Retention and Plan Advice: What do you think of... / How do I get...

[240sxer]

I've been with Telus since back in the ClearNet days. Because of this, I've been able to grandfather a decent package with lots of freebees:

Voice & Ddata 65 w/ Unlimited Messaging
200 Min. included w/ FREE Night and Weekend Calling after 9pm
1 GB
Unlimited messaging.
- FREE BONUS 5GB data
- FREE 100 LD min
- FREE caller ID
- FREE Unlimited incoming

I have 16 months left in my contract and calling because I'm interested in getting renewing my contract for 3 more years to get the Samsung SIII.

Before I was even done saying that I wanted the phone, the agent told me "just to let you know, Telus is really tightining their belt on grandfathering freebies so if you're looking to renew the same package they probably wont..".

And true enough, when she transferred me to Retention they said No and that the most they can do is set me with one of my current plans and give me free caller ID.

.. Wtf.

I was able to renew this same contract (with slight changes) every couple of year atleasty 4-5 times.. What's changed recently? Is it just a bad agent that I got or am I asking for too much?

Times have changed? I'm not used to Telus telling me no when I'm looking to renew or when I threaten to Cancel. Should I try when my 16 months are up and I say I wish to cancel my account?

[juicebox666]

I hope this is an isolated incident and another rep will grandfather you in. I've worked hard to get what I've got now and would love to keep it.

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[icemasta]

Telus has been stingy for a couple years now.

I used to have the Super Talk 10 and the reps would basically act like in stealing from them because of the plan I was on, I didn't even have any freebies either...

[jigsatics]

Telus has been stingy for a couple years now.

I used to have the Super Talk 10 and the reps would basically act like in stealing from them because of the plan I was on, I didn't even have any freebies either...

I think it has to do with the rep. Some reps will give you $20 worth of freebies with not a lot of negotiation. I just got offered the Student 50 with CID and VM25 even though in previous posts subscribers were told that this plan does not exist anymore.

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[o2qc418]

I think it has to do with the rep. Some reps will give you $20 worth of freebies with not a lot of negotiation. I just got offered the Student 50 with CID and VM25 even though in previous posts subscribers were told that this plan does not exist anymore.

Sent from my Transformer Prime TF201 using Tapatalk 2

Student 50 with unlimited data ? I want a proof ! Printscreen your transaction history

Sent from my BlackBerry 9900 using Tapatalk

[o2qc418]

I've been with Telus since back in the ClearNet days. Because of this, I've been able to grandfather a decent package with lots of freebees:

Voice & Ddata 65 w/ Unlimited Messaging
200 Min. included w/ FREE Night and Weekend Calling after 9pm
1 GB
Unlimited messaging.
- FREE BONUS 5GB data
- FREE 100 LD min
- FREE caller ID
- FREE Unlimited incoming

I have 16 months left in my contract and calling because I'm interested in getting renewing my contract for 3 more years to get the Samsung SIII.

Before I was even done saying that I wanted the phone, the agent told me "just to let you know, Telus is really tightining their belt on grandfathering freebies so if you're looking to renew the same package they probably wont..".

And true enough, when she transferred me to Retention they said No and that the most they can do is set me with one of my current plans and give me free caller ID.

.. Wtf.

I was able to renew this same contract (with slight changes) every couple of year atleasty 4-5 times.. What's changed recently? Is it just a bad agent that I got or am I asking for too much?

Times have changed? I'm not used to Telus telling me no when I'm looking to renew or when I threaten to Cancel. Should I try when my 16 months are up and I say I wish to cancel my account?

Have you only one line on your account ?
I like the retention in the small biz dep ...
Why... Because they offer free feature without expiration...


Sent from my BlackBerry 9900 using Tapatalk

[jigsatics]

Student 50 with unlimited data ? I want a proof ! Printscreen your transaction history

Sent from my BlackBerry 9900 using Tapatalk

It's not unlimited data. Just 5GB. The Student 50 will be my next plan. It hasn't been activated yet until I receive the Galaxy S3.

The details of the plan is similar to this post but with no LD and I have VM25. And it's $50 not $60.
http://www.howardforums.com/showthre...7#post14839387

The plans on my signature are my current plans and they are both CDMA.

[jigsatics]

I've been with Telus since back in the ClearNet days. Because of this, I've been able to grandfather a decent package with lots of freebees:

Voice & Ddata 65 w/ Unlimited Messaging
200 Min. included w/ FREE Night and Weekend Calling after 9pm
1 GB
Unlimited messaging.
- FREE BONUS 5GB data
- FREE 100 LD min
- FREE caller ID
- FREE Unlimited incoming

I have 16 months left in my contract and calling because I'm interested in getting renewing my contract for 3 more years to get the Samsung SIII.

Before I was even done saying that I wanted the phone, the agent told me "just to let you know, Telus is really tightining their belt on grandfathering freebies so if you're looking to renew the same package they probably wont..".

And true enough, when she transferred me to Retention they said No and that the most they can do is set me with one of my current plans and give me free caller ID.

.. Wtf.

I was able to renew this same contract (with slight changes) every couple of year atleasty 4-5 times.. What's changed recently? Is it just a bad agent that I got or am I asking for too much?

Times have changed? I'm not used to Telus telling me no when I'm looking to renew or when I threaten to Cancel. Should I try when my 16 months are up and I say I wish to cancel my account?

They are probably getting a lot of contract renewals because of S3. If you wait for a bit until the S3 hype dies down, you might have better luck.

[ice1124]

I've been with Telus since back in the ClearNet days. Because of this, I've been able to grandfather a decent package with lots of freebees:

Voice & Ddata 65 w/ Unlimited Messaging
200 Min. included w/ FREE Night and Weekend Calling after 9pm
1 GB
Unlimited messaging.
- FREE BONUS 5GB data
- FREE 100 LD min
- FREE caller ID
- FREE Unlimited incoming

I have 16 months left in my contract and calling because I'm interested in getting renewing my contract for 3 more years to get the Samsung SIII.

Before I was even done saying that I wanted the phone, the agent told me "just to let you know, Telus is really tightining their belt on grandfathering freebies so if you're looking to renew the same package they probably wont..".

And true enough, when she transferred me to Retention they said No and that the most they can do is set me with one of my current plans and give me free caller ID.

.. Wtf.

I was able to renew this same contract (with slight changes) every couple of year atleasty 4-5 times.. What's changed recently? Is it just a bad agent that I got or am I asking for too much?

Times have changed? I'm not used to Telus telling me no when I'm looking to renew or when I threaten to Cancel. Should I try when my 16 months are up and I say I wish to cancel my account?

that's why I called last week to negotiate my deal.. and just had it activated on the same day to avoid any wait with the launch of SIII.

Call again in the morning or later at night.. maybe you'll get one in a better mood.

[jigsatics]

that's why I called last week to negotiate my deal.. and just had it activated on the same day to avoid any wait with the launch of SIII.

Call again in the morning or later at night.. maybe you'll get one in a better mood.

How do you pre-oder the S3 if I already have a retention plan (not yet active)? Can I just call them and ask them to pre-order it for me?

[jigsatics]

Student 50 with unlimited data ? I want a proof ! Printscreen your transaction history

Sent from my BlackBerry 9900 using Tapatalk

Here's the plan. I activated it tonight. Like I said before, it's 5GB not unlimited.

[1/2asleep]

Here's the plan. I activated it tonight. Like I said before, it's 5GB not unlimited.

How many local minutes do you have on that plan ?

[x-cimo]

How many minutes and do you really have to be a studen

[jigsatics]

How many minutes and do you really have to be a studen

500 minutes and you don't have to be a student. I didn't know that its the Student 50 until after my second call.

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[x-cimo]

500 minutes and you don't have to be a student. I didn't know that its the Student 50 until after my second call.

Sent from my Transformer Prime TF201 using Tapatalk 2

Well.. No go for me... The person even when telling her the plan name couldn't fine it.

I guess I'm stuck on their offer of Sask Voice&Data60, which is pretty much the same but include the VM (in the plan, you got it added free), which is 10$ more....

However I am getting this offer for two lines, which one of them is new.

Thanks for sharing. You're lucky!