Does anyone know what is the best way to get metro to add your esn to your account if the type of phone is not one that they support. (HTC Diamond)

The CSR told me that my MEID is not in their inventory so she cant add it and I have to goto a store.

I went to a store and the guy showed me the screen and my type of phone (HTC Diamond) was not one that he could do. I told him that it is already programmed (it is) with my number and metro. I even showed him that I can dial 611 and get metro. He said he had no way of adding me because my type of phone was not on there.

Any suggestions.. Any good stories of success..