !!

call id
call forward
voice mail
unlim text

$30 /month
plus
$15 unlim data plan

and SAF & tax

its an old grandfathered plan - but its a good one
currently my bro is with another carrier and his bill is over $300 a month due to all the voice usage

i would have jumped all over this plan myself if i did not already have a kick *** plan

[enigma_outbreak]

I got my plan almost two months ago, but this is what I have. I've been a customer with Telus for 3.5 years, and this was the first time I negotiated contract features with them.

- 200 Anytime Minutes
- Unlimited Evenings and Weekends starting at 6PM (to 7AM)
- Call Waiting, Call Conferencing
- FREE My Faves 5
- FREE Call Display, Voice Mail 10
- FREE 250 Outgoing Text, Picture, and Video Messages
- FREE Unlimited Incoming Text, Picture and Video Messages
- FREE Unlimited Web Browsing
- FREE 3 Months of Billing, Less Tax (Nov '08-Jan '09)
- FREE Samsung SPH-M620 Upstage (through $150 credit towards a cell phone)
- Hardware transfer free waived

$17.30 (Plan) + $6.95 (SAF) + $0.75 (911) + $3.25 (Tax) = $28.25

So, it's basically EPP Talk 17.30 with free Bundle 15, free MyFaves 5, free billing for three months, free cell phone, and hardware transfer fee waived. Pretty good IMO, though I'll have to do some more negotiating with my soon-to-arrive smartphone.